James Dunkling

**** ******** **. ******, **. ****7 615-***-**** acol7u@r.postjobfree.com

I am an energetic professional, assertive leader, and self motivated individual with strong problem solving

and team building skills, adept at coordinating and implementing multi faceted operational procedures in

both start up and established operations to their fullest potential. I am a manager with a sound professional

attitude, strong work ethic, and pride in personal performance, as well as, team performance.

Business Development Manager

Dedicated and technically skilled business professional with a versatile administrative support skill set developed

through experience as a Branch Manager, VP Sales Executive, Customer Service Rep., Business Development

Manager, Recruiter, Carrier and Customer Scheduling Rep., SCM,CRM, SRM,SME,LSSGB.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to

increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Excel, Word, PowerPoint, Outlook, AS400, Microsoft Visio, Smart Draw

and other software applications.

Key Skills

Branch Management Report & Document Preparation Sales and Marketing

Teambuilding & Supervision Spreadsheet & Database Creation LSS Process Improvement

Staff Development & Training Auditor Control Analysis

Policies & Procedures Manuals RFQ / RFP Preparation Logistics Management

Experience

Amazon Fulfillment Center (Murfreesboro, TN) 2013 to Present

ICQA Associate/Ambassador Simple bin count, problem solve, bin stow etiquette audits, cycle count,

amnesty, safety audit, environmental audits, VRC. On boarded (300+) associates through peak season,

facilitating safety school and training for simple bin count process. Trained full time amazon associates in

Amnesty process, date lot, cycle count and all ICQA process’s. I have performed safety audits as well as

quality audits to ensure inventory accuracy for data lot items. Gimba walk presentation’s to senior

management. Presented new idea/process for cart tracking program. Introduced new tracking program,

program was accepted and implemented. Creating a 98% success rate, in helping to maintain ICQA

department’s 5S quality standards. Work closely with operations management on a daily basis to ensure

department goals are being met and exceeded.

Pick Associate Problem solved, replenished totes, presented at Gimba walk and other presentations to senior

management. Performed tote audits as well as all pick processes such as customer orders, transship, and hot

picks, default pick. Led stand up exercises to promote associate safety.

SMX Staffing Associate 2012 to 2013

ICQA and Pick departments

Converted to full time employee by Amazon in April 2013

TheSixSigmaWay (Dallas, TX.) 2011 to 2012

Business Development Manager

Through Key Account Management, identify core customer business strategies and objectives for key

process improvement projects. Lead root cause analysis and solution management projects, to ensure

optimal process excellence to exceed shareholder and customer goals.

Contact prospective customers to offer our services and to help them develop solutions that are in the best

interest of their company, while cultivating mutually constructive business relationships with industry

professionals and associations.

Generate leads through cold calling, marketing and in person visits. I maintain a constant network of

industry and market related decision makers for both national and international companies

Project Leader under the direction of a Lean Six Sigma Master Black Belt

Help interested Lean Six Sigma candidates understand the basic course agenda and curriculum in relation

to their specific corporate and professional goals

Develop new business through discount and value added service offerings. I effectively communicate

across all levels of management, from senior management to associate. I have a positive and effective

presentation skill set, related to each level of subject matter and core objectives.

Successfully help clients take their business to the next level in their respective industries, through

innovative and outside the box results driven ideas and options.

Red Arrow Logistics (Franklin, TN) 2010 to 2011

Branch Operations Manager

Served as Branch Manager in new branch office, handling office equipment setup, employee interviews, hiring and

employee training, sales, and customer service. Planned, coordinated and dispatched trucks for various off site

vendor locations. Managed carrier procurement, P&L reporting, budget reports, while functioning as primary

liaison to customers and ensuring a consistently positive customer experience.

Results:

• Key account management. Traffic Coordinator for new and existing inbound and outbound logistics

shipments. Pick up and delivery scheduling for new and existing customers.

• Established and negotiated customer contracts and secured new carriers. Forecast and monitor department

budget, including tracking all aspects of revenue and expenses.

• Coordinate and track freight movement and rate quotes between customer, carrier, and consignee. Manage

RFP information. Maintain DOT qualification / safety performance files for drivers.

• Decreased office expenditures 15%, by implementing needed controls on stock/supplies and standardizing

ordering procedures.

• Directed corporate business strategies in collaboration with CEO and COO, to insure customer satisfaction

and corporate goals where met and exceeded.

• Directed market analysis of current industry rates, carrier availability, regional and national routing

options, and overall customer satisfaction.

• Facilitated sales and service activities across numerous internal entities while acting as the primary source

of contact with customer base to ensure customer satisfaction and retention.

Clients base was built by use of SalesForce.com computer program, in person meetings and presentations

•

to new and existing customers, including but not limited too verbal and hard copy marketing.

Paschal Truck Lines (Franklin, Tn.) 2008 to 2010

Recruiter/Sales/Dispatcher

My job duties owner operator recruiter and business to business sales executive were as listed. I was

responsible for marketing and recruiting owner operators to sign lease agreement as independent contractor for

company. I also was primary contact for Key accounts and sales, customer service, billing, RFP, RFQ’s, response

and submission, dispatch and load planning for fleet of 250 owner operators. That included but not limited to

directing all carriers’ on time pick ups and deliveries.

Results:

• Won Top Recruiter 9 months in a row. Recruited 378 new owner operators and increased morale and

recruiting numbers for the whole recruiting team, to insure team’s monthly goals were being met.

• Trained new and existing recruiters on recruiting process and techniques.

• Created new business development strategy, resulting in job creation and preventing layoffs within the

recruiting department and company.

• Developed a new customer base of 265+ clients and was awarded VP sales status.

• Increased company revenue by $200,000.00 in 10 month period, through new business sales.

Metro Government (Nashville, Tn.) 2002 to 2007

Equipment Operator 3

My job requirements for Metro Government Recycling Program new recycling program were as follows.

Responsibility included but not limited to the following. Tested and reviewed new recycling trucks and equipment.

Developed recycling equipment safety and operating procedure for recycling dept. Trained all supervisors and new

hire employees on operations and procedures.

Results:

• Successfully trained 5 supervisors on operation of new equipment, and 6 new hire’s to become equipment

operators.

• Successfully cross trained employees from sanitation dept. on equipment operation and safety. Total

employees 15.

• Successfully trained 20+ employees on knuckle boom operation and safety. Increased pick up time process

for collection of yard waste and total yard waste tonnage to 320 tons per collection cycle.

• Contributed to reduced recyclable material going to landfill by 30% in first year.

• Visited area schools and gave live demonstration of recycling equipment, importance of recycling and

questions and answers to students/teachers.

• Interviewed by local news media about recycling program and promoted community recycling awareness.

OTR Special Delivery Trucking Company (Local, Regional and OTR Truck Driver), 1995 to 2002

Class (A) Welder/Fitter Simone Fabricators (Above ground mining conveyer belt Fabrication and

equipment), 1984 to 1995

Class (A) Welder/Fitter Bristol Steel (Bridge Fabrication for US Army Corps of Engineers), 1978 to

1984

Education

Tennessee Dept. of Education GED 2004

Middle Tennessee State University Supervision and Management 2006

Transportation Intermediaries Association Certified Transportation Broker 2011

Six Sigma Way Certified Lean Six Sigma Green 2011

Belt

Contact this candidate