John Monaghan III

***** ******** ***** ****.

Mount Dora, Fl. 32757

Primary Phone #267-***-****

E-mail: acoo7m@r.postjobfree.com

WORK EXPERIENCE

Interior Renovator/Business Development

January 2011 - Present

Shawn's Home Remodeling Philadelphia, PA

Construction - Residential & Commercial/Office

* All interior/exterior renovations and repairs.

* Client prospecting and business expansion.

Customer Service/Dispatch Coordinator

April 2009 - December 2010

Security Networks, LLC West Palm Beach, FL

Security and Surveillance

* Interacted directly with clients, affiliates and Service personnel regarding any and all service matters.

* Provided outstanding assistance to clients for service, billing and product information.

* "Trouble shot" alarm systems via telephone or computer.

* Created, closed and billed service tickets on a daily basis.

* Updated critical account information in the monitoring station via Microsoft Word and Excel for both customers and affiliates.

* Followed up on "Go Back" calls with Branch Managers to ensure necessary parts were ordered and appointments for completion were set.

* Contacted all unscheduled service requests daily in order to provide the timeliest completion.

* Handled negative or irate customers and gave feedback calmly and professionally.

Account Manager

August 2007 – October 2008

Consumer Portfolio Services, Inc. Maitland, FL

Financial Services

*Collection of delinquent auto loans

*Educating clients on company policies and expectations regarding loans

*Making suitable payment arrangements on loans

*Skip tracing, when necessary

Business Development Specialist

March 2006 – July 2007

Putty General Contracting, Inc. Gloucester, N.J.

Construction - Residential & Commercial/Office

*Hands-on in all phases of service marketing.

*Direct involvement with clients re: contracts, plan submittals and estimates.

*Assistance in the bidding process.

*Provided service and support to meet customer needs.

*Increased bottom-line profitability through cultivation of clients in the Philadelphia/South Jersey areas.

*Built rapport with subcontractors, vendors and building suppliers.

*Represented the company at trade events.

Business Development Specialist

October 2003 - June 2006

Apex Group, LLC Conshohocken, PA

Business Services - Other

*Initiated client contact/ relationships.

*Business prospecting and development.

*Scheduling client introductions and preparing presentations.

*Responsible for researching and due diligence regarding perspective clients.

*Provided marketing support for Managing Partners.

*Promoted company services and image.

Customer Service/ Dispatch Supervisor

January 2001 - October 2003

Fox Group, International Lake Worth, FL

Security and Surveillance

*All areas of Security and property protection.

*First Responder, CPR and AED (Automated External Defibrillator) certified.

*Instrumental in developing company dispatch procedures and training policies.

*All phases of contact with clients from emergency situations to day-to-day operations.

*Invigorated company by strengthening teamwork and expanding operations throughout South Florida.

V.P. / Operations

January 1994 - January 2001

Proactive Protective Services, Inc. Pompano Beach, FL

* Responsible for loss prevention agency operations.

* Led customer service and training; Trained/instructed 30+ staff members.

* Established teams in Florida, North Carolina and South Carolina.

* Provided service and support to resolve client concerns.

* Certified Security Instructor in the state of South Carolina.

* Rose from entry level Loss Prevention trainee to corporate operations level in a steady progression.

* Responsible for 1,000+ loss prevention apprehensions with a 100% conviction rate.

EDUCATION

High School Graduate

3.5 GPA

Archbishop Ryan High School for Boys Philadelphia, PA

SKILLS

Computer proficient

Intermediate

MICROSOFT WORD

Intermediate

Microsoft Office Excel

Intermediate

Microsoft Outlook

Intermediate

LANGUAGES

Spanish

Beginner

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