Ira D. Heckman

***** ***** **. ***.# ****

Cypress, TX

318-***-****

acoq1h@r.postjobfree.com

Objective:

To Obtain a full-time position within you company.

Experience:

Enerflex/ Houston, Tx

Process Install November 2014-March 2015

-Assemble process compressors and process flow skids.

-Boilermaker, pipefitter.

-Cut steel metal to customers fit pipe, scrubbers to custom fit according to SPECS.

-Read blue prints, P & ID's.

-Operated up to 40 ton overhead cranes, portable and automatic band saw, grinder, pneumatic tools, air

tools, and manual tools.

-Cutting Torch,Mig,Tig and tac welds.

SPX/ Houston, Tx

Valve Technician July 2014- November 2014

-Rebuilt, refurbish, and repaired Ball Valves, Gate Valves, Expandable Gate Valves and Slab Gate Valves.

-Operated forklift.

-Sandblasted parts and valve bodies via out blaster with 3" blast hose.

-Assembly original or refurbished Valves and or Parts.

-Operated 10 ton Overhead Crane and 1/2 ton JIB crane.

-Boilermaker/ Pipefitter.

-Read blue prints, P& ID's.

AEON PECS PROCESS EQUIPMENT & CONTROLS SOLUTIONS/ Shreveport, La

Relief Valve Technician April 2011-March 2014

-Installation, repair, replace, rebuild and testing of safety relief device systems for natural gas or gas

power operations.

-Boilermaker/Pipefitter

-Ensure safety devices function accordingly to not only AEON PECS guidelines but also to UG code, ASME

and NB code and guidelines.

-Read blue prints, P&ID's

-Assisted with plant/refinery equipment shutdown, lockout/ tag out, as well as pressure load equipment

and vessels for equipment startup.

-Custom fitted screw pipe on, from and to process flow.

-Design facility map spreadsheet of valve locations from the inlet to plant facility to line out of facility

which coincide with a valve report of each valve in location, their specification to the vessel the valve

protects.

-Managed my teams processes identifying and certifying safety valves and ensuring audit processes are

followed for everybody's safety.

-Operated and maintained test equipment on work vehicle as well as mobile work shop tow behind

gooseneck which weighed up to 26,000 lbs.

-Managed my teams schedule for work on a daily basis for payroll submition as well as inserting vacation

and holiday time and request and allotted equipment for job safety and function.

ALSCO/ Shreveport, LA

Routeman August 2009- April 2011

-Managed customers supply of linen, cleaning tools, floormats, towels needed on a weekly basis.

-Delivered customers clean supply of items preordered and managed by myself based on usage and

expected usage increase/decrease based on holidays or previous week as needed.

-Picked up all used supplies and returned to home warehouse to be sanitized and laundered for next

scheduled delivery.

-Also obtained payment for supplies ordered, delivered, picked up after use and maintaining customer

linen supply at or above quality specs required for the customer to operate a successful work week.

AT&T/ Bossier City, LA

Retail Sales Representative February 2009-May 2009

-Assisted all AT&T customers with Cellular sales, services and issues.

-Handled all customer accounts new and tenured with Wireless phone, DSL, Direct Tv, and Home Phone

Service.

United Title of Louisiana/ Apple One Temporary Employee Shreveport, LA

Post Closing Agent August 2008-October 2008

- Handled all Post Closing documents to be recorded at county/ parish property resided in.

- Assisted with completed docs. to be filed and stored.

Alltel Wireless Shreveport, LA

Customer Service Agent March 2005 - April 2008

- Handled inbound calls in a call center environment on a variety of subjects.

- Resolve customer inquiries, billing issues and product/service concerns.

- Explain and sell products/services to new and existing customers.

- Access and update customer accounts through computer based systems with the customer on the

phone.

- Maintain product/service knowledge, working knowledge of telephone technology and industry

updates.

- Assist fellow agents with questions and software support when needed.

- Support team with task assigned from supervisor while in Team Captain role.

- Review quality page and quality team summary report daily to keep team updated on new quality

updates and areas needing improvement to better the team and myself.

- Spearhead sales task force for call center CSR

Education:

September 1994 -May 2000

Deer Park High School Deer Park, Texas

Relevant Experience:

Good telephone communication skills and customer interface ability. Ability to manage multiple

priorities in a fast paced environment, use proper discretion in evaluating/elevating customer issues,

work as a team player, and defuse difficult situations. Pc Skills (windows), 10 key and keyboarding skills.

Able to type a minimum of 45wpm. I have the ability to take initiative and accountability in obtaining

general knowledge of billing systems and order entry. Excellent attendance record. Working knowledge

of Virtuoso II. Expertise in wireless call center operations and support systems; able to retain and

understand company policies as they apply to handling customer accounts. Excellent oral and written

communication skills and presentation skills. Great at handling multiple priorities and to work effectively

under pressure. Willingness to comply with policies and practices.

Other Experience:

Military

United States Air Force February 2001 - August 2001

- Learned and now live with Integrity, service before myself, and excellence in everything I do.

- Completed basic military training and 2nd phase fire apprentice training.

References Available Upon Request

Contact this candidate