Eric McGregor

Quality Assurance Engineer/PMO - Technicolor (CDI)

Danville, IN

acol76@r.postjobfree.com - 812-***-****

• 10 years of experience as a ASQ Certified Lead Internal Auditor (ISO 9001, TL9000, ISO17025)

• Domestic and International (China, France, Mexico) auditing experience

• Domestic and International travel to internal and customer sites

• Quality Management Systems experience including creation, review, and approval of worldwide processes

and procedures for both QA and Product Development

• Experience in Early to Market Methodology (Phases 0-6) for both Quality and Development for Satellite Set

Top Boxes and Cable Modems across several providers

• Quality Management System planning including QA (worldwide) and Development (local) Quality

Improvement Planning, internal audit schedules, and supplier evaluation

• Calibration audits and Corrective Action at both the local and worldwide levels

• Experience in quality methodologies such as: TPS, 8D, 5 Why, PDCA

• Coordination and executive distribution of worldwide KPI information

• Supplier qualification, selection, and evaluation

• Extensive Corrective/Preventive Action evaluation, verification, and closure

• Project Risk analysis and mitigation

• R&D Site Project Management Officer

• SAP and various inventory control system experience

• MS Office proficiency including: MS Project, MS Excel, MS PowerPoint, MS Word, MS Access

WORK EXPERIENCE

Quality Assurance Engineer/PMO

Technicolor (CDI) - Indianapolis, IN - July 2007 to Present

Standards Compliance:

ISO 9001:2008, TL 9000, ISO 17025

Quality Management Systems Coordination, with both Indianapolis and worldwide responsibilities including:

• ISO 9001:2008 Lead Internal Auditor - Conducted audits in U.S, Europe, China

• Management of ISO 9001:2008 Internal Audit Schedule

• Interface with R&D departments across worldwide business units on ISO 9001:2008 calibration activities

• ISO 9001:2008 Corrective Action Report Activities

o Work with owners to define and resolve actions

o Verification of action completion and effectiveness

o Reporting and trend analysis of Corrective Actions Worldwide

• Worldwide coordination for ISO 9001:2008 and TL9000 certification readiness including:

o Planning - Worldwide and site departmental activities

o Preparation - Worldwide and site activity scheduling

o Organization - Worldwide and site resource allocation

o Training – Training materials creation and presentation, training, and templates to be used worldwide

• ISO 9001:2008 and TL9000 process mapping and procedure creation and updates for both QMS and

worldwide departmental activities including

o ETM, Program/Project management, R&D, Operations, and Quality departments

Key Process Indicators:

• Monthly Process Booklet responsibilities:

o Coordination and executive distribution of worldwide KPI information including:

Product Quality Data such as: Failure Rate, On Time Delivery, Supplier Evaluation,

Early to Market Phase/Milestone delivery

o Collection and creation of local Indianapolis KPI’s regarding ISO 9001:2008 Corrective Actions and Problem

Report resolution.

TL9000 required measurements:

• Monthly collection and creation of certification dependent Quest product measurements from all TL9000

certified sites worldwide

• Measurements include:

o Problem Report Fix Response Time (FRT)

o Field Replaceable Unit Returns (FR)

o Software Fix Quality Measurements (SFQ)

ClearQuest - System development and tracking:

• Project Leader for Worldwide Quality Issues Ticket system including:

o Requirements Identification

o System Testing

o Training Materials

o Worldwide System Training

• Design and Development of worldwide problem tracking systems including:

o Corrective Action System

o Preventive Action System

o Management Review Actions

o Customer Satisfaction Actions

• ClearQuest Design and Development activities include:

o Initial Requirement collection from Quality worldwide

o Requirements management and traceability

o System Design

o System Development

o System Testing

o System Documentation

o Training Materials development

o Worldwide user training

o Pilot system modification based on lessons learned

o Management and departmental query identification and creation

o Reporting and trend analysis

Docsis Cable/Voice Modem Testing:

Testing Responsibilities:

Customer facing issue resolution

• Identification, documentation, and resolution of defects through internal and external customer defect tracking

systems

• Assisting external customer (on-site) to work through issues and defects while coordinating with internal staff

throughout issue/defect resolution

• Customer Requirement verification through review and testing

Testing Methodology:

• Secure Network Firmware Download

• Performance Testing

• Unit Testing

• Sanity Testing

• Regression Testing

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