DANIEL S. NATALE

*** *** ******, *** **********, PA 17070

PHONE 717-***-****

E-MAIL: acolxl@r.postjobfree.com

OVERVIEW:

Over 10 years of experience in all phases of network administration including maintenance,

repair, and support to all devices utilized by each employer. Very detailed-oriented and

focused on all aspects and responsibilities assigned. Respond to numerous challenges

within a constantly changing environment. Possess strong verbal and written communication

skills.

TECHNOLOGY:

• Windows 7 / 8 / 10, Server 2003 / 2008 / 2012 R2, Apple, Linux, Novell Netware

• Active Directory, Microsoft Exchange/SMS, Small Business Server, CRM, SharePoint,

• Office 2013 / 2010, Open Office, Novell GroupWise

• IE, Firefox, Chrome & Safari browsers

• Symantec Backup Exec, Symantec EndPoint, eVault, Forefront, McAfee, Spiceworks,

Remedy, Barracuda Spam & Backup

• Android, iPhone, Windows mobile platforms

• TCP/IP, VoIP, softphones, switches, hubs, routers, wireless, fax, tapes drives

• SAN, RDP, VPN, FTP, Cisco, VMware, HP, Lexmark, Toshiba, copiers/printers

• Citrix (Netscaler 10.1, XenServer 6.2, XenCenter, XenApp 6.5, XenMobile, Access

Gateway, Provisioning 5.6, Worx, ShareFile, GTA, GTM & plugins)

EXPERIENCE:

Network Analyst

SōtirIS, Mechanicsburg, PA 1/12 to 9/14

• Active Directory, Group Policy Objects, Exchange

• Resolved network and end-user issues by phone, email, remote access and on-site

client locations

• Maintained networking environment by means of maintenance, reports & updates

• Backup Administrator (Symantec Backup Exec)

• Administered phones/fax - VoIP, extensions, firmware upgrades, mobile devices

• Voice recorded phone menu prompts for company and various queue groups

• Trained new employees - accessing accounts, applications, phone voicemail, questions

• Created documentation and instructions from user access to network procedures

• Building Security Administrator - giving and restricting user access via key fob

• “Go to guy” for Citrix issues with the Dept. of Aging end-users, created monthly reports

Use of Remedy ticketing system and working knowledge of various State applications

• Worked heavily with Citrix products

• Published Citrix applications, created XenDesktops and virtual servers

Windows Server 2008 / 2012 R2, Windows 7 & 8, Exchange, Active Directory, SharePoint,

Microsoft Office 2010 / 2013, Barracuda, Citrix Gateway, XenCenter, Access Gateway,

XenDesktop

Service Desk Analyst

Randstad / Technisource, Mechanicsburg, PA 1/10 to 12/11

• Worked with various clients via telephone, email and remote access

• Troubleshot hardware/software, network issues and printers

• Documented calls and tickets through Remedy & State Remedy

Windows XP, Vista, 7, MS Office 2003, Remedy, SJPhone (softphone), MS Communicator,

Replicon and Oracle, Active Directory, VoIP, VPN, Citrix, WebEx

System Support

Higher Information Group, Harrisburg, PA 8/10 to 12/10

• Worked with multiple clients in the Central Pennsylvania area and surrounding regions

via telephone, remote, and in person – anywhere from troubleshooting to network and

copier support for 200+ users

• Troubleshot desktops, laptops, servers/fax servers, printers, copiers, modems, routers,

PC & MAC, PDA’s via Team Viewer and phone

• Setup desktops, laptops, iPads, iPhones, Blackberry and other mobile phones

• Active Directory Administration & Exchange – user accounts, distribution groups & email

accts

• Setup Citrix, VPN, RDC and VMware connections; (worked heavily with these)

• Client server System Updates and afterhours maintenance

• Setup computers and copiers on client locations

• Created virtual servers, clone drives, hard drive recovery and backup

Windows XP, 7 & Vista, Server 2003/2007, Small Business Server, Terminal Services, Active

Directory, RDC, VPN, Citrix, LogMeIn, MS Office 2007/2010, VMware/VSphere, Linux,

Microsoft Partner Access

HP, Lexmark, Toshiba, Ore, Muratec

Assistant Systems Administrator

Goldstein Schechter Koch, CPA, Coral Gables, FL 11/03 to 4/09

• Performed administrative duties via Active Directory, Administrative Tools, Microsoft

Exchange 2003, FTP, and WatchGuard

• Maintained, documented and consolidated all distribution lists for the company

• Troubleshot / maintenance / repair / support for desktops, laptops, mobile devices,

printers, and copiers

• Set-up workstations and phones for all employees within the company (100+ user

environment)

• Performed daily, weekly, monthly, and yearly network back-up on a Dell 24 LTO tape

drive

Windows Servers, 2000/2003/XP/Vista, Office 2000/2003/2007, Terminal Servers, RDP,

VMWare & Virtual PC

Blackberry, QuickBooks, Quicken, VERITAS/Backup Exe, McAfee, Toshiba eManager and

various other accounting applications

Lead Help Desk Analyst

The PGA of America, Palm Beach Gardens, FL 2/05 to 2/07

• Troubleshot / maintenance / repair / support for desktops, laptops, printers, and PDA’s for

1000+ users

• Imaged and setup laptops and desktops (IBM / Dell) - new equipment rollout

• Maintained system back-up and offsite storage (HP, Compaq, IBM RS600 Mainframe)

• Troubleshot / setup cell phones / PDA’s (Treo / Blackberry)

• Updated Faxback system / Hummingbird - FTP uploads (pdf to tiff)

• Account Management - unlock and reset system and user passwords

• Placed orders for all office supplies and products, maintained Xerox & HP printers

• Performed VPN troubleshooting

Working knowledge of Windows 2000/XP, DOS, IBM OS/2, Office 2000/2003, Firefox, IE,

Adobe products, Novell (Netware/GroupWise), McAfee, Scorecast/DTU, NetMeeting, Palm

Treo’s, Blackberry, Intellisync, ACT!, Hummingbird and IVR

EDUCATION:

American InterContinental University, Hoffman Estates, IL, 60192

• Coursework towards Information Technology with concentration in System Security &

Computer Forensics

Computer Learning Network, Mechanicsburg, PA, 17055

• Coursework for Network Administration Specialist

• Microsoft Office, DOS, Windows & Linux

• Preparation for Networking, A+, Network+, and Microsoft certifications

Contact this candidate