Megan Kenworthy

*** **** ****** *****

Middletown, CT 06457

918-***-****

Summary of Qualifications

• 14 years of customer service experience

• Great communication skills, call control, ability to determine and resolve problems quickly

• Outstanding typing skills and leadership qualification.

Summary of Accomplishments

• Promotion to the Help Desk at U.S. Cellular® after 2 out of 4 years of service

• Experience in scoring calls for Quality Assurance and delivering appropriate feedback to

certain associates for knowledge and job performance

• Directly supported my leader at U.S. Cellular® as well as Dunn and Bradstreet in terms of

quality assurance and time management for a team of 5 to 10 people.

• Was recognized out of 6 individuals by the new CEO of U.S. Cellular® Mary Dillon for

Outstanding Leadership for Financial Services.

Education

• Pima Community College/2001/Tucson AZ./Degree Media Communications

• Arizona Academy of Beauty/2004/Tucson AZ/Cosmetology

• Port Isabel High School/2001/Port Isabel TX/Required

Work Experience

• Avis Budget Group Tulsa, OK Customer Care Rep. 2012-present

Help clients during their rental durations with questions and charges, also work directly

with district and direct location supervisors in resolving rental related issues.

• U.S. Cellular. Tulsa OK. F.S. Representative/Help Desk 2007-2011

Handled payment related questions and managed payment arrangement options for

customers. I also provided direct support for my fellow peers if needed during calls and

support to my team leader in terms of Quality Assurance. Also worked directly with

financial institutions with Merchant Hold Release forms and pending check payments.

Robyn Hoppus, H.R. Representative for Financial Services: 918-***-****

• Dunn & Bradstreet. Tucson AZ. F.S. Rep/Team Lead 2005-2007

Assisted customers with bill related questions and payment options for Sprint together

with Nextel. Was promoted to Team Lead. My duties included scoring calls for my direct

leader which help boost job performance for members of my team.

Robert Friedlander 520-***-****

• Consumer Research Services. Tucson AZ. Interviewer 2002-2007

Conducted a telephone surveys for Soundscan Media, and for many large financial

institutions throughout America.

Samuel Stewart 520-***-****

References available upon request

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