Francis (Frank) P. Scavonne

** ******** *****, ****** ******, New York 10312 Cell 347-***-**** acoo0m@r.postjobfree.com

EMPLOYEE RELATIONS LABOR RELATIONS HUMAN RESOURCES

Proven employee relations manager with 20+ years of experience in the transportation, logistics services,

telecommunications and real estate management industries. Leverages diverse human resource experience

including employee relations, collective bargaining and labor laws/agreements. Provides counsel on a variety of

employee and labor/union relations, policy interpretation issues. Supports managers through consistent

performance management coaching that includes disciplinary procedures and performance improvement plans.

AREAS OF EXPERTISE:

Human Resources, Employee Relations Equal Employment Opportunity (EEO)

Talent/Workforce Management Succession Planning, Process Improvement

Labor Laws, Labor Relations & Agreements Recruiting, Staffing, Training, Coaching

Union Relations, Collective Bargaining Performance Management, Compensation

Payroll, Benefits Administration Vendor Management, Contract Negotiation

ADA, FMLA, NLRA, Equal Salary Act Audit, Compliance, Management Reporting

Dispute/Conflict Resolution & Mediation Customer Service & Relations, Diversity

PROFESSIONAL EXPERIENCE:

UPS, Staten Island, NY 09/2006 - Present

Staff/Operations Supervisor

UPS is the world's largest package delivery company and a leading global provider of specialized

transportation and logistics services.

Oversee staff of 66, manage staffing requirements, direct daily operations, and distribute work and operational

procedures.

Provide counsel on scheduling and payroll and changes and assign daily workstations.

Monitor equipment maintenance, review and approve automotive expenses while maintaining automotive

cost effectiveness.

Support a collaborative automotive work environment and supervise and develop others while supporting

automotive safety and compliance.

Provide guidance on employee issues regarding benefits, hourly rates, entitlements, seniority and attendance

records.

Conduct daily property inspection for non-compliance and oversee maintenance/housekeeping of

commercial offices.

Investigate discrimination claim and recommend /coach on disciplinary action procedures.

Utilize conflict/dispute resolution when necessary and liaise with local 177 IBT officials on conflict

resolution agreements.

Initiate safety control and work hazard and council on safe work habits and perform job hazard analysis.

Report daily and nightly operations production numbers to senior staff and other UPS locations.

Manage the inventory of all tools (i.e. labels, scanners, belt operations) and perform nightly time card

inventory and change where necessary.

Organize department procedures such as safety drill, daily safety measures and work safe methods

instructions.

Conduct nightly audit of all building belts and truck for stray packages and safety issues.

Supervise departure times schedules and nightly inbounding and out bounding of package trailers.

Collaborate across departments to ensure personnel are receiving appropriate training.

XO Communications, Edison, NJ 12/2004 - 2013

Dispatch, Work Force Management

XO Communications is one of the nation’s largest communications service providers exclusively serving

businesses, large enterprises and other telecommunications companies.

Supervised and completed all field related jobs using Workforce Management System.

Liaised with customers, field technicians and all centralized work groups to resolve trouble issues.

Collaborated with regional activation centers, national repair centers, service delivery centers and internal

and external customers.

Monitored systems on an hourly basis and field service technicians using Vericom GPS.

Managed Remedy and TBS systems for requested dispatches and scheduled all tasks on a timely basis.

Gracie Square Owners Corporation 12/2001-10/2004

Maintenance Director

Managed staff and inventory all supplies and directed negotiation of price lists.

Performed disciplinary action and dispute resolutions/ directed interaction with Local 670 and 377IBT.

Oversaw all functions of building maintenance/housekeeping of commercial building.

Conducted daily property inspections to ensure compliance with requirements.

Managed vendor and contractor relationships.

Initiated cost savings procedures.

Local 32b-32j 6/1984-8/2001

District Supervisor Residential Apartment

Local 32BJ is the largest union of property service workers in the U.S. with more than 145,000 members.

Supervised and trained a staff of 5 supporting a staff of 87.

Instituted a process of location visits at least once in a quarter for CBA compliance, which resulted in

reducing the number of grievances by 30% and increased the attendance of members to meetings by14%.

Negotiated collective bargaining agreements for NYC Peace Officers (locational) NYC Housing

Preservation and Development mechanics, independent agreements re: residential apartment buildings,

independent commercial buildings.

Engaged in annual performance, compensation schedule and incentives, administration process, recruiting

talent management and diversity structures.

Monitored attendance of all training classes (FMLA, ADA.NLRA, sexual harassment, racial and

discrimination classes) quarterly.

Collaborated with major building maintenance/housekeeping companies on staffing and monitored and

developed succession structures.

Established relationships with real estate management company’s executives, commercial cleaning company

owners and operators and commercial building directors of operations.

Oversaw and developed procedures and schedules for site locations and CBA compliance.

Maintained grievance history records and conducted grievance resolutions and directed dispute resolutions.

Developed schedules for disciplinary hearings and dispute resolution stages with management companies

and scheduled and attended arbitration hearings.

Chaired local district membership meetings for information communications.

Created communications regarding operational procedures and functional changes.

TECHNICAL SKILLS:

MS Word, MS Excel, Databases: TBS, Citric Remedy and Vericom GPS, Operating systems: WFM

EDUCATION & PROFESSIONAL DEVELOPMENT:

United States Navy: Communication Specialist

Beckley Community College: Business Management US Navy

NYU School for Continuing Education

Deputy Director Thomas Shortman Training and apprenticeship program 1998-2001 (Local 32BJ SEIU)

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