L AU R I E R I K E R

acom9f@r.postjobfree.com www.linkedin.com/in/lriker

GLOBAL HUMAN RESOURCES BUSINESS PARTNER

LEADERSHIP DEVELOPMENT EMPLOYEE ENGAGEMENT HR OPERATIONS

BUSINESS RESULTS HIGHLIGHTS

Talent Management/Leadership Development

Using innovative model drove management and employee talent reviews, succession plans and

coaching models to identify high potentials and build talent in sales and service organizations.

Resulted in improved sharing of management level talent to increase sales, and customer

satisfaction.

Change Management

Provided HR Leadership to support organizations in variety of business environments including

start ups, high tech, consumer products and elite hotel services. Guided organizations through

restructurings, improved service delivery and customer satisfaction, increased employee retention,

delivered cost savings with new HR tool and service providers.

Performance

Designed and delivered multi level needs assessments that drove creation and implementation of

employee programs. Created and delivered employee training program. Established performance

standards. Increased retention levels, leadership acumen.

Executive Coaching

Proven track record for coaching leaders at all levels (from VP to front line manager) to maximize

their effectiveness in driving business results and positively impacting the organization. Strong

focus on team leadership, communication strategies, performance management, and behavioral

change.

PROFESSIONAL HIGHLIGHTS

HUMAN RESOURCES CONSULTING, ROCKVILLE MARYLAND FEBRUARY 2014 – present

Furnishing business coaching and full cycle executive recruiting services to a range of clients: Adelman

Associates, Salud Spa and Scents, Operation Reinvent/New York, Pinnacle Financial/Arizona and The HR

Network Group/California. Providing contract services as a full cycle recruiter for Adelman Associates.

Consulted with Montgomery County Government, Maryland as a Human Resource Benefits administrator

for 10,000 + employees and retirees, using Oracle HRIS systems.

HOTEL SHANGRI LA, Santa Monica, CA March 2010 February 2014

Di rector of Human Resources

Shangri La is a Luxury Hotel that had chronic problems of high turn over, service quality issues and diminishing

customer satisfaction. Consulted expertise to Executive Leadership to drive HR strategies and practices. Led team of ten

managers aligned to support distribution channels globally. Provided HR Business Partner support to management team

supporting a million dollar property for Magellan club clientele. Recommended and won approval from Executive

Leadership on implementing programs to develop team performance, improve talent acquisition and leadership

skills.

Performance Management. Assessed skill levels of 200+ team members. Created and launched

performance management training for all employees, significantly raised guest and global market

survey scores. During tenure occupancy increased by 39%. Enrolled all employees in employee

recognition programs and initiatives.

Leadership Development. Co designed and implemented online leadership assessment tool,

incorporating concepts from The Speed of Trust by Stephen Covey. The program design targeted;

teambuilding, performance management challenges, conflict management and succession planning.

Employee Relations. Created and facilitated a Management coaching/mentoring process to improve

supervisor management skills. Program targeted developing strong, cross functional partnerships

among supervisors we experienced an increase in employee engagement and retention.

Talent Recruitment. Established talent acquisition practices that focused on targeted hiring profiles,

social media campaigns and group interviews. Implemented new applicant tracking system (Taleo).

Increased retention rate by 33%, measured quarterly

HR Operations. Reduced payroll administration costs by implementing and managing new ADP

system; improved benefit administration efficiency with new vendor contracts. Performed all HR

operational functions for Hotel. Successfully negotiated with various vendors a decrease in HR

operation costs by 12% per year.

Tucson Credit Union, Tucson, AZ 2008 – 2010

Human Resource Di rector

Partnered with regional locations to create up selling learning modules that supported new corporate goals.

Leadership Development. Led corporation’s strategic leadership planning session and create the

education roadmap. Developed and facilitated “Leader Effectiveness” seminars. Implemented first

employee coaching “best practices” program.

Talent Management. Provided performance benchmarks for customer service representatives.

Successfully led team that created first interactive training incorporating tools for new hires and

veterans. Used innovative delivery systems (Word Flash, on line tools and webinars).

THE FAMILY COUNSELING AGENCY, Tucson, AZ 2004 2008

Human Resources Project Manager

Promoted to HR Director. Established learning roadmap for over two hundred employees. Project Manager of Lead

Prevention Program.

Training Program Development. Developed an online training needs assessment, implemented

LMS system (Cornerstone), and created an E Learning, just in time training program that reduced

training costs.

Executive Coaching. Partnered with the Executive Director to create and implement employee

relations programs that reached across all business and diverse employee populations. Target

audience included caregivers, program managers and therapists.

Organization Change Management. Partnered with management the downsizing of the

organization including, management training and implementation at all levels of the organization.

Laurie Riker page 3

KAYCE CORPORAT ION, D enver, CO 2001-2003

Di rector/Human Resources

Program Development. Chosen to lead corporation’s strategic leadership planning session and

create the education plan for five cost centers.

Leadership Development: Developed and facilitated “Leader Effectiveness” seminars.

Implemented first employee coaching “best practices” program.

T HE CH I LD RESCUE FOUNDAT ION, I NC, Denver CO 1999-2001

Vice President of Corporate Programs and Human Resources

Implemented a recruiting process for attracting and retaining volunteer staff. Created education materials and

facilitated volunteer/employee training. Led team towards successful volunteer community outreach sessions.

Served as the organization’s spokesperson with responsibility for creating community and organizational liaisons.

Represented the organization during televised legislative sessions. Obtained first donation streams that supported

foundation growth.

JOHN HARLAND CORPORAT ION, Denver, CO 1998-1999

H um an Resources D i rector

Implemented 360o performance evaluation process which resulted in facilitating a Leadership training

“WORKshop”. Used adult learning principles and the ADIE model to develop company’s first interactive weeklong

employee training program. Created an “E learning passport program” that incorporated job competency models

for increased hiring efficiency and retention.

ORACLE CORPORAT ION, Redwood Shores, CA 1992-1998

Global HR Manager/Education Consultant

Responsible for the design and execution of the company’s first week long global training program that generated

over 1000 graduates. Recruited SME’s for all product training. Created and facilitated CBT learning; used

Cornerstone LMS to streamline all educational collateral. Implemented Oracle Financial and Oracle HRIS

workforce management applications and client training (Benefits, Applicant Tracking and Performance

Management modules). Partnered with product engineers and marketing team on global product rollout, training

and product enhancements. Selected to go to Oracle club for outstanding performance for three years.

EDUCATION

Graduate Studies, Social Work/Counseling, Rutgers University

Bachelor of Science, Business Administration, Cal State University at Long Beach

TRAINING/DEVELOPMENT

Master Human Resource Certification Program, Villa Nova University, SPHR

Professional/Executive Coaching, Coaches Training Institute

Executive Leadership Training Program, Coaches Training Institute

Curriculum Development Training Prgram, San Francisco State University

Certified Diversity Training, William T. Bradley

Certified Business ESL Education Consultant. Trans World Language School

Facilitation Skills Training, Decker Communication

Leadership Training, Dale Carnegie

LAURIE RIKER PAGE 4

PROFESSIONAL AFFILIATIONS

Society of Human Resources Management (SHRM)

American Society of Training and Development (ASTD)

International Coach Federation (ICF)

Global Business Organization (Sietar)

TECHNICAL KNOWLEDGE

Oracle HRIS, Oracle OAB, Oracle Financials, Oracle Payroll, Oracle Compensation Planner,

PeopleSoft HRMS, ADP and PayChex Payroll, TALEO Applicant Tracking,

Mosaic LMS, Cornerstone LMS, Micro Soft Product Suite

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