Erica Santiago

***** ********** **. ** *****, CA 92277 760-***-**** acoqhg@r.postjobfree.com

Skills Summary

1. 6. 11.

Vital Signs EKG Schedule appointments

2. 7. 12.

Venipuncture Urinalysis File

3. 8. 13.

Blood Draws Medical Terminology Electronic Medical Records

4. 9. 14.

HIPAA Training Patient Intake BLS Credential – American

5. 10. Heart Association / Healthcare

Injections Type 55 wpm

Professionals

Employment History

MCCS Marine Mart 12/2013 - present

Sales Associate Twentynine Palms, CA

Proactively acknowledged, greeted and assisted customers in the store

Efficiently process 100s of transactions daily in a high volume store

Provided accurate product information

Merchandised, stocked and replenished the selling floor daily

Organized and cleaned store during downtime

Maintained working knowledge of the store’s policies and procedures

Accurately handled cash, check and credit card transactions daily

Managed the register in accordance with EPOS guidelines

Effectively built and maintained internal and external customer satisfaction

Implemented World Class Customer Service

Assisted in display of merchandise

Maintained sales records for inventory purposes

Answered customers’ queries and concerns

Effectively execute proper food handling procedures according to Navy guidelines

Respond to customers’ complaints and resolve their issues in a proactive manner

Process exchanges and refunds

Helped train new staff members

Morongo Basin OB-GYN 08/2012 – 05/2013

Medical Assistant Joshua Tree, CA

Assisted in front & back office

Collect co-pays

Verify insurances

Clean & stocked all rooms

Answer phones

Assisted Dr., Midwife, & Physician Assistant

Confirmed appointments

File labs

Pull & file charts

Take patients vitals

Immunizations

Put patients on NST machine

Sterilize instruments

UA dip & pregnancy test

Collect specimens & bag them with correct lab forms

Comprehensive & Interventional Pain Management 08/2011 – 08/2012

Medical Assistant Las Vegas, NV

Use Electronic Medical Records

In-patient & out-patient

Collect co-pays

Schedule appointments for new patients, monthly visits and/or injections

File faxes

Assisted back office when help needed by taking patients vitals & pain levels

Room patients, & set up for injections

Order prescription for IT Pumps

Organize surgery dates for Spinal Cord Stimulator Trials and Implants

Arrange appointments for patients to get Psychological evaluation & clearance from their PCP

Submit for authorizations if needed by insurance

Refill prescriptions

Handle Medical Records

MCCS Sports 01/2011 – 08/2011

Laborer 29 Palms, CA

Cleaned all courts & fields

Operate power wash machine

Provided uniforms & equipment for games

Change water in water coolers

Education

Copper Mountain College – Joshua Tree, CA

General Associate – Current Student

Kaplan College - Palm Springs, CA

Medical Assistant Certificate 2011

Twentynine Palms High School - 29 Palms, CA

High School Diploma 2009

References

Meghan Estrada Tena Simmering

Physical Security Specialist Retail Ops Supervisor

71638 Florida Court 5383 Encelia Dr

Twentynine Palms, CA 92277 Twentynine Palms, CA 92277

760-***-**** 760-***-****

Keishani Cuellar Shannon Hoover

Student Sales Associate

521 Pepper Lane 8619 A Weber Ct

San Clemente, CA 92672 Twentynine Palms, CA 92277

713-***-**** 904-***-****

Adam McMeans

USMC Military Police Officer

71638 Florida Court

Twentynine Palms, CA 92277

469-***-****

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