Darlene Armour

**** ******* ******

Decatur, GA *0035

Phone: 404-***-****

Email: acoq99@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 20 years of accounting and management related experience with private and non-profit

organization that involves overseeing and organizing administrative functions. Primary functions

usually involves ensuring the preparation of balance sheets, profit and loss statements, and other

financial reports while managing drop box access, making over $30,000 nightly bank deposits,

and providing organizational financial statements. Experience with working closely with CEO

and HR department to meet goals and resolve challenging situations. Other experience involves

managing staff, assisting with interviewing, conducting training, and scheduling staff. Vast

experience as working as a team member in the role of an employee, contractor and volunteer

with various organizations to provide general accounting procedures, administrative services,

and financial forecasting and trend analysis.

SOFTWARE

Microsoft Office, Quick Books, SAP, KANA, Deltamatic, CMS, World Tracer, DL Kana Mail

Web Client, ACS Passenger Service, Reservation Sales Core Training-International

WORK EXPERIENCE

APPLESEED FOUNDATION/STEP UP OF GA – Lithonia, GA 2012 - 2014

Central Kitchen Manager

• Contracted as the Site Manager to coordinate and manage the central kitchen for the Bright

Star Summer Food Service Program along with the DeKalb County and the Georgia

Department of Public.

• Achieved the operation for 30 sites which totaled over 1,350 meals daily, for the Summer

Camps in the DeKalb county area.

• Improved the overseeing of funds disbursed for daily meals. Completed detailed-oriented

purchasing and receiving of all inventories, administrative requirements of which included

approving all scheduling, time cards, mileage sheets, for kitchen, distribution/ production and

the delivery staff.

• Contributed to completing all compliances for the State of Georgia Bright Star Summer Food

Service Program along with DeKalb County and the State of Georgia Health Department by

achieving scores of 97-100 after inspections of the facility, preparation, and temperatures of

foods before deliveries.

• Finishing all random health and safety inspection administered by the Health Department and

the DeKalb fire department.

• Creating inventory control monitoring and received inventory from daily vendors.

• Liable for hiring, training and supervising delivery personnel on food distribution to other

food sites.

• Synchronized and troubleshoot shortages in deliveries of meals.

• Effectively met all compliances for the State of Georgia Bright Star Summer Food Service

Program.

LBR FINANCIAL SOLUTION - Decatur, GA 2007 - 2010

Office Administrator/Tax Examiner

• Established accurately processed and balanced cash drawer at a rate of 85%, increasing

revenue by $100,000 or more on daily transactions with reliability and precision following

correct procedures for managing money and financial documents

• Executed customer service resulting in a 40% repeat customers business and revenue profits

of $100,000

• Planned and administered all accounts receivable, payable, and daily bank deposits creating a

positive customer relation with clients and vendors

• Implemented new office procedures which increased efficiency and productivity in a timely

manner

BORNER CLEANING CONCEPTS - Covington, GA 2007 - 2009

Office Supervisor/Accounts Clerk

• Created record keeping procedures, which resulted in a 70% increase efficiency of payroll

and regulatory compliance with quality standards.

• Reconciled accounts payable and accounts receivable with weekly transactions of $80,000 or

more with correct accuracy resulting in monthly deadlines being met.

• Supervised cleaning staff which resulted in long term company contracts.

DELTA AIRLINES - Atlanta, GA 2003 - 2007

Reservation Sales & Service Representative

• Conducted and provided professional and proficient services to hundreds of consumer calls

per day, generating over one million dollars in revenue and profits.

• Retrieved essential, personal and confidential information for Domestic and International

travel for elite passengers, ensuring overseas travel documents being precise and official.

• Interacted with the Customer Care Department for special needs passengers in providing all

ground or on board equipment as available.

• Followed all compliances of FAA, DOT and company policy regulations for irregular

operations of all carriers preventing lost of revenue due to fines.

• Established organizational abilities to expedite work flow more proficiently.

INTERNATIONAL READERS LEAGUE - Norcross, GA 1996 - 2002

Accounts Receivable Clerk

• Beneficially processed and posted over 50,000 periodicals accounts receivable payments

escalating quarterly company profits to $500,000.

• Creatively managed daily and monthly bank drafts and credit card electronic payments

generating a more sufficient and detailed report analysis for quarterly management meetings.

• Exhibited self-management skills while problem-solving increasing productivity and better

customer service, lowering customer complaints

VOLUNTEER

STRONGHOLD CHRISTIAN CHURCH – Lithonia, GA 2006 – Present

Accountant III (voluntary)

• Management of different account teams to process monetary collections in excess of $40,000

for different multi-million dollar accounts, credit card processing, bank deposits, and

financial statements to upper leadership for financial reporting.

• Improved financial internal controls to meet GAAP guidelines for proper checks and

balances and establishing routine training for new and existing financial guidelines.

WORLD OVERCOMERS CHRISTIAN OUTREACH, INC – Lithonia, GA 2006-- Present

Lead Coordinator

• Accountable for the coordinating the Prison Ministry’ Blessed to be a Blessing Christmas

Campaign

• Established and responsible for purchasing soliciting donations, purchasing gifts,

recruiting volunteers and distributing the Christmas gifts to children of inmates.

OTHER VOLUNTEER EXPERIENCE

• Family Assistant Care Agent – served as personal liaison to families through the organization

which is activated when an air disaster has occurred involving commercial aircrafts

• Salvation Army – collected food and clothing and distributed to disadvantaged families

• Red Cross – participated in assembling items for natural disasters and blood drives

• Hosea Feed The Hungry- worked in collaboration in providing or enhancing vocation and

educational skills

• World Overcomers Christian Outreach, Inc. - purchasing agent for non-profit organization

who mentors families and youth groups

PROFESSIONAL AFFILIATIONS

• National Association of Female Executive

EDUCATION

Bachelor of Science in Accounting

Kaplan University 2011

Associate of Applied Science in Business Administration and Accounting

Kaplan University 2009

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