Shawn David Tapler

*** ********* **.

Dover, DE *9904

484-***-****

acoo4p@r.postjobfree.com

Career Objective

To gain the knowledge and experience to grow within a company for continued success and mutual accomplishments.

Employment History/Work Experience

Center Consultant

FedEx Office

November 2013 to Present

-Assisted customers and businesses with printing jobs under a strict time limit.

-Opened and closed office & responsible for performing daily deposits and counting store tender.

-Assisted clients with shipping needs, packing and shipping their items to FedEx standards.

-Familiar with large office equipment and printing services, copying, faxing, business card creation, oversize poster creation, producing banners and signs for business, presentations, computer editing programs, etc.

-Ability on a constant basis to work under extreme pressure and deadlines for my clients' needs while multitasking and assisting customers in the shipping area sending out packages.

Optometric Technician

Dr. Sharkey and Kokosky Vision Specialists

April 2013 to November 2013

-Scheduled appointments, processed insurance, directed inbound calls.

- Performed preliminary testing on patients with such equipment as: non-contact tonometer, Tono-Pen, fields testing (24-2, 30-2), GDX and photos, visual acuity machine, set up of phoropter for doctor, dilation of patients, auto-refractor, slit lamp for examining patient's lenses, & lensometer for reading patient's lens prescriptions.

- In charge of ordering ophthalmic drugs for the doctor and familiarity with such-i.e.: glaucoma drugs-Lumigan, Alphagan, etc., antibiotic drugs w/ and w/out steroids-Tobradex ST, Moxeza, Vigamox, etc., allergy drugs-Pataday, etc.

-Knowledge of different types of contact lenses, brands, and wearing schedules.

-Maintaining adequate store supply & stock of contact lenses and trials, frames, solutions, numbing drops-Proparacaine,- dilation drops-Neofrin, Tropicamide, etc., and other ophthalmic necessities for the doctors.

Keyholder/Optician/Optometric Technician

America's Best Contacts and Eyeglasses

July 2010 to April 2013

-Preliminary basic eye testing with patients.

-Contact lens training classes to new lens wearers.

-Fitting eyeglasses to patient's needs and familiarity with lens materials-polycarbonate lenses, high index lenses, basic CR39 plastic lenses, trifocals, bifocals, Transitions lenses, and progressive lenses.

- In charge of opening office, counting tender, & printing out the current day's reports and previous business day's reports.

- Closing office and balancing credit card machines; counting tender, delivering store's daily report & budget directly to the general, area, & district manager.

- Handling customer complaints, compliments, recommendations, & improving customer service satisfaction.

- Maintaining all accounts (i.e. monthly invoicing, statements, collecting any monies due and establishing new accounts and performing daily bank deposits).

Front End Customer Service Representative

Lowe's

January 2008 to July 2010

- Processing computer system orders and customer transactions in swift, uninterrupted manners in a fast-paced environment.

- Handling customer concerns, complaints, & compliments in accordance with company policy.

- Maintenance of in-store theft management sheets and internet orders.

- Inbound/outbound mail processing & generalized store-phone operating.

- Equipment rental (business & personal use)- merchandise pick-ups.

- Inventory control and general cashiering at the customer service and returns desk in store.

History of Education

Whitehall Coplay School District-3800 Mechanicsville Road Whitehall, PA 18052

Certificate of Achievement Received: High School Diploma

Dates Enrolled: 2003-2007

Key Skills & Job-Related Qualifications

- Ability to multitask and complete projects on time.

- Positive, energetic, charismatic, & friendly personality which thereby creates a more positive work environment for employees and customers alike.

- Knowledge of company policy & protocol with strict adherence to such which creates a safe and smooth-running work environment for everyone.

- Proficient in Microsoft Office and other generalized computer programs.

Achievement Awards/Educational Recognition

Member of The National Honors Society; Member of The National Spanish Honors Society; Spanish Club Member; Educational excellence recognized with acceptance of The President's Award for Educational Excellence; 42nd ranked in class with 3.98 GPA at time of education completion.

References

- Furnished at your request

Contact this candidate