Alexandra L. Roberson

Phone: 321-***-**** Email: acoq1x@r.postjobfree.com

Objective

Seeking a Customer Service/ Sales position with a company which will require me to utilize my skills, abilities and experience in the Customer Service/ Sales field to ensure the company's success

Experience

TruGreen Lawn Care (Customer Service Representative) (February 2014-present)

Maintains customer database through accurate and timely data entry. Updates may include customer contact information, service related updates, and financial data. Provides amicable resolution and reliable follow-up with the customer within the communicated timeframe. Achieves and strives to exceed communicated quality standards as outlined in the Quality Assessment form. Resolves customer service concerns through the use of good listening skills, probing questions to determine root cause of the concern, and paraphrasing to check for understanding. Regularly seeks assistance to handle calls requiring extensive problem solving. Proactively provides dependable service while being available and open to the customer. May perform outbound calls to internal and external customers to schedule applications and/or service calls. Identify opportunities and present additional services to existing customers based on customer needs and agronomic conditions

TeleServ Inc Tele Sales) (June 2012-2014)

Contact customer regarding Medicare programs and options. Inbound and outbound ACD. Responsible for ensure the customer is provided accurate information regarding all supplemental plans. Meet daily and Weekly quota

Sunshine Coaching Services (Financial Coach Assistant) (February 2013- August 2013)

Retrieved documents including credit card statements, credit reports and payment adjustments. Processed documents and send invoices via fax or email. Organized legal and personal documents. Account follow up and customer service as needed. Created Spreadsheets, and Documented all calls. Sold Financial products and Services

The Outsource Group (Medical Collector) (May 2011 to April 2012)

Requests additional information from Patients, Medical Records, and others upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Ensured compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors. Responsible for working denials and appeals for all insurance carriers. Read and analyze Explanation of Benefits statements and adjust accounts according to claims processing criteria. Check patient insurance eligibility, benefit and co-payment. Contacted insurance carriers and/or ensuring patients balances are secured as appropriate.Used negotiation skills to obtain claims approval and payment information from various carriers.

Tempus Resorts International (Mortgage Collector) (February 2010 - November 2010)

Responsible for contacting customer to collect payment on mortgage accounts. Assisted customers with making online payments and payments by phone. Aided customers in making satisfactory payment arrangements. Responsible for handling a high volume of inbound and outbound calls in call center environment

Regency Incorporated (Customer Service/ Sales Representative) (Aug 2005 to Jan 2008)

Access electronic and paper cataloging systems to look up product information and availability. Answering incoming ACD lines for customer questions and concerns. Providing quality service to customers and associates inquiring about the availability of products or status of orders. Letting the customer know what necessities they will need. Strive for quick complaint resolution. Sold customers new products and services being offered

Education

* Apopka High/Pace Graduate 2001