AHMED ALAZZAWI

**** ***** ****

Hilliard, Ohio **026

Phone: 614-***-****

E-Mail: acolbg@r.postjobfree.com

OBJECTIVE:

To pursue a career in the field of Information Technology department and utilizing my experience, expertise, and creativity while contributing to the growth and success of a progressive dynamic company.

SKILLS:

Packages:

• Proficient with Secure CRT, Anti-Virus/Malware, Packet Trace, Remote Access, Adobe, System Imaging and Backup (Ghost), Active Directory, Data Encryption, various Video, Audio, and Image Editing software, Data Recovery, Mat lab, AutoCAD, Electronic Work Bench, and OSS.

• Knowledge of ( C++, OOP), DB2, iCad ticketing system, Vrepaire ticketing system, OSI ticketing system, Oracle MySQL, Service Now, SQL server, Ticketing System and OEM ( 12c, 11g, 10g, & 10c ).

• All other Microsoft Office Applications (XP, 2007 & 2013), Microsoft Project and Microsoft Visio.

Operating Systems: Microsoft DOS, Windows XP, Windows Vista, Window 7, Windows 8, iOS, Android.

Hardware: Laptops, Workstations, Tablets, Network Switches and Routers, Wireless Access Points, Modems, Network Cards, SCSI, SATA, Vsat, Parallel, Serial, USB, Firmware, Memory, Printers, Scanners, Audio & Video Installation and Configuration, Rack and Stack Server/Network.

Network Protocols: TCP/IP, LAN/WAN, Ethernet, Wireless.

EXPERIENCES:

Discover Financial Services New Albany, OH

Oracle DBA engineering & OPS (PA Database Operations Jan, 2014 to Present

• Ensures that Operational enhancements are prioritized, with focus on ensuring that they are delivered to production.

• Understand complex, highly scalable feature sets for web and database applications.

• Work closely with Development, QA and Operations team to support and resolve application issues.

• Ensures that production releases have proper release notes and installation documentation.

• Identifies process gaps with current release processes.

• Drives the resolution with Development.

• Able to provide Root Cause Analysis reports for Production issues.

• Manages multiple and sometimes competing priorities.

• Create, customize and manage network management systems and monitoring tools.

Teleperformance, USA Columbus, OH

TECHNICAL SUPPORT REPRESENTATIVE June, 2012 to Jan, 2014

• Responsible to interface with customers (Vendors) via inbound cases to address and resolve basic and advanced use-cases over technical support requests for Company`s products and services.

• Maintain broad and technical knowledge of Company`s product and services.

• Offer solutions to issues that are often non-standard/non-routine.

• Dispatch other IT Staff or Vendor representatives to assist in resolving problems.

• Diagnose and resolve customer problems.

• Report and track faults throughout the Support process.

• Liaise at multiple levels both internal and at a customer level.

• Collect, interpret and communicate customer priorities and feedback regarding system design and performance to management and product engineers.

Korek Telecom Baghdad, Iraq

NETWORK ENGINEER (BSC, NMC) MISSION CONTROL (Team Lead) – Sep, 2009 to Dec, 2011

• Maintaining Data center network in (Baghdad, Erbil, and Basrah).

• Implementing and troubleshooting of Backbone hardware and planned routing).

• Data Center Infrastructure planning and implementation.

• Mission Control (Monitoring 3 regions) over than 560 Telecommunication towers.

• Daily report for every region.

• Submit tickets for all problems in the towers to dispatch other IT Staff or Vendor representatives to assist in resolving problems.

• Install and configure network inside the main station (included Cabling).

• Router/Firewall/Switch/installation and configuration.

• Vsat installation

EDUCATION:

The Al-Mansur University Baghdad, Iraq

Bachelor of Computer Communication Engineering – May, 2009

Evaluated as bachelor in computer science at OSU

The Ohio State University Columbus, Ohio

Bachelor of Science

Expected Graduation August, 2017

Columbus State Community college Columbus, Ohio

Network Admin

Expected Graduation August, 2016

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