Suresh Babu K V S

Email: acopam@r.postjobfree.com

Phone:732-***-****

• 16+years of IT experience spanning across all phases of Software Development Life Cycle

• Extensive knowledge in Application development, support and Maintenance and all Phases of

project life cycle

• Experience in handling large projects of size 25M USD and 150 FTE’s spread across onsite and

offshore model

• Extensive experience in corporate global security strategy, implementations and ensurethat fully

compliant with FDA, cGMP, HIPAA guidelines

• Rich experience in Industry verticalsPharmaceuticals, Healthcare, Telecom, Banking, and

SharePoint &Java technology projects

• Experience in Customer Relationship Management, Vendor management, RFI/RFP

• Process for new business needs and handling Managed Service model engagements

• Experience in Client facing role at various onsite locations for a period of 7+ years (USA, UK,

Sweden, Ireland & Australia)

• Skilled in Contracts management, SOW’s, Project Budgeting, Costing, P&L analysis

• Experience in migration and transfer of projects from onsite to offshore

• Experience in Project Planning activities, Project Execution and Project Control activities

• Sound experience in Outsourcing of Big Programs – Transition Planning, methodologies,

building knowledge base, preparing transition deliverables

• Experience in Resource planning, Resource Identification, Resource engagement,

• Competency Development and Performance management of resources

• Hands on experience in Unix, 3G Mobile Technologies, Mainframes and Microsoft

• technologies

• Excellent experience in Quality Management, Standards and guidelines, Metrics deployment &

measurement, Project Management Reviews, Project Audits, Agile methodology and Release

management process

• Experience in HP quality center Application Lifecycle Management (ALM) for the agile product

sites development, Global Security projects

Functional Expertise:

Pharmaceuticals

1.

Health Care Insurance payers

2.

Banking Financials –Credit & Debit Card Systems

3.

Telecommunications – 3G Mobile technology & landline systems

4.

Technical Expertise:

Operating UNIX, RTOS and TSO/ISPF

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Systems

RDBMS DB2 (ver 4.1), IMS, Clearcase, SQL Server 2005/2008 and Oracle

Languages Embedded C, COBOL II, JCL, CICS, SQL, ASP.NET, C#, Java JDK 1.5

Tools SharePoint 2010, REMEDY, HP Quality Center ALM, SVN, Interwoven team site,

HP Quality Center, Clarify tool, Configuration and testing tools like MOSHELL,

Power cello, EMAS, CICC used for 3G Mobile switches, IBM M/F tools:

CHANGEMAN, HOURGLASS, SPUFI, FILEAID, EZYEDIT, OPCA/ESA

(Operations planning and control), CHAMP (Change control and maintenance

product), RFMAIN, TIBCO

EXPERIENCE

Merck & Co Inc., USA

August 2010 to Till now

Technical Manager

Project: Application Development & Maintenance (ADM) and Application

Support & Maintenance (ASM) portfolio management

Work Location: Onsite, USA / Chennai, India

Size of Team: Onsite : 35 / Offshore: 70

Description: Merck & Co Inc. is the one of the world's largest research based

biomedical and pharmaceutical company.Merck Vaccines portal is designed and

implemented e commerce purchasing account application, which collects and

forwards large amounts of private & regulated information online and forwarded the

information on to the appropriate end destination. This site will serve the business for

vaccines and pharmaceutical products which are used by Health Care Professionals,

Pharmacist and licensed medical distributors (both retail & wholesale) built on

SharePoint and Java technologies. As part of Merck rebranding strategic plan, Global

Communication team is initiated the re design of the different country sites located in

North America, Europe, EEMEA, APAC, Australia and African continentsto become

unified global online brand presence across the globe. Objective of this program is to

increase the awareness, familiarity with Merck, enhance and protect the Merck’s

reputation.

Responsibilities:

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• Interaction towards business to get the requirements for the ongoing releases

• Preparation and review the functional requirement document for ongoing releases

• Weekly status meetings with SME group to plan and implement the major & minor

enhancements of the supported product web sites

• Conduct code review and mentor the team to implement the best practices

• Technical support to the team in implementing the exception error handling for ongoing change

requests

• Assist the team in providing the solutions towards complex procedures, joins, performance

tuning of database related tasks

• Mentor/guide the Project Managers and functional leads on agile methodology, process and

procedures to ensure that teams meet the end users expectations

• Collate the user stories and create the product backlog

• Interact with product owner and freeze the features to be implemented in sprint backlogs

• Review the product backlog & estimates for the sprint backlog

• Schedule and run the Sprint planning, Daily scrum & Sprint review meetings to ensure that

seamless execution and deployment of deliverables

• Ensure continuous integration testing is performed between sprint release, test and deploy the

minor bugs if found during testing phase

• Seek the sign off from the stake holders for the scope and schedule baselines

• Capture the CSS (Customer Satisfaction Survey) score and conduct reviews to exceed the

customer’s expectations

• Plan, execution and monitoring of all releases for major and minor enhancements

• Participate in the release management review meetings for the upcoming releases

• Estimate the costs and determine the budget for the business requirements

• Effective communication and highlight the risks to the customers in case of any scope creep that

impact the estimated budget and schedule

• Ensure the deliverables are made on time with quality

• Implemented the project management techniques like resource leveling, schedule compression

and risk management plan

• Revenue forecast, budgeting and resource management at both client and employer teams

• Define integration & release plans and ensure that deliverables are verified & validated prior

implementing to Production environment (following through stringent IV&V guidelines and

standards)

• Proactive risk mitigation plan for the agile project releases and effective communication with key

business owners & end users for review/approval

• Manage the access levels on Application Lifecycle Management for various teams, review the

use cases and their approval

• Participate in defining transformation rules for interface building using TIBCO and ensure that

they are aligned to business and IT requirements

• Plan and execution of TIBCO implementations by managing the support, technical and

implementation teams

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Salient Points:

- Implemented the JQuery logic for automatic publish of product information in the new web site

from internal SharePoint portal, this is considerable cost savings towards maintenance of that

web page

- Deployment of template for creating the flash images that reduced considerable amount in

development phase of the website (built on Java/html)

- Cost savings to customer is around 400K by implementing them

- Proposed Global Security virtualization to tackle the latency issues of security access

applications for US & APAC regions

HSC Healthcare, USA

August 2009to July 2010

Technical Manager

Project: Xtend Sustain and Maintenance

Work Location: USA / Chennai, India

Size of Team: Onsite : 25/ Offshore: 55

Description:Hallmark Services Corporation is a wholly owned subsidiary of Health Care Service

Corporation (HCSC) and an Administrator for Blue Cross & Blue Shield (BCBS) of Illinois, Blue

Cross & Blue Shield of New Mexico, Blue Cross & Blue Shield of Oklahoma and Blue Cross & Blue

Shield of Texas. Hallmark Services Corp provides: Individual and Families Plans, Children Plans,

Consumer Driven – HAS, Dental Plans (only with medical plan). Hallmark Services Corporation

(HSC) initiated the RFP for sustain and maintenance of XTEND project for reducing their IT

spending and to gain quality service at par with the industry standards. HSC for sustain and

maintenance of XTEND includes transitioning of the existing maintenance and support activities from

current provider Incumbent Vendor to Delivery teams. Post transition, teams are to provide sustain

and maintenance of transitioned applications. Also, end to end delivery ownership of applications

that caters to Underwriting, apply pre conditions for the customers prior providing health plans,

claims and payments.

Responsibilities:

• Identify the required skill set resources and on board them to ramp up the Offshore team aligned

with On/Off model agreed in the Statement of Work

• Overall delivery and performance project and related deliverables in line with agreed

project plan, specification and budget

• Interactions with business group to understand their expectations and aligned team

• Managing the ramp up, transition and delivery of all services delivered as defined in the Contract

• Project escalation process to address critical items (affecting resources, cost or schedule) as

well as any potential critical items, and help resolve or escalate Project issues, as necessary.

• Meeting all project plans, Service Levels, Key Measures for the project

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• Part of release management board holding responsible for all the ongoing deliverable reviews &

approvals

• Manage major/minor change requests and ensure that they follow release management process

• Based on the inputs from product owner, finalize the product backlog and sprint backlog and

define the sprint project plan

• Create, monitor and track the sprint releases and develop burn down charts to track the work

remaining

• Schedule the sprint demos for the implemented features to all the stake holders and seek the

inputs, feedback and correct them earlier than later

• Track and report the team productivity to the stake holders and work closely with the team

members to resolve technical/environmental issues if any

• Proactive risk mitigation plan for the agile project releases by continuous involvement of key

business owners & end users

• Manage Incumbent Vendor’s expectations by considering factors such as business criticality of

requirements, complexities of requirements, stability of requirements, offshore capabilities,

available time, etc.

• Ensure smooth execution of the overall project and communication at all levels

• Interact with release managers and ensure that all the major and minor enhancements

implemented successfully

• Discussing and helping customers in prioritizing / finalizing the requirements

• Identify and define the user access levels, setting up the new projects, comply with the client

standards in terms of different Leads approvals phases, ensure that users completes the

mandatory trainings to access ALM, review the use cases and their approval

• Estimate the costs and determine the budget for the business requirements and seek the sign off

from all the stake holders

• Define the risk management plan for all the deliverables and share the same to the business

users, technical and release management teams

• Alert/escalate to all the stake holders in case of any deviations to the deliverables due to any

scope changes

• Preparation of RFP/RFI for the new business demands and management of vendors

Royal Bank of Scotland, Edinburgh, UK

December 2007 to July 2009

Delivery Manager

Project: Integration Testing & Support for Credit/Debit Card Systems

Work Location: Chennai, India

Size of Team: Onsite : 20 / Offshore: 40

Description:Royal Bank of Scotland is one of largest bank in Scotland and it is merged with the

Natwest bank to increase the customer volume and business stake in the market. Debit/Credit card

number of RBS is 16 digits as unique whereas Natwest card having 19 digits together forms the

unique number. In order to support/generate RBS 16 digit unique card number on Natwest

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environment, major enhancements carried out to both RBS/Natwest bank’s environment

(batch/online).

Responsibilities:

• Preparation and execution of integration plan

• Set up the development, testing & production environments and preparation of batch job

schedules

• Conduct weekly meetings with the Delivery teams to track the integration progress and identify

the gaps if any

• Prepare and track the Mitigation plan for forth coming risks during integration

• Formed the Connectivity team specifically responsible for the application access from offshore

• Establish the meetings with Development teams for review of release notes

• Resolving the tickets (P1, P2 & P3) as per the defined SLAs post integration

• Major / Minor Deployments in the owned applications as part of Application Support and

Maintenance

• Being a member of the TCB towards go/no go decisions for the feature enhancements and the

deployments

• Created SME groups within the track to assist the teams on crisis situation during major

deployments and resolving the P1 and P2 incidents

• Providing the project metrics to the stake holders and participation in the meeting with the L3

support teams, application owner and line management for technical discussion

April 1998 to November 2007:

Tata Consultancy Services

EricssonAB, SWEDEN

November 2005 to November 2007

Technical Manager

Project: CPP Core Systems

Work Location: Stockholm, Sweden / Hyderabad, India

Size of Team: Onsite: 15 / Offshore: 35

Description:The project is on ERICSSON's 3G Connectivity Packet Platform (CPP) Control

Systems. Ericsson Connectivity Packet Platform (CPP) is a platform product for high availability

applications to be used when developing ATM and IP based nodes. It is the platform for developing

RBS, RNC, BSC and MGW Nodes. CPP Control Systems consists of subsystems like CLS (Core

Low Level Support), OSA (Operating System Additions), SPP (Special Purpose Processor Platform),

EMAS (Element Management Application and Support) and CADE (CPP Application Development

Environment). And verification teams like Core I&V, IVD5.0 and IVD5.1. The objective is to achieve

client satisfaction by providing on time high quality deliveries and customer support. The scope is

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Development, Maintenance, Integration, Function Testing and System Testing activities of various

subsystems/components of CPP4, CPP5.0, CPP5.1 and CPP6 products.

Responsibilities:

• Project Planning & Execution along with the Onsite Offshore co ordination

• Defined the Check point process for both Design & IVD teams

• Preparation of major and minor delivery directives FIRST in Control System Maintenance Project

• Successful proposal made for the OAM I&V business unit and got the new business in OAM I&V

unit with 4 resources (3 onsite & 1 offshore)

• Handling of Hardware shipments from Onsite

• To ensure on time quality deliverables

• Planning & Monitoring of knowledge transfer for new resources in the new business unit

• Created the testing puzzle for major releases which reduced the testing cycle from 6 weeks to 3

weeks

Salient Points:

- Being a Technical Manager (Client organization role) handled client’s team along with the

on/offshore teams

- Set up the Offshore development team including resources ramp up, 3G Mobile switches

shipment, on/off transition

- Created the Testing puzzle for the Major releases which reduced the testing cycle from 6 weeks

to 3 week’s time frame (cost savings idea for the client)

Worked in Tata Consultancy Services from April 1998 to October 2005 and played various

roles like Project Lead, Test Lead, Senior Developer and Developer.

CERTIFICATIONS & AWARDS :

• PRINCE 2 Practitioner certification

• Certified Scrum Master (CSM)

• PMSTEP (Project Management Structured Effectiveness Program) certification

• HPMP (HCL Project Management Professional) Certification

• ITIL V3 Foundation Certification

• Microsoft Certified Professional (MCP) in SharePoint 2010 Application Development

EDUCATION

• Masters of Engineering (M.E) from Andhra University, Andhra Pradesh, India

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