Martino rhone

**** **** ******* ***** **** apt **6, radcliff, ky 40160, 270-***-****, acorvd@r.postjobfree.com

OBJECTIVE

To obtain a challenging position at your reputable organization that will utilize both my educational

background and professional experience to contribute to the organization's goals and simultaneously

provide excellent opportunities for career development and personal growth.

SUMMARY OF QUALIFICATIONS

Served 15 years in the military developing professional employees by coaching, mentoring, and

providing excellent leadership traits with the United States Army (6) and the United States Navy (4).

Provided quality friendly customer service within a fast-paced environment that required interpersonal,

organizational, analytical, time management, risk assessment, systematic, and critical thinking skills.

Proficient in developing outstanding customer rapport, career guidance, and multi-tasking

assignments. Highly skilled in operating a variety of office equipment such as computers, facsimiles,

copiers, scanners, and multi-lined telephones.

Quick Learner Self-Reliant Individual Process

Development

Pro-Active Positive Language Customer

Satisfaction

Listening Skills Relationship Building Complaint

Procedures

Articulate Self-Disciplined Effective

Questioning

Tenacious Team Player Managing

Objectives

Motivated, resilient, and compelling persuasive individual who loves nothing more than

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helping customers resolve their problems.

Very respectful individual, who always present himself in a business-like professional manner;

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service orientated professional.

Responds promptly to customer enquires in person or via telephone, letter, and emails; always

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in a professional and efficient manner.

Amazing ability to handle complaints and difficult situations.

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Tremendous ability with helping out with the induction and training of new customer service

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advisors.

EXPERIENCE

PROLOGISTIX

4/2/2014 to Present Louisville, KY

STAFFING/UPS

UPS Warehouse Associate II

Duties: Picking, Packing, and unpacking, auditing, general housekeeping, scanning orders,

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shipping and receiving, put-a-way, data entry into computerized inventory control systems and

inventory control. In addition, required to operate powered equipment such as a forklift or

hydraulic jack lift to perform duties.

11/24/2005 to 4/26/2011 UNITED STATES ARMY Fort Knox, KY

Staff Sergeant / Drill Sergeant

Duties: Served as an instructor at a Cavalry Scout One Station Unit Training squadron.

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Trained, tested, and evaluated over 190 Basic Trainees per 16 week cycle on occupation skills

in the cavalry scout field. Maintained and accounted for two military vehicles valued at over

$1.5 million.

12/20/2005 to 11/23/2008 UNITED STATES ARMY Fort Bragg, NC

STAFF SERGEANT

Duties: Served as a Section Leader in an Airborne Reconnaissance, Surveillance, and Target

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Acquisition (RSTA) Troop in the 82nd Airborne Division, conducting full spectrum operations

in the CENTCOM AOR as part of Operation Enduring Freedom (OEF) VIII; responsible for

training, discipline, readiness, health, morale, safety, and welfare of 2 NCO's and 5 soldiers;

responsible for maintenance and accountability of 2 military vehicles and equipment valued at

over $2.5 million.

12/19/2001 to 12/19/2005 United States Navy Norfolk, VA

ABE (Aviation Boatswain's Mates) 2nd Class

Duties: Served as Crew Leader and mechanic maintaining and performing organizational

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maintenance on hydraulic and steam catapults, barricades, arresting gear and arresting gear

engines; operating catapult launch and arresting consoles, firing panels, water brakes, blast

deflectors and cooling panels; performing aircraft-handling duties related to the operation of

launching and recovery of Naval aircraft.

EDUCATION

6/13/2011 TO 6/14/2014 ITT Technical Institute Louisville, KY

associate of science degree

Network Systems Administration (NSA): Maintaining, monitoring, configuring and supporting

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systems that use various network software and hardware to interconnect systems and platforms

into a common data-sharing infrastructure.

MILITARY AWARDS

ARMY COMMENDATION MEDAL, 2 AWARDS

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ARMY ACHIEVEMENT MEDAL, 3 AWARDS

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ARMY OCCUPATION MEDAL

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AFGHANISTAN CAMPAIGN MEDAL W/CAMPAIGN STAR

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GLOBAL WAR ON TERRORISM, EXPEDITIONARY MEDAL

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NAVY SEA SERVICE DEPLOYMENT RIBBON

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NATO MEDAL

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COMBAT ACTION BADGE

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