Michael Keith Steer

***** ***** **** ** *********** TX 77546

Cell.281-***-**** acolgq@r.postjobfree.com

Professional Summary

Dedicated Operations Manager demonstrating effective leadership in all aspects of the

job. Excels at cutting costs and streamlining operations. Substantial understanding of how to lead

in fast-paced, challenging environments. Seeking the opportunity to helm a development team in

an industry-leading organization. Highly effective management professional emphasizing

innovation and creativity in solving complex problems. Versatile and innovative management

professional skilled at seeing the “big picture” while still also focusing on the details. Talented

sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-

term relationships with customers. Responsibilities include full P&L, Project planning and

contract negotiation experience. Proven producer of sales and profit with ability to pinpoint

business opportunities; also plan, develop, and execute effective business strategies under

challenging market conditions.

Skills

•Strategic & Critical thinking •Work flow planning

•Report development •Attention to detail

•Project planning & Project management •Sales background

•Executive presentation development •Identifying best practices

•Exceptional interpersonal communication •Driving continuous improvement

•Budget development •Staff training and development

•Consistently meet goals •Merchandising

•Conflict resolution •Goal & Detail-oriented

•Process improvement •Human resources management

•Expense reports •HIPAA & OSHA compliance

•Performance evaluations •Workers' compensation knowledge

Work History

Store Manager 10/2007 to 1/2012

Soundwaves Surf Shop – 1331 W Bay Area Blvd Webster Tx

•Interviewed job candidates and made staffing decisions.

•Counted cash drawers and made bank deposits.

•Managed staff of 8 sales associates, 1 team leaders and 2 assistant managers.

•Assigned employees to specific duties to best meet the needs of the store.

•Reordered inventory when it dropped below predetermined levels.

•Instructed staff on appropriately handling difficult and complicated sales.

•Hired, trained and evaluated personnel in sales and marketing.

•Examined merchandise to verify that it was correctly priced and displayed.

•Planned budgets and authorized payments and merchandise returns.

•Scheduled and led weekly store meetings for all employees.

•Increased profits through effective sales training and troubleshooting profit loss areas.

•Reported to the district manager regarding all store and staff issues.

•Completed profit and loss performance reports.

•Trained and developed new associates on POS system and key sales tactics.

•Implemented a new ordering process and identified poor work habits to improve process

effectiveness.

•Generated repeat business through exceptional customer service.

•Conducted store inventories once per quarter.

Store Manager 1/2012 to 10/2013

Fossil- Baybrook Mall Webster TX

•Interviewed job candidates and made staffing decisions.

•Counted cash drawers and made bank deposits.

•Managed staff of 10 sales associates, 3 team leaders and 2 assistant managers.

•Assigned employees to specific duties to best meet the needs of the store.

•Reordered inventory when it dropped below predetermined levels.

•Instructed staff on appropriately handling difficult and complicated sales.

•Hired, trained and evaluated personnel in sales and marketing.

•Examined merchandise to verify that it was correctly priced and displayed.

•Planned budgets and authorized payments and merchandise returns.

•Organized private mailbox system using mailbox manager software.

•Scheduled and led weekly store meetings for all employees.

•Increased profits through effective sales training and troubleshooting profit loss areas.

•Reported to the district manager regarding all store and staff issues.

•Completed profit and loss performance reports.

•Trained and developed new associates on POS system and key sales tactics.

•Implemented a new ordering process and identified poor work habits to improve process

effectiveness.

•Generated repeat business through exceptional customer service.

•Conducted store inventories once per quarter.

Office Manager 10/2013 to 10/2014

Upright MRI of Houston- 1202 NASA parkway Houston TX

•Oversaw daily office operations for staff of 10 employees.

•Prepared and distributed payroll for staff of 10 direct reports.

•Composed and drafted all outgoing correspondence and reports for managers.

•Oversaw inventory and office supply purchases.

•Complied annual recommendations for end of fiscal year budgets.

•Negotiated pricing with vendors regarding Medical billing and marketing procedures.

•Kept organized documentation of prescription refill information for office of 4 physicians.

•Scheduled Imaging for multiple surgeons and booked imaging rooms.

•Trained new employees on multiple medical billing programs and data entry software.

•Verified and created claim numbers by communicating with various insurance companies.

•Created company’s first employee manual including training and development.

•Processed accounts receivable and accounts payable.

•Liaised with vendors to order and maintain inventory of office supplies.

•Managed hundreds of accounts receivable accounts working directly with the Financial

Management Office.

•Audited new customer files to verify medical necessity and satisfaction of coverage criteria.

•Calculated Usual, Customary and Reasonable fees.

•Contacted patients regarding unpaid and underpaid accounts to resolve any issues.

Business Operations Manager and HR Manger- 10/2014- 2/28/2015

Ron Hoover Marine- 1903 Gulf Freeway La Marque TX

• Overall responsibility for short/medium term planning and organization of all

Resources.

• Developing and managing interdisciplinary teams for multi-party projects.

• Participating in the sales process by identifying business development potential.

• Writing up reports on business operations for the executive staff.

• Attending regular progress meetings with Senior Managers and Directors.

• Creating a positive culture where the work can get done.

• Identifying and managing risks, issues and dependencies.

• When appropriate, provide operational cover for absent Senior Managers.

• Establishing and implementing goals and objectives.

• Knowledge and understanding of the financial information technology.

• Proven track record of developing and implementing business strategies.

• Having a mature approach to set-backs.

• Awareness of and sensitivity to cultural diversity.

• Sharing knowledge and expertise in a highly professional manner.

• Decision making in a pressured, commercial driven environment.

• Excellent people manager – Persuader, influencer, leader, negotiator and

delegator.

• Team work – Effectively communicates to delegate responsibilities using

interpersonal skills.

• Accuracy and punctuality – Precise with details and facts.

• Supervised overall financial system, HR management, IT system and business

controls.

• Responsible for all HR functions, including: Strategic planning, organizational

development, staffing, training, benefits administration, Employee Relations,

Management Development, and Performance Management.

• Decreased Turnover by over 20%.

• Member of executive management strategic planning team.

• Advise leadership team on all HR issues.

• Lead an HR department of 23.

• Developed and implemented a safety system to exceed OSHA requirements,

minimize recordable, control costs, and reward employees.

• Identified and designed a strong leadership training program to develop and

enhance the management skills of group leads and supervisors.

• Restructured the recruiting process with an emphasis on hiring the best possible

candidate and streamlined and improved the orientation and training program to

maximize performance and retention.

• Developed databases to track safety data, employee reviews, counseling’s and

applicants.

• Periodically updated the employee information manual and personnel policies to

ensure compliance with changing federal and state regulations.

Education

• Clear Brook High School- High School Diploma in Business and Medical

• San Jacinto College- Associates in Business Management

• San Jacinto College- Associates in Marketing

• San Jacinto College- Certification In intercommunications and skills

• College Of The Mainland- Intro to Process Technology

• College Of The Mainland- Safety, Health and Environment

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