Holly Rankin, LCSW

813-***-**** **** Meadow Field Cir.

Email: acos1w@r.postjobfree.com Tampa, FL 33626

Seeking a position utilizing over 20 years experience in

HEALTH CARE OPERATIONS MANAGEMENT/ TRAINING/HEALTH COACHING / SOCIAL WORK

/THERAPY

Experience and Competencies

Operational Management Employee Relations

• •

SME Product and Program Development Operational Efficiency

• •

Vendor Management Quality of Care Improvements

• •

Member and Provider Satisfaction Process Improvement

• •

Strategic Planning Leadership, Training and Coaching

• •

Health Educator Care Coordination

• •

Health Care Operations Management

Management of a Health Coaching Program including member outreach and engagement, developed

departmental policies and procedures, implemented and achieved departmental operational metrics,

worked extensively with Product and Project Teams to enhance product design and operational

efficiencies

Serving as Trainer/Consultant, Health Coach, Social Worker & Therapist

Case management oversight, client assessment, development of care plans, employee/colleague/patient

biospychosocial training and advisement, Department of Juvenile Justice Program Consultant, Health

Educator, small & large group counseling sessions, individual, group & family therapy

Counseling Experience Across All Ages, Issues, Cultures & Socio-Economic Levels

Provided triage and counseling for crisis intervention, domestic violence, child abuse, sexual

offenders/victims, marital discord, self-esteem, bereavement/grief loss, employment

dissatisfaction, body issues, goal setting, Adjustment Disorders, Disturbances of Conduct, Mood

Disorders, Anxiety Disorders, Thought Disorders, Personality Disorders

Coordination with Multi-Disciplinary Team Members & Community Agencies to Facilitate Client

Services

Supervision and consultation for other social workers and mental health personnel,

consultation to Physicians, Psychiatrists, CPS Workers, Nurses, Attorneys, Probation

Officers, School Personnel, Police/Security, NCIS & Mental Health Providers, collaboration

across departments to solicit & recommend treatment strategies, maintained detailed &

accurate case documentation

Education

Masters in Social Work with a specialization of family preservation in multi-cultural settings, New

Mexico State University (NMSU,) Las Cruces, New Mexico, July, 1993.

Bachelor of Arts in Psychology, NMSU, Las Cruces, New Mexico, May, 1991.

LCSW licensure in Florida (SW8457)

Holly Rankin, LCSW

813-***-**** 9817 Meadow Field Cir.

email: acos1w@r.postjobfree.com Tampa, FL 33626

Professional Experience

MANAGER Health Integrated 11/2009 to 4/2013

Manager, Health Coaching and Engagement Services- Managed the Member Outreach and

Engagement Services Department for the Health Coaching Program. Implemented in-sourcing

of outreach and engagement services for Health Coaching Program resulting in a vendor cost

reduction of over $300,000 annually while increasing member retention by over 25%.

Operational Leadership SME on projects. Worked collaboratively with the product and

project teams with product redesign. Conducted UAT and provided training to Operational

Leaders on conducting UAT. Responsible for oversight of the Engagement Team including two

direct reports from the Operational Management team. Created clinical assessments for the

Health Coaching and DOD Coaching Programs. Collaborated with the Informatics team to

update identification algorithms for the Health Coaching program. Created and implemented

operational metrics, workflows, and departmental goals. Responsible for monthly operational

approval of client billing for the finance department. Collaborated with Account Executives and

clients to ensure member and client satisfaction. Served as departmental leader in absence of Sr.

Program Director.

SUPERVISOR Health Integrated 07/2008-11/2009

Health Coaching Supervisor-Provided supervision for 20 direct reports within

the Health Coaching Program. Facilitated weekly operational team meetings. Provided training and

conducted employee audits. Maintained URAQ and NCQA Disease Management accreditation.

Provided day to day operational support within the Health Coaching Program, Conducted user

acceptance testing.

CARE COACH Health Integrated 08/2007 to 07/2008

Care Coach-Provided telephonic health coaching for members with chronic medical

conditions and psychosocial issues. Utilized motivational interviewing to assist members with

goal setting. Assisted members with coordination of care. Trained new Care Coaches on

workflows and motivational interviewing skills. Documentation met standards for URAQ and

NCQA Disease Management Accreditation.

TRAINING COACH Contractor for the Justice Research Center 02/2007 to 06/2007

Training Coach/Consultant- Assisted three residential juvenile justice facilities

within the State of Florida implementing the "What Works Initiative". Provided consultation to

staff and management teams within the facilities on the principles of effective corrective

interventions, motivational interviewing, and evidence-based treatment. Assisted these

programs in implementing the Tier II standards for residential juvenile justice programs in the

state of Florida. Worked collaboratively with and trained a multidisciplinary team of law

enforcement, probation officers, juvenile justice facility staff and therapists.

Trainer- Trained staff working in residential juvenile justice facilities throughout the state of

Florida on Motivational Interviewing, What Works Initiative, and Thinking for a Change

curricula. Certified trainer in Motivational Interviewing, Thinking for a Change, and

Communicating for a Change.

Holly Rankin, LCSW

813-***-**** 9817 Meadow Field Cir.

email: acos1w@r.postjobfree.com Tampa, FL 33626

COUNSELING & ADVOCACY Navy Fleet & Family Support Center 9/2005 to 7/2006

Case Management, Assessment & Development of Treatment Plans – Provided individual,

couples and family counseling to Navy personnel and their dependents. Addressed issues with

domestic violence offenders and victims, child abuse offenders and victims, deployment and

reunion issues, marital discord, self-esteem, bereavement/grief and loss, job dissatisfaction, body

issues, weight management, goal setting and attainment, adjustment disorders with anxiety,

depression and disturbance of conduct. Conducted client assessments and developed comprehensive

treatment plans.

Group facilitation / Program and Committee Leadership– Facilitated Domestic Violence

offenders group. Developed, implemented and facilitated clinically related educational programs

and presentations (anger management workshop, deployment/separation, return and reunion,

parenting and stress management). Participated in FAP CRC interdisciplinary committee with

physicians, CPS workers, nurses, police/security, NCIS, commanding officers and other mental

health personnel. Participated in CAP quality assurance program and peer review program.

SOCIAL WORKER Student Support Services, Amy Biehl High School 7/2003 to 1/2005

Student Support and Crisis Management – Member of the leadership team which designed

and implemented a student support model within the school. Managed Student Support

Program. Provided support to students and faculty for a charter high school serving 200

students; addressed issues inhibiting student success, collaborated with Principal on social,

emotional, behavioral, safety, and legal issues which impacted students, faculty, and the

school. Assisted faculty in interventions with students experiencing social, emotional,

behavioral, safety, and legal issues. Conducted mediation with both students and staff.

Participated in meeting with parents and faculty regarding student’s behavioral and emotional

issues. Provided crisis intervention and made referrals to external agencies for services. Social

Work supervision.

THERAPIST Insights 5/2002 to 9/2004

Juvenile Sex Offender Therapies – Provided juvenile sex offender individual, family and

group therapies. Educated clients on laws and policies, social skills, thinking errors, sex

education, internal and external risk factors as a means of prevention. Assessed and

communicated level of risk to clients and external persons when necessary. Individual and

family therapy with children, adolescents and adults including anxiety disorders, adjustment

issues, and mood disorders.

THERAPIST Albuquerque Family & Child Guidance Center 3/2002 to 6/2003

Individual, Group and Family Therapy – Managed 75 to 100 cases providing individual,

group and family therapy including issues such as abuse victims and perpetrators, clients with:

personality disorders, mood disorders, anxiety disorders, thought disorders, and adjustment

disorders. Conducted intake assessments and determined level of services needed. Completed

medical necessity reviews. Provided therapeutic services to two elementary and two high

schools. Conducted a weekly life skills/psycho-educational group with adolescents on

probation and in the day reporting program.

Holly Rankin, LCSW

813-***-**** 9817 Meadow Field Cir.

Email: acos1w@r.postjobfree.com Tampa, FL 33626

THERAPIST New Mexico Parent & Child Resources Inc. 5/2001 to 2/2002

Individual, Group and Family Therapy … Assessment & Treatment Planning – Provided

individual, group and family therapy for juvenile sex offenders. Individual and family therapy

with Treatment foster children with behavioral and emotional disturbances. Conducted intake

assessments on children and adolescents. Worked collaboratively with treatment team

members to develop and implement individualized treatment plans.

THERAPIST The Choices Program, New Mexico Parent & Child Resources, Inc. 6/2000 to

5/2001

Intensive Outpatient Individual, Group and Family Therapy … Program

Implementation, Assessment & Treatment Planning – Worked collaboratively with a team

to design and implement two intensive outpatient programs: one for juvenile sex offenders

and the second program for sexually reactive children. Provided individual, group, and

family therapy for children and adolescents in an intensive outpatient program for children

exhibiting inappropriate sexualized behaviors and juvenile sex offenders. Conducted intake

assessments. Assisted in obtaining any needed wrap-around services for clients and their

families. Lead therapist for Sexually Reactive Children IOP. Completed medical necessity

review for managed care contracts. Provided supervision and consultation to other mental

health and juvenile justice professionals.

TREATMENT COORDINATOR New Mexico Parent & Child Resources, Inc. 9/1996 to 6/2000

Assessment, Development and Coordination of Treatment Plans– Utilized assessment

skills; developed and implemented individualized treatment plans; evaluated outcomes.

Provided case management services to Children and adolescents involved in Treatment foster

care. Assisted Treatment Foster Parents in implementing treatment goals within their home.

Provided written reports to the Children’s Mental Health Services Review Panel and to the

Behavioral Health Organizations. Facilitated treatment team meetings with social workers

lawyers, and service providers. Assisted in after-care planning, discharge planning, and

permanency planning.

SOCIAL WORKER Children, Youth & Families Department State of New Mexico 3/1994 to

9/1996

Children, Youth and Family Case Management – Provided case management to children,

youth and families who were victims of abuse and neglect. Specialized in working with

adolescents who emancipated out of CYFD custody into adulthood. Provided the court

system with written and oral reports on the youth in custody. Assisted youth with school and

work options; connected youth with appropriate options. Educated youth on independent

living skills, social skills and parenting techniques. Supervised Social Work intern.

Holly Rankin, LCSW

813-***-**** 9817 Meadow Field Cir.

Email: acos1w@r.postjobfree.com Tampa, FL 33626

PLAY THERAPIST Cuidando Los Ninos Daycare 6/1992 to 3/1994

Play Therapy and Counseling for Homeless Children – Provided play therapy/counseling

to homeless children. Educated parents on child development, parenting techniques, and

appropriate methods of discipline. Provided emotional support to children and families when

in crisis.

Contact this candidate