Introducing

Jeff Tuffentsamer

Electronics Hardware Engineer

With 30+ years of Field Engineering Team Management, Banking Hardware & Software, ATM Hardware,

Networking and Software Systems, Enterprise Servers and Mainframes and Telecomm Equipment.

Jeff is the asset your organization has been looking for.

Call now to see what Jeff can do for your team 512-***-****

See attached resume...

Jeff Tuffentsamer

Electronics Hardware Engineer

QUALIFICATIONS & SKILLS

Leadership Experience

Banking Hardware & Software

ATM Systems

Large Servers & Mainframes

Enterprise Level Servers

ATM Networking & Software

Telecomm Equipment

POS Equipment

Customer service

Email

acos77@r.postjobfree.com

EDUCATION & CERTIFICATIONS

Networking Plus & Python Programming

2013, Austin Community College

Telepresence Certificate, 2011, CISCO

NCR ATM & Networking Equipment Course Work, Yearly, NCR University

Electronics Repair Certificate

Associates of General Education Technology, Illinois Central College

Associates of Applied Science of Avionics Systems Degree,

US Air Force

COMMUNITY INVOLVEMENT

HOA President, 2 years

HOA Board Member, 5 years

Scout Master, BSA, Pack 189

AWARDS & ACHIEVEMENTS

Decorated Veteran

20+ years Military Service

Team Leader, NCR

Published Customer Engineer Resource Manual, NCR CE's

Safety NCO,

Texas Air National Guard

EXPERIENCE

NCR Field Service Technician/Customer Engineer II/Customer Engineer Manager

Aug 1979 - May 2013, NCR

Perform Tier II/III work on products and services of medium-high complexity; products include

large servers and mainframe computers and peripherals, large system printers and plotters,

enterprise level servers, networks and software, item processing reader/sorters and networking

issues on imaging systems, medium/high complexity networking/communications equipment, network

and systems management/protocols.

Primary services include ATM hardware maintenance, installation, network management,

multi-vendor maintenance and software support. Also provide installation, maintenance and

repairs on Recyclers, Sorters, Scalable Deposit Module, POS equipment and other

electromechanical equipment. Provide continuity of customer operations and high levels of

customer satisfaction.

Resolving customer incident reports and problems. Maintain customer satisfaction including

compliance with Service Level Agreement contracts.

Duty schedules, vacation schedules. Training, monitoring service calls, coordinating service

calls. Liaison between team associates and management, Resolving personnel conflicts and

customer conflict. Responsibility for the coordination of equipment installations.

Special Accomplishments:

Created a resource book to reduce time spent on parts research and contact information for

customers, help desk and other associates.

Telecommunications Specialist

Aug 1975 - Aug 1997 U.S. Air Force

Maintaining and supporting Base communications; telephone, computer systems, etc. Additionally

I served as the Safety NCO, in charge of safety procedures and inspections.

Electronic Warfare System Specialist

Aug 1975 - Aug 1979 U.S. Air Force

Duty stations included Biloxi, MS; Ft Worth, TX; Peoria, IL and Dallas, TX. Training and

Responsibilities: Electronic Warfare Systems Specialist - B-52 Bombers

Call now to see what Jeff can do for your team 512-***-****

References provided upon request

Call now to see what Jeff can do for your team 512-***-****

Contact this candidate