Farag Mohamed acorkn@r.postjobfree.com

Dallas, TX Cell: 972-***-****

SUMMARY:

6+ Years of experience as a Citrix System Admin, Windows Systems Admin, Application

Packaging, and Technical Support.

Specialist in the design, integration and implementation of complex virtual environments with in-

depth experience with Citrix virtualization technologies and VDI.

Expertise in Installing and administering Citrix Presentation server 4.0/ XenApp 6.5/

XenDesktop 7, 7.6, HDX insight, Netscaler & Citrix Client Tools

Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix

XenApp 4.5/5.0/6.5/7/7.6.

Expertise in configuration of Citrix server policies, Load Management and Printers in the Farm.

Expertise in analyzing, planning, installing configuring, testing, maintaining, documenting, and

providing technical support for Microsoft Active Directory and Citrix Environment.

Well versed in VMware & XenApp 5.0, 6.5, & XenDesktop 5.0, 7.0, 7.6 design, PVS 6.1, 7

implementation and administration of Citrix servers, VMware Windows’s servers, documenting

product and quality procedures.

In-depth knowledge & skilled with Citrix administrative tools and utilities

Expertize to coordinate with end users to provide support and resolve Citrix issues

Good knowledge on Citrix Access Gateway, Netscaler and hands on Experience on Citrix

Edgesight, Single Sign on, merchandising server, Smart Auditor.

Experience on Windows server 2003 enterprise, 2008 R2 enterprise and 2012 enterprise

editions.

Ability to troubleshoot, perform updates and other changes necessary to ensure maximum

performance.

Adept at working through numerous Microsoft, VMware, Citrix, Linux, and other IT projects in

both large enterprise environments.

Involved in management of Citrix Infrastructure Solutions, design & implementation of Citrix

XenApp Farms, Citrix XenDesktop environment & existing environments as well as Citrix hosted

desktops/applications for mobility

Installation of Citrix Presentation server 4.0/ XenApp 4.5/5.0 & Citrix Client Tools,

configuration of Citrix migration work 4.5 to 6.5

Administration of Citrix XenApp Farms

Configuration of Citrix server policies, Load Management and Printers in the Farm.

Expertise in creating Citrix Streaming Profiles and Publishing Applications.

In-depth knowledge in dealing with Windows Registry and File Systems.

Installation and Configuration of VMware ESX/VSphere 4.x/5.x

Familiarity with Citrix Presentation Server 4.5, Citrix XenServer and Citrix NetScaler

Extensive experience in requirement gathering, analysis, system design & end user training and

support.

Proficient in analyzing information system needs, evaluating end-user requirements, custom

designing solutions, troubleshooting for complex information systems management.

TECHNICAL SUMMARY:

CITRIX Application Virtualization (XenApp), Server Virtualization (XenServer),

Desktop Virtualization (XenDesktop), XenServer 5.6, XenDesktop 4/5,

7.0, 7.5 Netscaler, Branch Repeater and Access Gateway (CAG), Web

Interface, Secure Gateway (CSG), Edgesight and Resource Management

Services (RMS)

Operating Systems DOS, Windows 2000 Server, Windows Server 2003, Windows NT 4

Server, Windows Server 2008R2, 2012 and Workstation, Windows

XP/Vista/Windows 7 (Professional)

Microsoft Windows NT/2000/2003/2008/2008 R2, 2012 Terminal Services/Remote

Desktop Services, Hyper-V, App-V, Active Directory and Group Policy

Windows 95/98/NT/2000/XP/Vista/7

Networking Network Design and Troubleshooting, LAN, WAN, Frame Relay, ATM,

Wireless (802.11b/g/n), SSL VPN, Switches, Routers, Hubs, Bridges,

Repeaters, TCP/IP, IPX/SPX, Ethernet, Token Ring, SNMP, SNA, ICA,

RDP, Hardware and Software Load Balancing, Network Sniffers, Packet

Shaping and Acceleration

PROFESSIONAL EXPERIENCE:

Carter's, Inc, Atlanta, GA

Citrix Administrator Aug 2013 – Feb 2015

Responsibilities:

Designed a Citrix XenApp Farm of 350 virtual servers on XenServer using Citrix Provisioning

service

Designed the Citrix architecture to deploy functionality to Client\'s user community, including

Presentation Server and Access Manager. Work with Citrix across varying versions ( XenApp 6.0,

6.5, XenDesktop 7.0, 7.6).

Implementation of major IS infrastructure changes, installations or upgrades related to Citrix and

Terminal Services.

Installed and administered Citrix products MetaFrame XPE and Pres. Server 3.0 and 4.0 such

as Installation Management Services, Resources Management Services, Secure Gateway Services

and Citrix Nfuse.

Managed the AD, Exchange server, Citrix Farm, and other core business systems

Built Citrix Presentation Server Farms to provide access to the most critical company applications

for remote users and installed, monitored, and configured Citrix Secure Access Gateways

Installed Citrix XenApp 6.5 on VMware Servers. Configuration of Citrix migration work 4.5

to 6.5, PVS 6.1

Configured Program Neighborhood settings, for Citrix Pres. 4.5 Servers.

Perform integration of current W2K and Windows 2003 Citrix Farm and Pres. 4.5 Servers with

Active Directory, policies and roaming profiles.

Responsible for administering and supporting 350 Citrix server environment on Windows Server

2003/2008.

Responsible for Terminal server builds and Citrix XenApp server deployments in both Physical

and virtual environments

Certify home grown and third party applications to run in windows 2003 / 2008 Terminal

server environment

Supporting in-house application management in Citrix environment through Citrix Streaming.

Implement Citrix Rollup Pack and Feature packs as per Citrix recommendation.

Troubleshooted various issues related to Citrix resource manager, Printers etc.

Monitored Citrix server’s health by using Citrix Edge Sight.

Performed Citrix Farm and server health checks on regular basis

Developed Virtual apps for in-house client server applications through Citrix Streaming

profiler 6.5/6.0/5.2.

Provided 24/7 Production support for Citrix environment.

Performed scripting through VBS, CMD.

Implemented Quarterly patches to the servers suggested by Microsoft.

Supported 5,000 plus User base.

Configured Citrix Resource Manager for monitoring of Citrix MetaFrame servers.

Environment: Citrix XenApp 6.5, XenDesktop 7.0/7.6, PVS 6.1, Windows server 2012/2008 R2, Citrix

Streaming Profiler 6.5/6.0/5.2, SQL 2005/2008. Configuration of Citrix Migration work 4.5-6.5.

Lennox International, Richardson, TX

Citrix Engineer Nov 2012 – July 2013

Responsibilities:

Managed and implemented the project to evaluate and deploy a functional VDI environment for

virtual desktop initiative, with plans to expand the offering to 3500+ users.

Designed the architecture, deployed, and maintained all Citrix Provisioning Services and Citrix

XenDesktop virtualization environments in the company.

Developed, implemented and maintained Citrix secure Gateways and servers, Configuration

of Citrix Migration work.

Created and sustained XenApp and XenDesktop, PVS 6.1 applications.

Conducted root cause analysis, diagnosed system problems and rectified errors.

Built procedures to deploy applications and configure Citrix connections.

Coordinated efforts between the infrastructure team, the desktop team, and business line

representatives to install, configure, test, and publish applications through Citrix XenApp.

Coordinating and implementing new Microsoft, VMware, Citrix, and BMC BladeLogic

technology projects.

Configured ICA browser settings, ICA gateways and load balancing for Citrix MetaFrame

servers.

Configured Citrix Resource Manager for monitoring of Citrix MetaFrame servers.

Configured Citrix Installation Manager in an enterprise environment for easy deployment of

application to Citrix MetaFrame Servers.

Brought all servers up to current patch levels and created a detailed plan for deploying monthly

security hotfixes to all dev, test, and production server environments.

Led the project to build 3 new Citrix XenApp application server farms for deploying virtualized

published applications to all dev, test, and production server environments.

Defined and managed the project to replace all aging Citrix Presentation Server 4.0 and 4.5

farms and migrate all enterprise applications to the new XenApp farms.

Coordinated the replacement of an older VMware ESX 3.5 server farm with three new VMware

ESXi 4.0 server clusters.

Evaluated workflow, reviewed system specifications and security needs to design system

infrastructure.

Performed troubleshooting activities on hardware, operating systems and networks.

Performed day to day monitoring and maintenance of Large Citrix Farms.

Performed necessary procedures to ensure the stability and availability of the Citrix

environments.

Environment: Citrix XenApp 6.5/7.6, PVS 6.1, Microsoft Office SharePoint 2007.Visual Studio 2008,

ASP.Net, C#, HTML, Java Script, SQL Reporting Services, Configuration of Citrix Migration work4.5

-6.5,SQL Server 2005 and Windows XP.

TMX Finance, Memphis, TN

Citrix Administrator Jan 2011 – Oct 2012

Responsibilities:

Responsible for monitoring and maintaining Windows and Citrix Servers which includes 10,000

user base and more than 100 plus applications.

Publishing Applications, Content and Desktops to users in Citrix Management Console

Interacting with business users for gathering the requirements for on boarding the applications to

Citrix Servers

Created MSI packages using Citrix Installation packager in Citrix 4.0/4.5/5.0. Configuration of

Citrix Migration work.

Expertise in using Citrix Access Management Console and Presentation Server consoles.

Profiled and streamed applications on Citrix Profiler 1.2 and 1.3 versions and Citrix Streaming

Client 1.2 & 5.2(5.2.1) Versions.

Adding CustomActions to MSI InstallSequence using embedded VBScripts to customize MSI

install behavior.

Resolving various connections of Citrix Printer issues for client printing over Citrix.

Creating a test Environment in Citrix or VMware for Production Team to test their applications.

Hands on experience on Virtualization technology- VMware Workstation, ESX Server.

Performed server builds utilizing VMware ESX 3.5 Server.

Responsible for Administration of Active Directory and delegating control / permissions.

Extensively worked in Windows Active Directory to create users & groups.

Experience with Application Streaming and publishing Streaming profiles for user access.

Resolving user connections to the Citrix Web Interface server by recycling the IIS services.

Working on XenApp 5.0 in test environment for migration of the current farm from Xen App 4.5

to 5.0

Documenting Application Installation, Know issues which occur regularly.

Environment: Citrix XenApp 5/4.5, Configuration of Citrix Migration work, Windows server

2003/2008, SQL Server 2005/2008, Citrix Streaming Profiler 5.2/1.3/1.2.

NGL Energy Partners LP, Tulsa, OK

Systems Engineer Jan 2011–Dec 2011

Responsibilities:

Worked in an environment of 50+ servers, 500+ user base & more than 100 various applications.

Packaged various applications per specs provided by client to Windows XP desktop environment.

Managed resources on the Citrix Environment.

Interacting with business users for gathering the requirements for on boarding the applications to

Citrix Servers.

Installing, configuring and administering Windows2000/2003 servers.

Worked on VMWare workstation to test the packages and related tasks for package building.

Tested and debugged MSI packages to make sure that they function properly for all users on the

managed XP platform.

Worked on Registry to debug invalid entries.

Used VB Scripts for pre-install and post-install software packaging and to automate/schedule the

tasks.

Providing users with access rights and permissions for accessing the applications.

Worked with Active Directory Configurations in domain including +1500 users.

Administered and setup print servers in Win2000/2003 server.

Creating user rights and defining local and roaming profiles.

Environment: Windows XP/NT/2000/2003, My SQL 2000, Exchange NT/2000, Citrix Meta frame

Presentation 3/4, Wise Package Studio 5.6.

American University in Cairo, Cairo, Egypt

Windows Administrator May 2008 – July 2010

Responsibilities:

Experience with Microsoft Server (2003, 2008) OS support to include AD, DNS, DHCP

Installing, configuring and administering Windows2000/2003 servers.

Providing users with access rights and permissions for accessing the applications.

Worked with Active Directory Configurations in domain including +1500 users.

Administered and setup print servers in Win2000/2003 server.

Strong knowledge of System Administration and Operating Systems

Strong knowledge of Systems Hardware

Strong knowledge of Enterprise Level Systems infrastructure

Environment: Windows XP/NT/2000/2003, My SQL 2000, Exchange NT/2000, Citrix Meta frame

Presentation 3/4, Wise Package Studio 5.6.

Education:

MS, Computer Science

Dec 2010

BS, Mathematics May

2008

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