LEILA LYNCH acollv@r.postjobfree.com

Edison, New Jersey www.linkedin.com/pub/leila-lynch/96/497/a8a

908-***-****

QUALITY ASSURANCE LEAD / QUALITY ASSURANCE MANAGER

Organizes, Prioritizes and Implements Testing Techniques, Utilizing Management of Details and Leadership

Abilities to Complete Assignments on Time, Driving Projects to Cost Efficient Conclusions.

Proven Leadership Skills > Excellent Communicator > Subject Matter Expert > Superior Interpersonal Skills

Solution Provider > Technology Acumen > Detailed Oriented > Internal & External Support

TECHNOLOGY SKILLS

UFT/QTP, ALM, Web Applications, OBIEE, Siebel, Oracle PPM, Oracle E-Business Suite, Hyperion.

PVCS, TOAD, SQL, SOAP UI, Microsoft Project, Descriptive Programming.

LDAP, AD, OID/OVD, PING, Oracle 11g, JAVA J2EE with BEA web logic.

Android, iOS 7, Google Chrome, Windows XP, Windows Vista, Mac OSX, UNIX, Solaris.

Agile and Waterfall Methodologies, Manual and Automated Testing.

PROFESSIONAL EXPERIENCE

Experienced in establishing a Quality Assurance Department. Contributed to the growth and development of the QA

department within a global environment. Ensured organizations produced quality goods and services by utilizing

industry best practices in the discipline of Quality Assurance, fostering quality products within the financial / banking,

healthcare and technology industries.

Estimated time frame for test management completion. Identified risks and implemented risk mitigation plan.

Determined test environment. Compiled and produced data for executive decision making. Allowed company

to remain competitive within field.

Developed test plans and strategies for releases. Identified testable requirements. Provided feedback on

requirements to Business Analysts and Project Management teams. Designed test cases. Reviewed test plans

and test cases with team members and stakeholders. Executed scripts. Performed root cause analysis on defects.

Enhanced stability of system.

Trained team members. Boosted team morale and confidence of team members. Increased staff knowledge base

and proficiency. Eliminated expenses associated with new hires and preserved company’s knowledge base.

Reduced department’s turnover rate by more than 60%.

Led testing effort with vendors and staff utilizing best practices. Provided status reports on test execution.

Supported application deployment to production. Eliminated manual processes, freeing resources to be used

on other tasks within organization.

Uncovered gaps in test cases by enforcing comprehensive use of ALM testing modules. Utilized requirements

traceability; comprehensive test coverage. Systematized test design process. Reduced application

vulnerability, affording users secure and robust web application. Maintained company’s lead in

technology.

LEILA LYNCH Page 2

Successfully resolved competing testing assignments. Reorganized revenue projects to meet organization’s

objectives. Implemented project requests increasing stakeholders’ satisfaction while reducing overtime

hours by 20%.

Prevented ineligible customers from receiving over $250k worth of products. Led testing effort to terminate

customers. Selected terminated customers for marketing campaign; 50% reinstated their memberships.

Company increased membership retention rate.

Identified defects affecting more than 400,000 customers. Led team in addressing and prioritizing resolutions.

Prevented application deployment with errors, enhancing customer satisfaction, while preserving major

revenue base of $75M.

Regression tested application ensuring changes made did not adversely affect application. Provided an

optimally functioning application, allowing company to be compliant with Generally Accepted

Accounting Principles (GAAP).

EMPLOYMENT HISTORY

Federal Reserve Bank of New York (Contractor) 2014

Contracted to create / update automated test cases in order to regression test the financial system.

Medidata Solutions, New York (Contractor) 2014

Contracted to regression test the clinical trial applications; resulting in a more robust system for the clientele.

The Institute of Electrical and Electronics Engineers (IEEE) 1989 - 2014

Positions held at the IEEE

Senior Quality Assurance Analyst (2006 – 2014) Promoted to lead projects within IT QA.

Quality Assurance Analyst (1995 -2005) – Promoted to implement Quality Assurance Department within

organization. Systematized SDLC. Delivered quality products to clientele.

Computer Programmer (1989-1994) - Maintained and coded applications for company’s largest revenue

source.

EDUCATION

MSc Education Administration - LaSalle University

B.A. Economics – Rutgers University

SUPPORT INFORMATION

SCRUM Master

ITIL Certified

Certificate – Computer Programming – The CHUBB Institute

Certificate – Mastering Microsoft Project

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