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High School Technical Support

Location:
India
Salary:
600000
Posted:
March 06, 2015

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Resume:

CURRICULUM VITAE

Shailendra Sudhakar

Plot No *0, Anitha Nagar,

Mansoorabad Village, GSI Post, Email: acoltm@r.postjobfree.com

Mansoorabad, Email: acoltm@r.postjobfree.com

Hyderabad – 500070 Contact #: +91-950*******

CAREER OBJECTIVE:

To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills as a Professional, use and develop my aptitude to further the organization’s objectives and also attain my career targets in the progress.

EDUCATION QUALIFICATION:

* B Sc 2008 through distance education from Periyar University

* Completed Board of Intermediate from M S Joys Junior College in the year 2005.

* Completed Secondary State Examination from Jyothi Bala Mandir High School in year 2003.

COMPUTER SKILL:

* Operating Systems : MS DOS, Windows98, 2000, XP, Vista, Windows 7.

* I have a good typing speed.

* Can work on MS Office (Word, Excel, PowerPoint)

WORK EXPERIENCE:

* I worked in a reputed school, BGHS (BRILLIANT Grammar High School) as a Communication Trainer from Oct 2008 to May 2012.

* Later worked in TBSS (TATA Business Support Service Pvt Ltd.) as a PSC (Presales Consultant) / Quality Analyst from Sept 2012 to May 2013

* And then worked with GCI (George Clinical India Pvt. Ltd) as a DEO (Data Entry Operator) from June 2013 to November 2013.

* Currently working in WIPRO Technologies as a Technical Support Executive, started working from October 2014.

JOB PROFILE:

* As a Communication Trainer, I used to handle English Grammar and standards of the English from sixth standard to the Engineering Standards and also used to take CRT Programs in the collages.

* As a Presales Consultant at TBSS I worked under a process called “LODHA Dwellers” which is a Construction and Development Company. As a role of PSC my responsibilities are to make calls to the genuine customers about the properties and make them to visit the site and after a month, as there was a requirement within the process as a QA, so they choose me for the post and my role and responsibilities are to audit the calls of the agents everyday and should give the required feedback to the agents and let them know about the updates of the process and also about the parameters if there are any. And the audited calls should be submitted to the clients and the Managers of the TBSS as well.

* As George Clinical is a research institute, they work on different research projects such as Salt Analysis. My Role as DEO needs to enter the data of different country products.

* As Technical Support Executive, my role and responsibilities are as I work for a HP Process need to ttake calls of the US customers and resolve the issues about their HP laptops that they are calling in, and within the call need to make the sales as well which is a part of the process.

PERSONAL SKILLS:

* Comprehensive problem solving abilities, excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker and confident in whatever work I do.

EXTRA CURRICULAR:

* Was a Badminton and Tennis national player.

* Event organizer in all school and college Annual Days and functions.

* Have an ability of handling four people work at a time.

PERSONAL PROFILE:

Name : Shailendra Sudhakar K

Father’s Name : Purushotham Rao K

Mother’s Name : Vijaya Lakshmi K

Nationality : Indian

Date of Birth : 11th Sep 1988

Marital Status : Single

Permanent Address : Plot No 20, Anitha Nage, Mansoorabad Village, GSI Post, Hyderabad.

Hobbies : Making new Friends, Playing shuttle, listening to Music, Dance, Art and Design

Languages Known : English, Hindi and Telugu.

DECLARATION:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Place: Hyderabad

Date:

(Shailendra Sudhakar)



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