Michelle Vick

Cell: 317-***-****

SUMMARY

Highly motivated, results-oriented Administrative Professional with more

than 12 years of progressive responsibility, demonstrating outstanding

client care, sound business judgment, progressive & successful secretarial

experience and a teamwork approach to reaching objectives.

KEY SKILLS

. Ability to identify symptoms, determine root cause and take action

steps for resolution.

. Highly effective in fast-paced, deadline-oriented environment.

. Creative and highly organized with exceptional multi-tasking and

follow-through skills.

. Ability to relate well with individuals at all levels of an

organization, while being self-motivated to complete projects with

attention to details.

EXPERIENCE:

Premiere Credit of North America Apr

2013- Nov 2014

Levy/Garnishment Specialist

. Ensure all accounts are worked within client standards and Federal

regulations.

. Maintain specified file of accounts per client standard, work within

FDCPA, state regulations, department/division & PCNA Compliance

Policies.

. Maintain clear, concise and accurate documentation of all attempts

and/or contacts made and received for accounts in accordance with

company and client specifications.

. Process Bank Levies and Administrative Wage Garnishment, ensure that

account diligence has been met, ensure that Order reflects the correct

balance and Consumer information, ensure that order is being sent to

the correct party for process.

Account Representative Oct 2012 -

Apr 2013

. Respond to and contact accounts serviced by Premiere Credit of North

America, collect money on delinquent or defaulted accounts

. Develop structured payment plans based off of contract guidelines for

payment

. Operate in a dialer pool system to perform inbound and outbound calls

. Abide by all state and federal laws pertaining to collections

Advanced Healthcare Vocational Institute

Office Manager Mar 2012 -

Oct 2012

. Coordinated office staff activities to ensure maximum efficiency.

. Designed and implemented filing systems, ensured filing systems were

maintained and current.

. Established procedures for record keeping, monitored record keeping.

. Handled customer inquiries and complaints and managed internal staff

relations,

. Designed and implemented office policies and procedures, ensure office

policies and procedures are being adhered to.

Atterbury/IndyPendence Job Corps Centers

Aug 2010 - Mar 2012

Business Technology Instructor

. Provide students with industry recognized instruction and training in

the Career Technical Training Center leading to full-time jobs, higher

education or advanced training.

. Plan, prioritize and organize assignments to meet established goals

and deadlines.

. Provide high-quality supervision and management for the student

population.

Other positions held at Atterbury Job Corps Center:

Administrative Assistant to the Deputy Center Director

Aug 2010 - Nov 2010

Loring Job Corps Center Aug

2009 - Jun 2010

Administrative Assistant to the Manager

. Assist the Social Development Department with Administrative &

Clerical duties.

. Manage the Manager of Social Development's calendar and schedule.

. Answer telephone calls, type a variety of correspondence, often from

rough draft, including forms, memoranda, and other reports.

. Maintain a tracking system for logging, rewriting and distributing

Center SOPs (Standard Operating Procedures).

TECHNICAL SKILLS

. Microsoft Office Suite Specialist Certification from the Microsoft

Corporation

. Microsoft Publisher

. Cisco Unified Communications Phone Systems

. Desktop Publishing

. Internet Research Applications

. 10-20 Key Adding Machines

. Multi-line Phone Systems

. Vast HP Copiers/Viewers/Scanners

EDUCATION & PROFESSIONAL DEVELOPMENT

. SHRM Essentials of HR Management Certificate Program

. Atlanta Job Corps Center - Business Technology & Airline Studies

. Blue Ridge Job Corps Center - Clerical & Receptionists Studies

. Forestville High School Graduate

Contact this candidate