Jaime Juan O. Guerrero

linkedin.com/in/jaimejuanguerrero/

acol95@r.postjobfree.com 717-***-****

Mobile Service Engineer Product Technical Specialist

Develop Test Methods and Procedures, Perform Quality Control Tests and

Evaluations,

and Provide Exceptional Interaction Support.

Leverage cross-functional expertise to connect big picture business needs

to engineering specifics. Conduct component-level troubleshooting.

Excellent team and relationship building skills ensure production delivery

meets time-sensitive deadlines. Major strengths include:

Operations Management New Plans & Products Development

Efficiency Improvements Training Quality Reducing Downtime & Costs

Technical Skills

SAP, CAD, INCA, 8-D, PuMA, GT1, ISIS, INPA, WinKFP, Tool32, NCS-Expert

Tool, Q-Studio, CAN, MOST & I BUS, ISO

Professional Experience

Automotive Technical Litigation Liaison, Mechanicsburg, PA

2014 +

Technology understanding to prevent litigation from client to company

. Liaison between client to dealer and dealer to company.

JG Trim & Upholstery, Mechanicsburg, PA 2002 - 2013

Upholstery Business Owner

Revived and restyled upholstery surfaces.

. Designed and customized vehicles, various interior, and exterior spaces.

GETRAG TRANSMISSIONS CORPORATION AT BMW NA, LLC, Woodcliff Lake, NJ 2008 -

2013

Mobile Service Engineer

Provided GETRAG, BMW and MINI engineers and technicians with diagnosis,

documentation and parts replacement of all GETRAG transmission equipped

vehicles.

. Avoided unnecessary replacements for all GETRAG components, averaging

62%.

. Supported 500+ dealership network, warranty center and assembly plants,

creating monthly broadcasted videos providing notification of latest

products, features, diagnosis, and parts replacements.

. Taught and supported colleagues, maintaining latest product knowledge and

expertise.

. Audited activity, decreasing deficiencies and increasing productivity.

BMW OF NORTH AMERICA, Montvale, NJ 2004 - 2008

Technical Hotline Specialist 2006 - 2008

Provided technical support concerning electrical, drivetrain and chassis

issues to all BMW and MINI dealership technicians as well as port

technicians across U.S.A (including possessions and territories) and

Canada.

. Reduced DME (ECU) replacement 50 - 60 % by leveraging software

programming.

Jaime Juan O. Guerrero acol95@r.postjobfree.com Page Two

Aftersales Technical Specialist 2004 - 2006

Assisted and coordinated development of new accessories including all

testing and quality control of items from design and production to

implementation. Facilitated suppliers and vendors including specifications,

evaluations, packaging, application correctness and tooling.

. Decreased installation time of vehicle accessories, increasing technician

productivity and driving sales.

CIRCUIT CITY ROADSHOP, Mechanicsburg, PA 2002 - 2004; 1999 - 2001

Product Specialist

Installed, diagnosed and tested engine, transmission, suspension, brake

system performance products, exterior aerodynamics and interior styling

products.

. Designed, installed and diagnosed 12-volt mobile audio and video

equipment, producing 3,120 average vehicles per year.

Education

- B. S. Degree in Sports Management; Continuing Coursework, Slippery Rock

University, PA

- Motorsports Management Certificate; Sports Management Worldwide (Online),

Portland, OR

- Associate of Occupational Studies Degree; Wyoming Technical Institute,

Laramie, WY

- Electro-Mechanical (Mechatronics) Eng. Tech. Harrisburg College,

Harrisburg, PA

- Automotive Certificate; Cumberland-Perry Vocational Technical School,

Mechanicsburg, PA

Professional Development

- GETRAG Transmissions Training; Dual Clutch Transmission, Sequential

Manual Gearbox, Manual Transmission, GETRAG Precision Gear Company

- Level 1 Master Technician; BMW and MINI, BMW Group University Technical

Training, Woodcliff Lake, NJ

- Certificates of Achievement, Competent Communicator, Competent

Leadership, Toastmasters International BMW Club President, VP Education

- Certificates of Achievement; Bertil Roos 5 Day Road Race Licensing

School, 2 Day Rookie Camp, Computer Coaching, Rookie Runoffs

- Certificate of Achievement; Dirt Fish 3 Day Rally School

- Full Competition Race License; Sports Car Club of America

- Motorcycle License

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