Reem Jacob

***** ****** *******

Northville, Mi

248-***-****

acorod@r.postjobfree.com

Objective

I seek challenging opportunities where I can fully use my skills for the

success of the organization.

Relevant Skills

- Strong analytical and problem solving abilities.

- Demonstrated ability to organize, meet deadlines, and balance budgets.

Employment History

. September 2013 - Present - Client Experienced Specialist

-Evaluating calls for a better client experience

-Excellent written and verbal communication skills

-Experienced in the role I currently support

-Strong technology skills

-Helping team members strive to do better in their current client

communications

. March 2012 - September 2013 - Client Care Specialist:

Quicken Loans, Metro Detroit area, MI

- Communicated the loan process to clients through e-mail, phone and

mail

- Served as the main point of contact for loan and refinance

applicants

- Answered all client questions on the path toward closing the loan

- Cultivated financial services relationship with a wide variety of

clients to meet their varied needs and circumstances

. Oct 2001 - July 2008 - Mortgage Finance:

Quicken Loans, Metro Detroit area, MI

- Consulted with our clients about their current and future needs to

help them achieve their financial goals

- Established an ongoing financial services relationship with our

clients through the delivery of world-class client service

- Interviewed our clients and gather information pertaining to their

unique financial situations, needs and objectives

- Used state-of-the-art technologies to conduct credit to qualify the

client for various loan programs

- Evaluated alternative loan programs and affordable financing options

from a broad range of Quicken Loans/Rock Financial home loan products

- Educated and advised clients on the home buying process and how to

better manage their mortgage(s)

May 1997 - Sept 1999 - Front Desk Receptionist

Omni Mortgage, Dearborn, MI

- Greeted visitors and directed them to the correct person or

department

- provided information and answered queries

- dealt with phone enquiries

Education

Associates Degree Equivalent - Advertising & Graphic Design

Lebanese American University 1995-1997

References Available Upon Request

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