Brian P. Havens E-Mail:

acop0f@r.postjobfree.com

**** *********** ***** ***

Colony, Texas 75056

972-***-****

Summary:

I am a highly talented, confident, and dedicated Information Technology

executive with over 20 years of network infrastructure experience. I have a

proven record of promotion, stakeholder satisfaction, and cost reduction. I

possess solid management skills capable of leading and motivating

individuals to maximize levels of productivity, while fostering a cohesive

team environment.

My experience includes extensive qualifications in all aspects of network

infrastructure including systems administration, data storage, management

and maintenance, LAN / WAN operations, as well as disaster recovery

techniques. I have demonstrated success architecting, implementing, and

maintaining network infrastructure across multiple vendor platforms

including Windows, Red Hat, Cisco, AIX, Radware, F5, VMware, IBM, Juniper,

and Check Point in over six data centers across the United States.

I am currently employed with Heartland Payment Systems, which is a publicly

traded payment processing company responsible for processing over 11

million transactions daily for over $80 Billion transmitted annually.

Heartland Payment Systems is one of the largest credit card processors in

North America.

Professional Experience:

Heartland Payment Systems - Plano, TX May 2004 - March 2015

Director, Data Center Infrastructure (January 2013 - March 2015)

. Director over all areas of infrastructure in the data center including

network support, operational security, servers, storage (SAN), active

directory, WAN, LAN, data and dial circuits, and telecommunications

teams consisting of over 30 people.

. Manage the operations of Heartland's data center infrastructure teams

including, but not limited to, hiring, managing, coaching and

evaluating personnel

. Responsible for data center availability, reliability, infrastructure

up time and scalability; minimizing downtime and priority incidents

. Maintain budget, financial planning, and profit / loss for the

department

. Provide strategic design and direction, stays abreast of emerging

technologies

. Partner with peer management to ensure timely resolution of service

issues and that change management processes are followed to minimize

impact to service applications

. Accountable for over 3000 servers, 400 network devices (routers,

switches, firewalls, etc.), and 6 physical SAN units including storage

virtualization technology, residing in multiple data centers for

Heartland's revenue producing network infrastructure

. Manage relationships and contractual obligations with service

providers, vendors, business partners, and resellers

. Developed internal coordination process to ensure all infrastructure

teams are working together to provide consistent quality customer

servicer and the shortest mean time to value for new project requests

. Oversaw a substantial reduction of latency in all areas of

infrastructure including latency on the network, SAN, and server I/O.

. Evaluate new products and technologies, and directing the evolution of

processes and procedures related to the day-to-day infrastructure

operations in the data center.

. Provide reliable, scalable data circuit and dial infrastructure as well

as supporting the day-to-day operations and support of native dial,

network access controllers, and least cost call routing for toll free

numbers.

Director of Enterprise Networks (January 2009 - January 2013)

. Director over the network and operational security teams consisting of

over 10 people responsible for the continued uptime of Heartland's

revenue producing infrastructure

. Responsible for over 200 routers, switches, firewalls, SSL

accelerators, load balancers, web application firewalls, and intrusion

prevention systems

. Designed and maintained both internal and external DDoS enterprise

solution

. Managed a budget of $6 Million

. Designed and implemented a brand new disaster recovery site in

Sunnyvale, CA using Cisco's latest Nexus technology

. Managed vendor relationships for all areas of network and security

operations

. Consistently maintained 10% to 15% favorable to budget expenses for my

cost center

. Cut network support and maintenance costs by 20% by bidding and

managing vendor relationships

. Developed solid processes and policies to utilize infrastructure

services to best service business needs

. Ensured that network and security infrastructure practices exceeded all

mandated security standards set by the Payment Card Industry Data

Security Standard (PCI-DSS)

Network Manager - Electronic Payment Processing Systems (July 2006 -

January 2009)

. Managed a team of three people responsible for network infrastructure

at our primary data center and office building

. Designed, built, and maintained network infrastructure for new office

building in Plano, TX

. Designed, built, and maintained network infrastructure for two data

centers in Allen, TX and Houston TX

. Designed, built, and maintained network infrastructure for three point

of presence sites (smaller data centers) in St. Louis, Oklahoma City,

and Denver

. Oversaw proof of concept and production implementation of Cisco VSS

technology

. Provided mentoring for both senior and junior level engineers

. Responsible for hiring and continued growth of network infrastructure

team

Network Administrator - Electronic Payment Processing Systems (May 2004 -

July 2006)

. Member of a team of three senior engineers that designed and

implemented a new network infrastructure in a new, primary data center.

The infrastructure consisted of routers, global and local load

balancers, multi-layer switches, firewalls, secure content

accelerators, VPN concentrators, and Windows servers. The system met

the rigid demands of Visa CISP guidelines, SAS 70 audits, and followed

the Cisco "SAFE" Blueprint.

. Responsible for either designing or implementing advanced Cisco

configurations that utilized policy-based routing, OSPF, BGP, policy-

based NAT, policy routing, nested ACLs, EtherChannel, TACACS+, HSRP,

SNMP, Netflow, etc. The complexity in the design was required because

of the myriad of business partners, customers, and associations that

the online transaction processing system needed to connect to, as well

as 24x7x365 system availability, and the need for granular network

monitoring and forensic capabilities.

. Helped to administer Checkpoint FW-1 on the Nokia platform, Radware

Certain-T 100 SSL accelerators, and the Cisco Catalyst Network Analysis

Modules.

. Helped manage two Windows 2003 Active Directory domains in a single

forest. One domain was for Internet-based transactions to be processed

on, and the other was for management and user accounts. Cisco

SecureACS and Microsoft's Internet Authentication Service were both

used for single sign on across all network devices and servers using MS

Active Directory as the source AAA database.

. Configured and administered an out-of-band management network which

utilizes VPN technology for network access to all devices.

. Helped administer DS-3 TDM multiplexers, DS-1 MUXes, Hypercom MegaNAC

dial concentrators, and Cisco access servers.

. Helped install and configure Cisco's MDS 9509 Director-series fiber

channel switch for the storage area network.

. Responsible for all network documentation, network diagrams, cable

labels, and patch panel labels.

. Built two full-scale data centers in the past 12 months, migrated our

processing system from one site to another, and migrated all of our

telecommunications and data circuits from disparate digital T-1s and DS-

0s to TDM DS-3s and PRIs.

Acme Building Brands (A Division of Berkshire Hathaway) - Ft. Worth, TX

April 2000 - May 2004

Network Infrastructure Engineer

. One of 4 network engineers that designed and implemented a new

infrastructure for the largest brick manufacturer in the mid-west

United States. Our objective was to build a network that could support

the J.D. Edwards ERP system and a migration strategy for the existing

NT 4.0 network to Windows 2000.

. Contributed to a network team to migrate Exchange 5.5 to Exchange 2003

. Responsible for assembling IBM e-series enterprise servers and

installing Windows 2000 / 2003 operating system.

. Supported the network enterprise which consists of two AD forests and

five domains

. Duties included the configuration and support of all network

infrastructure equipment including, but not limited to: Windows

servers, PC's, routers, switches, VPN Concentrators, and PIX firewalls

across a five building campus LAN.

. Assisted with the management of all Windows 2000 / 2003 active

directory integrated forests, domains, DNS, DHCP scopes, WINS, OU's, e-

mail accounts, access rights, and permissions for the enterprise.

. Solely tasked with the management and support of an 83 site WAN via

IPSEC-VPN / GRE tunneling. The solution allowed for the implementation

of EIGRP dynamic routing across the WAN.

. Designed, configured, and supported wireless LANs including, but not

limited to: Cisco Aironet, Cisco 350 wireless bridge, Linksys wireless

access points, etc.

. Created and maintained all network documentation, diagrams, and

labeling.

Waste Management Inc., North Texas Accounting Center - Lewisville, TX

Sept. 1999 - April 2000

Billing Specialist - I/T Support

. Assisted Network Administrator with support for two building peer-to-

peer network.

. Troubleshoot and repair PC software and hardware

. Effectively used company mainframe system to add new customers and

maintain existing customer data lists

. Interacted with customers to effectively resolve billing issues

Browning Ferris Industries - Kenmore, NY May 1994 - August 1999

Accounts Payable Specialist - I/T Support

. Assisted the corporate network group with LAN support.

. Troubleshoot and repair PC applications and hardware

. Provided application support for Microsoft Office

. Effectively used SAP database system to maintain equipment and

financial data

. Traveled to various plants in market area to train personnel on LAN

technologies and SAP

Education:

State University of New York at Buffalo:

Bachelor of Science

Business Administration

Graduated: Magna Cum Laude

Information Technology Infrastructure Library (ITIL)

. ITIL Foundations - certified 2013

Leadership Training

. Essentials of Leadership

. Improving Personal Productivity

. Coaching for Success

. Managing Performance Problems

. Resolving conflict

Microsoft:

Microsoft Certified Systems Engineer (MCSE) - Windows NT 4.0

Microsoft Certified Professional

. Windows 2000 Professional

. Windows 2000 Server

Cisco:

Cisco Certified Network Professional (CCNP) - expired 2013

Cisco Certified Network Associate (CCNA) - expired 2013

Red Hat:

Red Hat Certified Technician

. Red Hat Enterprise Linux 5

Honors:

. Golden Key National Honor Society

. Phi Theta Kappa: International Honor Society

. Alpha Beta Gamma: International Business Honor Society

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