** ******* ***** *******, ** *****

914-***-****

acoqwx@r.postjobfree.com

STRENGTHS: Motivated, high-energy professional who possesses strong

interpersonal skills. Works well independently as well as part of a team.

Highly detail oriented. Ability to learn new technical concepts and use

them in day-to-day activities. Adaptable to new ideas and situations.

Committed to high standard of quality in all areas of responsibility.

EXPERIENCE:

September 2012 - May 2014

Ophthalmic Assistant, Mount Sinai

Responsibilities included detailed patient history with EMR, Auto/Manifest

Refraction, IOP's, Manual/Auto Lensometry, ERG,EOG,VEP, fundus

photography, visual field testing, Wavescan, Pentacam, Corneal Pachymetry,

and Topography. Set up & assist with Argon/YAG Lasers, intraocular

injectionsand minor surgical procedures.

January 2010 - August 2012

Administrative Assistant, Advanced Hydronics

Manage all administrative functions with MSOffice. Meet and greet clients.

Coordinate meetings, travel itineraries and accommodations for CEO. Assist

in development on projects for marketing department. Devise and maintain

organizational systems throughout the office.

January 2007 - January 2010

Ophthalmic Technician, OptiCare, PC

Responsibilities included detailed patient history, Auto/Manifest

Refraction, IOP's, Manual/Auto Lensometry, Optos, fundus photography,

visual field testing, Wavescan, Pentacam, Corneal Pachymetry, OCT, and

Topography. Set up and assisted Corneal Specialist with Visx Lasik, PRK

and PTK procedures. Set up & assisted Retinal Specialist with Argon/YAG

Lasers.

October 2005 - November 2006 (Relocated to CT)

Assistant to Director/ Patient Advocate, Department of Service Excellence/

Division of Human Resources

Lawrence Hospital Center, Bronxville, NY

This position required a self-starter approach in order to maintain service

excellence and quality in all departmental activities. Responsible for

administrative support for meetings with clients, vendors and visitors.

Developed support relating to special marketing projects in order to reach

out to new demographics. Coordinated meetings, travel, calendars and

expense reports for Director. Interacted with various departments to

facilitate complaint resolution. Served on committees, work groups and/ or

process improvement teams to survey new patients. Prepared and assisted in

service excellence educational program. Assisted in the preparation of

quarterly and annual performance improvement reports. Coordinated employee

reward programs. Provided intervention and resolution to all situations in

the Director's absence.

December 2003- October 2005

Administrative Assistant and Patient Advocate, Mid- Westchester Medical

Associates

Responsibilities included patient complaint resolution, meeting and

greeting clients, answering heavy phone volume to assist and direct calls.

Managed and scheduled daily departmental calendars using MS Outlook.

Prepared all correspondence and memos using MS Word and Excel. Interacted

with various departments to facilitate complaint resolution. Organized

travel arrangements for physician conferences.

October 2002- December 2003

Supervisor, Center for Woman's Reproductive Care at Columbia University

Responsible for the day-to-day operations of reception and medical

records staff. Reviewed and trained employees to maintain superior

customer service skills. Developed and proposed improvement for daily

operations of reception. Coordinated daily activities and travel

schedules, and performed confidential administrative and secretarial

duties using MS Office software. Compiled and prepared monthly client

statistics reports to improve patient satisfaction.

September 1997 - October 2002

Office Manager/Ophthalmic Technician, Visual Diagnostic Associates

Ophthalmic tests performed included Fundus Photos and fluorescein

angiography, OCT, Visual Field testing (Humphrey & Goldmann), A-Scan & B-

Scan and Electro-physiology. Office management duties included creating

staff schedules according to practice needs, delegating assignments,

evaluating performance, training new employees and overseeing daily

operations. Additional responsibilities included meeting and greeting

patients, patient scheduling with daily office calendar and transcription.

February 1995-August 1997

Ophthalmic Assistant, Greenwich Ophthalmology Associates

Performed Ophthalmic Assistant duties under the guidance of a physician.

Responsibilities included auto refraction, auto lensometry, lensometry,

visual field testing, Schirmer tear testing, color and stereo screening,

hospital surgical scheduling, and in office surgical pre-op. Assisted

physician with procedures including: fluorescein angiography, argon

laser procedures, and minor surgical procedures such as nasal lacrimal

probes, ocular injections, and post-op adjustments. Additional

responsibilities included front desk office responsibilities: scheduling

and pre-certifying surgeries at multiple hospitals, phones, patient

scheduling with Medical Manager, patient education in use of contact

lenses, phoning scripts to pharmacies and office coordinator to 20/20

laser.

July 1987 -January 1995

Westchester County Medical Center, Valhalla, N.Y. Central Supply/OR

Technician

Responsibilities included full knowledge of decontamination with

Universal precautions, ability to identify, prepare, process, sterilize

and distribute all surgical instruments for hospital-wide and operating

room use.

EDUCATION:

Mercy College working twords BA

SEMINARS:

Microsoft Office Suite Certification (MS Word, Excel, Outlook and

PowerPoint) The

Career Center - New York, N.Y.

AMO/Visx Lasik and Wavescan Training April 2007

IDX Medical Software Master User

June 1996 - Present - CPR

Train the Trainer: A Customer Service Educational Program

Extraordinary Customer Service Skills

How to Deal with Difficult Patients

HIPPA Regulations

Exceed your Customers Expectations

Contact this candidate