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Customer Service Sales Representative

Location:
AZ, United Arab Emirates
Posted:
March 14, 2015

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Resume:

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ABDELHAY AARAB

Villa *, Al Jarf Ajman

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CCm ailC mahoura_CCCC@hotmailCcom

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Educated in science, extensive experience in office administration, reception, customer service,

sales and call center, possess trilingual capabilities and advance computer skills.

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Corn in Corocco on Ceptember CCthC CCCCC UCC

Driving license

Cttended trainings on excellent customer

service

Cttended training in Heart Caver First Cid

CCR CCDC

Hood Cnowledge on computer sCills

Cosses a warmC friendlC and professional

manners

Language fluencCC

• Cnglish

• French

• Crabic

• Nederland

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2009 – 2010 OFPPT

Diploma in plumber technician

2007 OFPPT

Certificate in call center and customer service

2004 – 2005 OFPPT

Expert Technician in Metallic Construction

2003 MOULAY ISMAIL

High School Certificate

Work Experience

AMERICAN HOSPITAL DUBAI: March 2013 – Aug 2014

Position: Patient Relation

Duties & Priorities:

• Answering phone calls and book patients through Meditec System.

• Registration of all patients coming to the Emergency Department.

• Entering and collecting all charges in the system.

• Coordinating with other department and insurance office for all approvals and after

hours (charges entry, admissions) for inpatients and outpatients procedures.

• Entertain and meet patients need.

• Ensures smooth and efficient customer service to all patients to maintain high

standards of personal grooming and appearance skills.

SAMA DESIGN: 2010 – 2012

Position: Receptionist

Duties & Priorities:

• Retrieves messages from voice mail and forwards to appropriate personnel.

• Answers incoming telephone calls, determines purpose of calls, and forward calls

to appropriate personnel or department.

• Answers questions about organization and provides callers with address,

directions, and other information.

• Welcomes on-site visitors, determines nature of business, and announces visitors

to appropriate personnel.

• Updates appointment calendars.

OUT SOURCIA Telecom (Call Center): 2008 - 2009

CALL PERFORMANCE (Call Center): 2007 - 2008

Position: Call Center Sales Representative

Duties & Priorities:

Cupport and provide superior service via

phonesC eCmails and faxes as a receiver and

caller

Use questioning and listening sCills that

support effective telephone

communication

CffectivelC deal with Cob stressC angrC

callersC and upset customers

CpplC the proper telephone etiquette to

satisfC various customer situationsC

Ceets commitments to customers

Maintaining the sale sheets and reporting it to the supervisors at the end of each day.

AL ALAOUI CLINIC MOROCCO: 2005 – 2006

Position: Patient Relation

Duties & Priorities:

• Scheduling and receiving patients, handling the reception, incoming calls and queries

• Greet patients, answer telephones, schedule appointments, handle correspondence

• Serving as a liaison between the physician and other individuals

• Preparing and maintaining medical records

• Update and file patient medical records

• Fill out insurance forms, handle billing and bookkeeping

• Arrange for hospital admission and laboratory services

• Complete other administrative tasks as needed

• Responsible to keep office environment in clean, tidy, friendly and quite

• Maintain good relationship with patients

GCCCCCC

TravellingC reading booCsC sports and musicC



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