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Customer Service Quality Assurance

Location:
Rockville Centre, NY
Posted:
March 05, 2015

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Resume:

Wilmer Camacho

**** ******* ***. ****

Paterson, NJ, 07501

862-***-****

acolnz@r.postjobfree.com

Education

Berkeley College, Woodland Park, NJ Passaic County Technical Institute, Wayne, NJ

Bachelor of Business Management High School Diploma, Class of 2011

2012-PRESENT (Junior) Cumulative gpa: 3.7

Cumulative GPA: 3.5

Professional Experience

COLLAGEN MATRIX, INC.

Manufacturing Technician Team Lead, February 2013- February 2015

* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

* Documents production by completing forms, reports, logs, and records of equipment and batches.

* Compiled laboratory test data and performed appropriate analyses

* Prepares for production by reviewing production schedule; studying and clarifying specifications; calculating requirements; assembling and weighing materials and supplies.

* Maintains safe and clean work environment by following current good manufacturing practices (cGMP), and standard operating procedures; complying with legal regulations; monitoring environment.

Finish Line

Sales Associates, November 2011- Present

* Greeted customers and determined their needs and wants

* Answer customers queries and concerns

* Maintaining a neat and tidy store

* Assisted customers by providing information and resolving their complaints

REED-LANE PHARMACEUTICAL PACKAGING, Wayne, NJ

Quality Assurance, August 2011 – January 2013

* Directed product testing activities throughout production cycles

* Conducted analyses of in-process materials, raw materials, environmental samples, finished goods, and stability samples

* Completed documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms

* Analyzed validation test data to determine whether systems or processes met validation criteria or to identify root causes of production problems

* Readied worker logs, product processing sheets, and specification sheets to verify that records adhered to quality assurance specifications

* Performed retests and reexamined approved components, drug product containers and closures

ELECXPERTS, Passaic, NJ

Customer Service, November 2009 – July 2011

* Conferred with customers by telephone or in person to provide information about products or services

* Received payment by cash, check, credit cards, vouchers, or automatic debits

* Assisted customers by providing information and resolving their complaints

* Issued receipts, refunds, credits, or change due to customers

Skills

* Bilingual English / Spanish Attention to Detail

* Microsoft Office 2013 Documentation Skills

* Keyboarding WPM: 70 Equipment Calibration

* Basic Accounting Analyzing Information

* Communications

Reference Upon Request

1049 Madison Ave. Apt.1 Paterson,, NJ, 07501 862-***-**** acolnz@r.postjobfree.com



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