Angie M Jones

**** ***** **** ****

Raleigh, NC *7610

919-***-****

acoptq@r.postjobfree.com

Summary:

SAP/HR OM & PA Analyst

. Over fifteen years of Human Resource experience with solid experience in

SAP skill set and experience in policy making, training, identifying &

selecting, on-boarding, recruiting and managing personnel. Knowledgeable

on state government policies, practices and regulations concerning human

resources.

. Six year plus of SAP OM/PA as well as Time, Payroll and Benefit

experience. SAP implementation experience.

. Demonstrate solid work habits; project a professional and confident

image. Strong interpersonal and time management skills.

. Software Skills: SAP HR, OM, PA, PY, BN, TIME, Remedy, HEAT and Powerhelp

ticket system, Microsoft Office Suite (Word, Excel, Outlook, Power Point,

and Access), SQL and People Soft. Extensive knowledge of Health &

Welfare, Group Insurance, Defined Benefits, Defined Contributions,

Payroll Core, Recruitment and Salary Classification.

Education:

University of Mount Olive, NC at RTP Aug 2013 - May 2017 (anticipated)

BS - Human Resource Management

Lafayette High School, Buffalo, NY 1988

High School

Professional Experience:

ABB Inc., Cary, NC July 2014 - Present

SAP/HR Master Data Specialist

. Maintain employee master data and the organizational management

structure using established processes and procedures and direction

from customer inquiries, utilizing judgment and discretion. Consult

with business partners to share Organizational Management knowledge

and expertise and to offer solutions.

. HRIS Applications team, ABB Group contacts, Employee Services team,

HRBPs and the business sharing in-depth knowledge of the Personnel

Administration and Organizational Management modules of SAP to resolve

business problems.

. Consult with business partners to share Organizational Management

knowledge and expertise and to offer solutions. Collaborate with

partners in the business to ensure understanding of customer

requirements and to provide solutions that meet these requirements

while maintaining the integrity of the employees and the company.

NC Office of State Controller, Raleigh, NC Mar 2008 - July 2014

SAP/HR OM & PA Analyst

. SAP/BEACON Personnel Administration and Organizational Management master

data expert responsible for troubleshooting and analyzing specialized and

complex human resource transactions related questions for a large agency.

In addition to Time, Payroll and Benefits in SAP. Strong work ethics

with attention to detail and exercise solid judgment in gathering and

evaluating all issues.

. Professional level of understanding of personnel administration,

organizational management, query manager, workflow/PCR, payroll, benefits

and time/leave issues.

. Consulting, mentoring and training all agency HR field representatives on

all matters related to HR transactions processing within the BEACON

system.

. Develop procedures and job aids for reviewing and resolving complex human

resource issues and errors associated with a HR Master Data. Responsible

for continuous testing and implementation to improve SAP/BEACON OM/PA

process.

. Experienced with salary administration, recruitment, FLSA status,

classification & compensation, career banding, BI reporting, and ESS/MSS

issues.

. Capability to analyze OSHR policies and procedures with carefulness for a

wide range of actions; new hires orientation, transfers, retirement,

LOA's, promotion, reallocations, salary adjustments, appointment changes,

bi-weekly & monthly payroll and dual employment.

Sam's Club, Raleigh, NC Sept 2007 - Aug 2012

Human Resource Associate/Customer Service Supervisor

. Recruitment/on-boarding to hire the most qualified applicants to meet the

needs of the front end and the company. Assisted in new hire orientation

and on-going employee training. Prepared 90 day and yearly employee

reviews. Supervised eight or more employees per shift and scheduled

cashiers and ensure compliance with payroll budgets.

. Continuous training, mentoring and manage all cashiers in all front-end

policies and procedures, including new cashiers and cross training of

other associates, one-on-one or in a group.

. Resolved customer escalations that affect the service, efficiency, and

productivity of the front end to each member receive outstanding customer

service.

NC Division of Parks and Recreation (DENR), Raleigh, NC May 2006 - Mar

2008

HR Administrator/Benefits Specialist

. Skilled in classification actions, recruitment and selection compensation

as well as salary administration, on-boarding, merit based hiring, salary

equity, in-range adjustment, reallocations, special minimum rates (SMR),

legislative increase, employee relations, career banding, payroll, law

enforcement benefit (LEO), screening applications, posting positions in

the automated recruitment management system (ARMS).

. Department coordinator for all employee life event and benefits.

Division of Services for the Blind (DHHS), Raleigh, NC May 2005 - May

2006

HR Benefits Specialist

. Main HR point of contact for new hire or-boarding, orientation,

mentoring, agency wellness benefits, LOA's, transfer and promotion

packages as well as retirement and separation exit interviews.

. Personnel action forms, employment records, service awards, spreadsheet

tracking, timekeeping and processing the twice a year audit for DSB.

Mellon HR & Benefits Solution, Cary, NC Sept 1999 - May 2005

HR & Benefits Contact Center Supervisor/ Representative

. Main point of contact for group insurance and defined benefits and daily

supervision, planning, directing, mentoring and coordination of work

schedules for a high volume call center.

. Counseled on new hire enrollment, medical, dental, medicare and

retirement. Educated on all benefit/payroll related deductions. New hire

training as well as refresher and cross training of employees in my

department.

. Effective problem solving and timely closure of all escalated issues and

employee conflicts on my team. Phone testing and evaluation of new

employees, monitor daily phone calls and provided feedback to the call

center associates, in a group setting or one-on-one.

. Monitor productivity to ensure every call meets or exceeded service and

quality standards. Implemented policies and procedures for the call

center. Active involvement in personnel and technical administration and

development of policies for day to day operations of the call center.

. Vendor liaison between employees, vendors and medical carriers.

Implementation of new companies to the call center. Well-informed on

COBRA, FMLA, FSA, HIPAA, and LOA policies and procedures.

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