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Customer Service Manager

Location:
Suttons Bay, MI, 49682
Salary:
open
Posted:
March 05, 2015

Contact this candidate

Resume:

EnwrNWrnrnrcK

acolff@r.postjobfree.com

* ******** ****, ** ***** I 231-***-****

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Pnoresstot'tRu PRonle

Landman I Gonsultant I General Manager

Results-focused, multi-tasking manager with strong leadership ability. Broad experience in sales and

service, staff management, operational and project management, and business-to-business sales. Excel

at multiple-department management - with solid record of fiscal success. Maintain excellent rapport with

customers, peers, through effective interpersonaland communication skills.

Core Competencies

r . .

that of

Land Agent Top Performing Right Lead Agent on Large Interstate

to Way Acquisition Agent for

management turns Pipeline Project.

when lines ground to a MarkWest Projects 2011-

stop because others have 201,4inWV, PA OH.

Landowner's saying

"No". I turn "No" to "Yes".

Most can sign the easy

ones, I complete and

finish lines.

PRoressronel ExpeRreHce

Staff TX

CLS Contract Land Sugarland, 2014-Current

Client Energy Transfer Partners L.P. Rover Pipeline Project

SENIOR LANDMAN Michigan

Negotiate survey permission for various types of surveys, land leases and easements to secure Right of

Way for natural gas lines. Site acquisition for Valve sites, Access roads, Curative title work. Document

preparation and execution.

Ml

Martec Land Services Traverse City, 2011-2014

Client MarkWest Energy Partners L.P.

LANDMAN Pennsylvania West Virginia Ohio

Negotiate land leases and easements to secure Right of Way for natural gas lines or utility rights. Site

acquisition for Valve and Compression sites, Access roads, Plant expansions. Curative title work.

Document preparation and execution. Construction restoration,

Western Land Services Ludington, Ml 2011

Client Various

LANDMAN North Dakota Montana

Negotiate land leases and easements to secure Right of Way for Oil, Water and Utilities. Curative title

work. Document preparation and execution.

White Pine Land Companies Traverce City, Ml 2009-2011

Client: Consumers Energy of Michigan (Cross Winds Energy Park)

LANDMAN Michigan

Negotiate land leases and easements to secure wind or utility easements. Curative title work. Document

preparation and execution.

EnwrN Wrnrnrcx o Page 2

. Notary Public STATE of MICHIGAN

. Notary Public STATE of WEST VtRGtNtA

. Notary Public COMMONWEALTH of PENNSyLVANTA

r Real estate license STATE of MICH GAN

Ml

Wlliams Chevrolet, Honda, Kia f Traverse City, 20Og

BODY SHOP DIRECTOR

Consistently high rate of customer satisfaction. Demonstrated strong customer service and interpersonal

skills in motivating workers, building effective teams, working with major insurance companies, and

negotiating with inlurance adjusters. Oversaw shop operations to ensuie quality vehicle repairs within

strict timeframes. Ensured that technicians' and painters'work met insurancb guidelines and company's

Standard Operating Procedure (SOP). Oversaw shop equipment maintenance-and protection; reiniorceO

adherence to safety procedures.

DHI Equipment Sales and Service I Novi, Ml 2008-2009

TERRITORY SALES CONSULTANT

Distributor of capital equipment for automotive and industrial refinishing, manufacturing and repair. Sold

frame repair equipment, measuring systems, and lifts to collision repaTi facilities, auto- dealerships, and

independent repair shops in Michigan's Upper Peninsula and Western Lower peninsula. Researched

product features, emerging market trends, and competitors' offerings to best setect and promote company

products. Participated in company-sponsored meetings to review sales goals and performance, produit

development, and profitability.

r Held presentations and demos; attended trade shows products

dealing with new and technologies.

o Met with potential customers and other consultants at conferences and conventions to -discuss

emerging markets and products.

Gollision Care Body and Paint Genter I Kalkaska, Ml 2004-2A08

OWNER/PRESIDENT

Planned, built, developed, m.anaged state of the art independent repair facility from ground up. Including

but not limited to financing, site planning, legal and managing day to day operitions. -

Sterling Autobody Centers I Detroit, Ml 2003-2004

GENERAL MANAGER

Multi-unit oversight. Managed 2 facilities - up to 45 employees. Annual revenues: $6M+.Held ultimate

accountability for financial performance, staff leadership, and customer service at multiple locations --

plus facility and grounds maintenance, safety, and security. Successfully controlled laboi expenses and

adhered to projected operating budgets

Technology 2000 Body & Paint Gentre I Traverce City, Ml 1997-2003

GENERAL MANAGER

Oversaw shop and financial transactions. Developed budgets and tracked P&L statements. Built solid

relationships with vendors and insurance agents to ensure consistent level of referral business.

Windows Operating Systems; Microsoft Office Products; Estimating Systems; Deater lnvoicing

Systems; Mainframe Applications & Networking

Eoucnrrox

UNIVERSITY of MICHIGAN I Dearborn, Ml: Business Administration Studies

OAKLAND COMMUNITY COLLEGE I Bloomfield Hills, Ml: Business Administration Studies

HENRY FORD COMMUNITY COLLEGE I Dearborn, Ml:Automotive Technology Studies

DALE CARNEGIE

IBM: Computer Operations

LEADE RS H P SYSTE MS CORPORATION : Effective Management

I

POLK PROFESSIONAL SERVICES: Every Customer Counis (EC2)

MADSIF/US DOT: Hazardous Materiats

Pl Predictive lndex - qualified to administer as hiring tool



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