Youssef Nifaoui

*** ******** ****** - **** *******, PA

*****-****

Tel 484-***-****

acolb1@r.postjobfree.com

Summary

-Multi-lingual international account manager and sales team leader.

-Proven ability to build long lasting relationships with influencers and

key decision makers.

-Proficient in Arabic (Native), North African and Middle Eastern dialects;

French and Spanish.

Foreign Language Experience

-Voluntarily assisted U.S Customs and Border Protection officers conduct

entry interviews with foreign nationals at various U.S. ports of entry

through live interpretation services from Arabic to English, English to

Arabic, French to English and English to French.

-Provided over the phone live interpretation services from Arabic into

English and English into Arabic through understanding of protocol and

terminology of industries such as court and law, medical, insurance and

finance.

-Led critical business negotiations in Arabic, French and Middle Eastern

dialects with global companies enabling my employer to broaden its reach

across continents and service a very diverse population.

-Interacted with clients, vendors and colleagues in their native foreign

language (Arabic, French, Spanish, Middle Eastern dialects) while

successfully leveraging cultural sensitivity and awareness skills and

elevating the business relationship leading to more sales, better service

and stronger interactions.

-Taught French to middle school students and employed a multi-pronged

sensory approach using textbooks, audio, multi-media and conversation to

facilitate quicker proficiency.

-Provided live translation/interpretation services in Arabic and French for

co-workers, friends and family while traveling overseas.

Work Experience

01/2015-Present Language Line Solutions

Monterrey, CA

Arabic Advanced Level Interpreter

-Responsible for handling calls on demand, rarely by appointment, and

renders meaning of conversations in the consecutive mode of interpretation

between speakers of Arabic and English.

-Render correct concepts and meanings between Arabic and English following

complexity, clarity, tone, and style from one language into another,

upholding the correct rules for grammar and syntax in both languages.

-Process information quickly and concisely while recognizing sensitive

cultural differences.

-Provide strict renditions of the messages from Arabic into English and

from English into Arabic including every detail of the conversation, and be

prepared for challenging calls at any time.

02/2014-Present IBM

Blue Bell, PA

Account Executive - Government and Education

-Maintain a high level of IBM MaaS360 mobility management solution

expertise and competitive intelligence.

-Provide compelling product demos emphasizing service feature and benefits

and preparing sales orders.

-Prospect corporate leads and self-generated opportunities.

-Develop sales plans in order to achieve individual and company goals.

08/2011-11/2013 Iron Mountain Incorporated

Royersford, PA

Multilingual Account Development Associate

-Generated new business opportunities through outbound telemarketing

campaigns targeted at Fortune 500 Companies and prospected sales from new

and existing customers, selling Iron Mountain records management solutions

via the phone.

-Effectively present qualified leads to the outside sales executives,

providing necessary account history, call comments and company research to

grow book of business.

03/2009-05/2013 Al Mosawiq Al Arabi Ophthalmic Riyadh,

Saudi Arabia

International Business Development Consultant

-Conducted research to provide market intelligence supporting corporate

initiatives, and ensuring the best market presence for the business.

-Facilitated business contacts and links to alliances and partners, offered

representation and liaison services including consulting services on

running representative offices.

08/2008-08/2011 Accutome Ultrasound, Inc.

Malvern, PA

International Sales Associate

-Manage international medical device marketing programs in Middle Eastern,

North African and European markets.

-Attend international congresses, trade shows and conventions to exhibit

and promote company services and products to eye physicians and surgeons.

10/2005-08/2008 Comcast Business Services

Plymouth Meeting, PA

Business Account Manager

-Inside sales of business data, video and voice solutions to SMB's.

-Manage and monitor order processing stages to insure seamless

implementation of business solutions for SMB's across the United States.

-Develop sales training programs targeting the launch of new products and

driving more revenue.

02/2003-10/2005 Accutome Ultrasound, Inc.

Malvern, PA

Sales Associate

-Manage medical device marketing programs in a territory consisting of

eight U.S states.

-Prepare and attend trade shows to promote company services to eye

physicians and surgeons.

06/2005-10/2005 United Parcel Service UPS West

Chester, PA

Temporary Seasonal Quality Control Clerk

-Quality control and packaging of customer parcels.

12/2002-02/2003 QVC, Inc. Studio Park

West Chester, PA

Part-Time Packaging Worker

-Electronic processing of time-sensitive customer orders.

06/2002-10/2002 Andrx Corporation, Inc.

Weston, FL

Part-Time Warehouse Associate

- Preparation/processing of pharmaceutical orders, quality control and

inventory management.

04/2002-06/2002 Kelly Services

Plantation, FL

Part-Time Temporary Clerk

-Presort credit card statements and process mail electronically (position

held with American Express Global Mail Solutions).

09/1996-09/2000 Department of Education Morocco

Middle School French Teacher and Assistant Social Worker

-Teach French language to middle-school students, give assignments and

grades.

-Evaluate student's trimestral and annual language proficiency levels and

make advancement recommendations.

Education

09/1991-06/1994 Hassan II Senior High School Morocco

High School Diploma

09/1994-06/1996 Centre Pedagogique Regional Morocco

French Teacher Certification - Associate Degree in Education

04/2002-08/2002 The Academy

Weston, FL

A+ Computer Technician Program Certificate of Completion

Certifications

10/2003 JCAHPO

St Paul, MN

A-Scan and B-Scan Training Program

05/2004 Eye Scan Consulting

Atlanta, GA

Ophthalmology Management Advances in Biometry

09/2008 Roland Consult

Berlin, Germany

Engineer Certificate - Scientific & Professional Electrophysiological

Diagnostic Technologies of Ophthalmology

Foreign Language Skills

-Arabic (Native), North African and Middle Eastern dialects.

-French (Native)

-Spanish (Proficient)

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