HEATHER L BROADSWORD

**** **** **** ****

Litchfield, OH 44253

330-***-****

acol6j@r.postjobfree.com

OBJECTIVE: To obtain a position that provides career growth and stability

QUALIFICATIONS:

.Key Account Management .New Market Development

.Account/Customer Retention .Team Building Leadership/Monthly Staff

Reviews

.Training .Sales

.Office Management .Accounts Payable / Receivable

.Staff Scheduling .Payroll / ADP Portal

PROFESSIONAL EXPERIENCE:

Corporate Settlement Solutions

April 2011 - February 2015

Valuation Services Supervisor

Direct supervision of the coordinator staff (6 coordinators) to ensure

department coverage, policies and procedures are adhered to, and serving as

subject matter expert in department product procedures, training, fielding

questions and assisting others, while providing support to the Valuation

Manager.

Mortgage Information Services, Inc.

October 2009 - February 2011

Appraiser Coordinator

Assigning appraisal orders, following orders through to completion, and

providing timely communication to all concerned parties to meet or exceed

established turn time and service level agreements. Additionally, helped

recruit new appraisal partners for inclusion to panel.

Homesite Home Insurance

June 2008 - May 2009

Customer Service Representative

Answer incoming calls regarding coverage, payment processing, amendments

Acxiom

September 2006 - June 2008

Customer Fulfillment Specialist

Responsible for processing customer orders and insure orders are complete

and accurate before being shipped. This involves in-depth attention to

detail at every step of the quality assurance process. Duties include:

.Prepare and execute orders according to product and customer requirements.

.Ensure orders are complete and accurate, before shipment.

.Research and resolve any process issues according to customer

specifications .Complete final validation of all aspects of an order before

shipment.

.Verify previous employment and education on the customer's applicant.

.Research applicant information using internet resources.

.Assist in other areas as needed.

EDUCATION:

Graduated from GlenOak High School

Stark State College

Canton City Schools Practical Nursing Program

Licensed by State of Ohio - Property and Casualty Insurance to 12/31/2006

COMPUTER SKILLS:

Microsoft Access - Microsoft Excel- Microsoft Outlook

Microsoft Word - EBay - Turbo Lister - Paypal

QuickBooks Certified in Invoicing / Receivables

*References available upon request

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