Bacliff, TX *****

832-***-****

acoln1@r.postjobfree.com

STEVEN ROSS SOWELL JR

SUMMARY OF QULIFACATIONS:

Network Operations Engineer with seven years of increasing responsibilities in technical leadership and

computer technology. Knowledge of Telecommunications, Cisco routers and local exchange carrier circuits.

Proven troubleshooting skills with attention to detail and ability to work effectively in a fast paced

environment. Track record of optimizing productivity and reducing costs. Demonstrated ability to set

strategic direction while obtaining superior results.

TECHNICAL SKILLS:

Microsoft OS • LAN/WAN/WAP troubleshooting • Cisco routers and switches • Hardware/Software

installation • Remote circuit troubleshooting • Call Manager and Unity • PC support Server building and

setup • NOC Tier 1, 2 and 3 troubleshooting • Secure CRT and Putty • Data center and faculty’s management

• Proficient with variety of field’s concepts practices and procedures • Excellent written and verbal

communication.

EXPERIENCE:

Meriplex Communications. Houston, TX

Senior NOC Engineer Lead January 08 - Present

• Network Management and Control, Network Monitoring and Optimization, using

Castle Rock SNMPc network monitoring for clients on a worldwide level.

• Work with a NOC team and upper management in discussions and planning of procuring,

installing, and improving the functionality of multiple network operations technologies to

improve the NOC's scope of service outage procedure and protocols.

• Troubleshoot and solve network outages that are escalated by Tier 1 NOC Engineers.

• Supported clients’ daily IP Telephony needs with Cisco CUCM unity connection and CME.

• Provide coaching and mentoring to NOC Engineers.

• Provide companywide desktop support.

• Laid the foundation for all standard operating procedures in the NOC department.

Fire Safe Protection Services LP Houston, TX December 06 - 07

Fire Alarm installer

• Lay out and installation of fire alarms in the Houston and surrounding areas.

SGS North Inc. Pasadena, TX January 04 - 05

Oil and Gas Field Inspector

• Sampled, measured, and checked temperature of vessel tanks and shore tanks.

• Worked in cooperation with client’s representatives, U.S. Customs, vessel personnel,

government agents and shore facility personnel to insure accurate results.

• Maintained regular communication with office staff with reference to job status, problems

and concerns.

EDUCATION:

ITT Technical Institute, Webster, TX

Associate of Applied Science - Computer and Electronics Engineering Technology

March 2008

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