Myron Kowalski

***** **** *******

Houston, TX **095

832-***-****

Cell: 847-***-****

Email: acoofi@r.postjobfree.com

www.linkedin.com/pub/myron-kowalski/70/519/b9a

WORK EXPERIENCE:

Illinois Student Assistance Commission, Deerfield Illinois

4/1995 to 6/2013

Compliance, Projects and Private Student Loans (8/10 to 6/13)

-Managed billing/collections/AR representatives team of 6.

-Designed and developed customer service functions for loan repayments.

-Reviewed past due aging reports to determine strategy.

-Monitor email phone and correspondences volume in collection efforts.

-Answered escalated calls from customers.

-Collaborated in documenting policies and procedures responding to audit

compliance issues.

-Led RFP process and wrote proposal for outsourcing of collections.

-Managed outsourced billing services.

-Managed outsourced relationships with collection agencies, including the

verification and approval of invoices.

-Trained and monitored staff's documentation of collection activity in

collection system.

Private Loan IDAPP Operations Division (5/09 to 7/10)

-Managed conversion project team for changing loan service outsourcing.

-Established procedures and controls for posting of electronic lockbox

payments.

-Monitored and controlled vendor systems for the establishment and

maintenance of new accounts (loans).

-Managed student loan collection, servicing, and skip-tracing units' team

of 20.

-Established procedures for researching unapplied cash.

- -Monitored credit bureau reporting.

-Reviewed past due aging reports to determine weekly collection strategy.

-Interacted with other functional departments to improve core processes in

operations.

-Conducted meetings with various teams to determine and implement system

enhancements.

-Drafted various collection letter templates for use of staff.

-Prepared weekly report for various management staff of key performance

indicators in collection skip tracing and servicing units.

Accounting Operations (7/03 to /5/09)

-Led project team in new system conversion of student loan payment

processing module.

-Established ACH processing procedures.

-Managed cash reconciliation unit.

-Managed accounting units in payment processing, research of unapplied

cash, and reconciliation of $200MM collections portfolio.

-Collected and analyzed collection activity statistics to determine

collection agency performance.

-Reviewed and approved commission invoices.

-Wrote procedures to train staff in proper account adjustment activity.

-Conducted efforts to meet month-end close deadlines.

-Developed and implemented procedures to ensure 48 hour payment posting

rule compliance.

-Supervised Customer Service Unit to ensure 24 hour response time and

issues addressed.

Accounting Operations and Projects (7/99 to 7/03)

-Managed budgetary and daily operations of 2 work units.

-Directed accounts receivable payment processing, lender reimbursement.

-Verified and approved all collection invoices.

-Conducted monthly reconciliation and aging of collection portfolio.

-Monthly reconciliation of posted cash.

-ACH Implementation.

-Positive Pay Implementation.

Manager-Receipts (11/97 to 7/99)

-Directed staff activity of daily posting of collected cash.

-Reviewed and monitored all unapplied cash activity.

-Prepared weekly management reports of payment posting activity by payment

types.

Manager-Acct. Maintenance (7/96 to 11/97)

-Supervised activities of 2 analysts 2 account technicians responsible for

payment posting.

-Reviewed and monitored all NSFs returned from bank and directed NSF letter

campaigns.

-Reviewed all bills in billing cycle for accuracy and machine readability.

-Developed and implemented EDI processing of payments received from

collection agencies.

Projects Analyst-Accounting (4/95 to 6/96)

-Completed various accounting related projects including procedure writing

to ensure audit compliance.

-Designed, developed and implemented automated payment process including

the training of staff.

Argosy University, Schaumburg, Illinois (9/07 to 8/13)

-Adjunct Instructor-Undergraduate Studies

-Designed business classed and instructed students in various business

principles, including Project Management, Financial Accounting, Managerial

Accounting, Management, and Communications.

EDUCATION:

Certificate-E-Business Strategy, Northern Illinois University, DeKalb

Illinois 11/2000

-Post-graduate coursework in e-Business Strategy, Financial Issues, and e-

Business Technologies

MBA, Northern Illinois University, DeKalb, Illinois (AACSB Accredited)

8/1999

CEBS (Certified Employee Benefit Specialist Program) sponsored by the

International Foundation of Employee Benefits Plans and the Wharton School,

University of Pennsylvania 4/1996

CCM, (Certified Cash Manager, Permanent) as granted by the Association for

Financial Professionals

8/1995

Certificate (Computer Information-Technical) Harper College, Palatine,

Illinois 12/1992

COMPUTER SKILLS:

Microsoft Excel, Outlook, Word, Access, PowerPoint, Project, SAP (Financial

Accounting), Crystal Ball, QuickBooks, and TurboTax.

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