Professional with **+ years experience in human resources, office

management and customer service. Seeking a challenging career that

utilizes my skills, and provides an opportunity to be part of a

team that contributes towards the development of the organization;

thereby providing job satisfaction and professional advancement.

PROFESSIONAL EXPERIENCE

2014 - 2015 Valley National Bank

Customer Service Representative II

Greet clients and handle their transactions; cashing checks,

accepting deposits and loan payments, and processing withdrawals

Assist co-workers on finding shortages and overages at closing;

proof vault and branch cash

Address customer issues and concerns in a timely and efficient

manner.

In depth knowledge of examining instruments for endorsements and

verification purposes.

Conducted auditing of all dormant accounts and solicit business

from them.

Cited for excellence in customer service and received honorable

mention in bank quarterly newsletter.

NMLS License holder

2013 - 2014 Investors Bank

Personal Banker & Bank Teller

Process various customer banking transactions and identify

fraudulent activities to prevent losses.

Assist co-workers on finding shortages and overages at closing;

proof vault and branch cash.

Train new employees on banking policies, procedures and products

offered.

Provide financial and credit services to customers, including

consumer checking / savings accounts, merchant services and home

equity and personal loans.

Manage customer portfolios, service relationships and cross sell

financial products to acquire commercial and personal accounts.

Address customer issues and concerns in a timely and efficient

manner.

Coordinate with team to maximize sales and customer satisfaction.

Awarded for excellence in interpersonal communications, teamwork,

customer service, flexibility and reliability.

NMLS License holder

2011 - 2013 Douglas Elliman Property Management

Worldwide Plaza Concierge / SEIU Local 32 BJ Shop

Steward

Managed Concierge operations including: checking-in visitors,

ensuring security and safety of employees and tenants, managed the

delivery of packages and preparation of timecards.

Served as the Shop Steward which included explanation of union

contract, processing union benefit requests and all associated

union duties.

2007 - 2011 Tantra Marketing and Management

Marketing Specialist / Event Promotions

Managed events at several high-end nightlife venues including: The

Empire Hotel, The Dream Hotel, The Gansevoort Hotel and Lotus.

Interacted with marketing team members, Venue Management,

subcontracted PR agencies as well as the media and resolved any

potential issues to maintain the reputation of venues.

Worked with outside agencies such as local precincts and others to

create and implement events.

Directly managed events, resolved customer issues, maintained

excellent relationships with existing clients and earned a

reputation for exceeding service standard goals

2005 - 2006 Volt Management Corp.

Recruiter / Program Manager / Division Operations

Recruited for 25 Fortune 1000 companies for positions including:

fork lift operator to receptionists, accountants, architects and

engineers.

Supported management in developing and implementing personnel

policies and procedures.

Posted new positions and screened all applicants based on their

qualifications and background, initiated new hire process and

communicated HR and Office policies, procedures and regulations.

Handled understaffing, resolved disputes, administered disciplinary

procedures, employee departures and exit interviews.

EDUCATION

Baruch College (CUNY) - Political Science

SKILLS AND STRENGTHS

Excellent oral and written communication skills

Great attention to detail

Strong interpersonal and analytic skills

Ability to work in a fast paced environment

Microsoft Office (Excel, PowerPoint, Word, Outlook), Windows,

Social Networking Sites: Facebook, LinkedIn

NMLS License (Bank Mortgage License)

REFERENCES TO BE FURNISHED UPON REQUEST

Contact this candidate