Ma. Leticia Sabaten

**-**** ********* ****** ******: +1

778-***-****

Port Coquitlam, British Columbia

acoqzr@r.postjobfree.com

V3C 6K7

Objective

. Customer Service position with a company that encourages growth

oriented culture, provides opportunity for sharing of skills and

knowledge; and allows continued professional and personal development.

Personal Summary

. Accomplished, highly motivated and driven inside sales/ customer

service professional with experience in building, training and

developing efficient teams. Consistently achieved recognition and

commendation from both internal and external customers. Proven track

record in cultivating effective relationships at variety of levels in

the organization by delivering high performance and exemplary service.

Key Competencies and Skills

. Highly developed collaboration skills and a strong sense

accountability

. Extensive working knowledge of ERP System - SAP (SD Module)

. Computer proficiency (MS Office Excel, Word, PowerPoint, Outlook;

Salesforce.com)

. Excellent verbal and written communication

. Knowledge of international business culture, market and practices

. Order entry, management and fulfillment

. Working knowledge and B2B experience on different business models

involving discrete PO's, Supplier Managed Inventory (SMI)/ Vendor

Managed Inventory (VMI).

. Mentoring/Coaching/ Training

. Sales abilities

Personal Attributes

. Goal focused, enthusiastic, self-driven

. Proven teamwork, team building and leadership abilities

. Disciplined, energetic and results oriented

. Having an analytical approach to problem solving

. Can create an environment where colleagues and staff can develop and

excel

. Assertive and confident

. Self-starter, who can multi-task in a demanding environment

. Can do attitude

. Positive work ethic

. Customer care/ relationship building

Professional Experience

Volt Workforce Solutions January 2015 -

Current

Customer Integration Manager

Mississauga, ON. Canada

. Participate and support multiple integration projects for Qorvo, a US-

based semiconductor company currently going through a "merger of

equals" process integrating two companies.

. Focused on creating SAP UAT test scripts, performing tests, analyzing

data, determining gaps and working with cross functional teams whose

objective is to integrate both companies' ERP systems, process,

practices and documentations.

. Continue to work with and support the Singapore Customer Service

Operations team during the merger process. Train the new Customer

Service Operations Manager.

. Determine training needs and define training plans for post-merger

scenario. Focus on order entry and management, customer master, custom

reports training materials.

. Attend various on-site conferences and perform ad-hoc responsibilities

related to the merger.

TriQuint International Pte. Ltd.

Customer Service Manager (Singapore)

October 2011- December 2014

Customer Service Manager (Philippines) February 2008

- September 2011

. Pioneered the formation of the company's international headquarters in

Singapore. Hired, trained and developed a five-man customer service

team for this location.

. Establishes and supports systems, processes and procedures related to

Customer Service/ Order Fulfillment processes.

. Responsible for serving customers which contribute 70% to the

company's revenue.

. Provides strategic leadership and direction for the delivery of pre-

and post-sales services and support to customers.

. Partners with the Planning and other functional teams to ensure

maximization of revenue opportunities and compliance to appropriate

business and government regulations.

. Develops and documents training materials with the aim of providing

consistent references across territories and sites.

. Granted extra mile awards and given special recognition for the

pioneering efforts and contributions to major company-wide system

integration projects.

Integrated Microelectronics Inc.

July 2007 - February 2008

Business Unit Head, Industrial and Automotive

. Provides cross functional leadership across business unit,

engineering, planning, sales and technical support teams from

project scope definition and conceptualization to planning, budget

determination and resource allocation and finally implementation

and product launch.

. Tracks project milestones and successes; identifies risks and

pitfalls and immediately mitigate any impediments.

. Owns and delivers profit and loss statement to management at the

same time maintaining excellent business relationships with all

stakeholders.

Department Head, Materials Management

August 2005 - June 2007

. Plans and implements activities related to the sourcing,

procurement and storage of direct and indirect production

materials.

. Develops relationships, negotiates contracts terms and conditions

with materials and service providers with the aim of attaining best

cost and quality.

. Provides leadership and directs the activities of production

planners and schedulers to ensure efficiency of line scheduling,

maximization of resource allocation and minimizing inventory and

losses both for human and material resources.

. Organizes and handles a variety of logistics issues which include

among others supply chain services, inventory control, critical

parts availability, material handling, shipment of products, and

third-party warehousing.

AMI Semiconductor, Inc. February 1993

- July 2005

Customer Support Manager, Asia-Pacific

Field Sales Administrator (Inside Sales), Asia-Pacific

Business Unit Coordinator, Third Party Subcontracting

Business Unit Coordinator, (US Department of Defense/ DOD & Aerospace)

Planner

. Held various positions in this company which included Production

Planning, Business Unit (DOD and Third Party subcontracting) and

regional Customer Service leadership roles.

. Pioneered set-up and transition of various vital sections from

other locations to the Philippine facility which included DoD

Operations from Idaho, USA; set-up of the Asia-Pacific Sales team

and transfer of customer service function from Dresden, Germany.

. Acted as focal interface for strategic and tactical production

capability issues, revenue target, forecast and sales.

. Primary resource person for conducting training related to DOD

products and processes.

. Formed, trained and led several teams for business unit, planning

and customer service functions.

Education and Training

Mapua Institute of Technology

Bachelor of Science in Industrial Engineering

References: Available upon request.

Contact this candidate