*

LIRIO B. ANGELES

E : acol4p@r.postjobfree.com

mail

Mobil : +971 056-*******

e

UAE – Abu Dhabi

2

Career

summary : Over 9 years Experience in Administration and customer services.

I aim to work with progressive organization in key position to assist management to

&

implement work strategies; achieving organizational goals add a value to my

Objective workplace and my team.

s

Academic : Bachelor Degree of Secondary Education - Major in Chemistry – 2004

Nueva Ecija University of Science & Technology Cabanatuan City, Philippines

Backgrou

nd

Certificat : 2003

•

How to be Teacher/ Trainer

2004

•

es and Presentation and negotiation basics

2007

•

Training ICDL ALKHAWARIZMY- ABU DHABI- UAE

Sales Techniques and Customer satisfaction – YAS 2008

•

Perfumes 2008

• Effective Customer Services - YAS Perfumes 2008

• Communication Skill - YAS Perfumes 2008

• Effective leadership - YAS Perfumes 2009 / 2010

• Solving problem and customers’ satisfaction - YAS 2013

Perfumes 2014

• Presentation Skills - AADC

• How to deal with Angry customer / Patient - AADC

Software : Ms Office” word-excel-access-power points- outlook”

Soft dent kodak “Dental Software”

and

R4 kodak “Dental Software”

Computer

Oasys “Dental Software

Analytical thinking & Strategic planning : ability to understand

the organizations’ culture, market strengths and weaknesses as

compared to competitors,identify the accurate information needed

to clarify a situations, seeks the perspective of everyone and

knowledgeable involved in a situation,build scenarios and identify

two or more alternatives,carefully weighs the priority of things to be

done.

Team work & Motivation: Always act as team player, identifies

morale problems, gives talks or presentations that energize Staff,

encourages individuals and groups to set and achieve their own goals

consistent with the business goals, building collaborative

Core relationships and promotes cooperation with other work units by

Competencies adopting client orientation methodology.

Leadership and management: Ensures that employees

understand how their work relates to the organization' mission,

demonstrate skill and support others' ideas and proposals, reinforces

team members for their contributions, provides assistance to others

when they need it, assists people to learn, to work together as a

team, effectively handle several problems or tasks at once, feels

and see the merits of perspectives, ability to achieve effectively

under pressure.

3

Communication: communicate effectively with all level of

employees,managers and board and exchange feedback, shares

ideas and information with others, listens attentively to people's

ideas and concerns, makes others feel comfortable by responding to

what they say, focus on corporate behavior and company ethics .

Employment History :

Receptionist and Insurance July 2010- present

Administrator UAE – Abu Dhabi

Advanced American Dental

Center

AADC is the largest and most prestigious dental clinic in UAE with five branches,

more than 120 employees with the highest technology and qualified doctors and

staff in Gulf.

• Acted as communication link for the patients that are visiting the dental clinic.

• Assisted the patients in providing information about the clinic timings and

making appointments with the dentist and the hygienist.

• Performed as first points of contact for the clients and patients who are visiting

the clinic for treatments.

• Greeted the patients and received them in a positive manner.

• Interacted with the clients and patients in a very friendly manner.

Key

• Received calls on behalf of the dentists.

Responsibili

• Sorted customer queries and confusions through call and emails.

ties

• Perform administrative duties whenever required.

• Documented customer records in the databases as long with the payment

received and the treatments conducted.

• Scheduling appointments, verifying insurances, filing insurance claims, medical

billings, creating new files, pulling files, documenting files, copying documents

and faxing.

• Running end-of-day and end-of-month reports and doing daily deposits.

• Responsible for British Embassy and British counsels Insurance and U.S. Military

employee SOS Tricare Insurance

Branch Supervisor – Emirates Jan 2008 – July 2010

Palace Hotel UAE – Abu Dhabi

YAS the Royal Name of Perfumes

Key YAS the Royal Name of Perfumes is leading Cosmetics Retail LLC, their prestigious

business in UAE, KSA, Oman and Bahrain – almost 40 branches in ME.

Responsibili

www.yasperfumes.com

ties

• Responsible for branch target achievement and contribute the company goals

and enhancing company image.

• Support and build excellent relationship with hotel management and our

company.

• Prepare weekly & monthly studies and statistics about the market trend, items

improvement, more moving items & slow moving items, Prepare and maintain

monthly customer Data base.

• Conduct all the administration work in the branch such as maintenance,

security, electricity-fax-scanner-computer-printer-visa machine-shop key –

opening and closing time, cleaning and display and billing and mange the petty

cash.

• Train the new staff and teach product knowledge, customer services and sales

techniques.

• Preparing weekly requisition orders based on actual branch needs and directs it

4

to sales manager.

• Insure staff observance in general appearance and uniform and implement the

company P&P.

• Responsible to teach, train and orient the new staff for rules & management

instructions regarding the internal company policies and procedures.

• Prepare monthly attendance sheet and all related documents and forward to Hr

department.

• Spot on slow moving items and improve the sales for these items.

• Monitor and conducts manual and system invoices using scanner exclusively for

system access.

• Periodical inventory “daily-weekly-monthly-and quarterly”

• Highly and presentable dealing with the customer and enhance our customer

loyalty.

• Suggest selection that meet customer’s needs and emphasize on selling points

of article such as quality.

• Recommend and advice of other available products up sell.

• Ensure that products on display, tidy, clean and attractive to the customer.

• Solve and problem with customer to get the maximum satisfaction with the

company products and services.

Receptionist and CRO

Al Diar Capital Hotel Dec 2006 – Jan 2008

Abu Dhabi – UAE

Al Diar Capital Hotel,managed for & on behalf of Abu Dhabi National Hotels considered

as the most charming 3*** hotel in Abu Dhabi

• Welcome the quest with greeting and professional fresh smile.

• Guide and advice the customers regarding their needs and the hotel facilities.

Ke • Answering telephone calls, providing information, taking relaying messages,

y diverting calls to concerned personnel.

Responsib • Deal with customers complain and solve any related problem to my section and

help other sections in solving problems.

ilities

• Focus in the customer satisfaction and loyalty.

•

Quality Control

Administrator April 2005 – Nov 2005

Shinei Metchatronics Philippines

Phillipines Inc.

Sister company of SAMSUNG Group and one of the leading company in Japan and

Philippines in electronic

• Asses the usefulness of pre-developed application packages and adapt to a user

environment Develop, documents and revise system design procedures, test

Ke procedure, and quality standards.

y • Recommend new equipment or soft ware packages.

Responsib • Specify in input accessed, and put accessed plan the distribution and use of the

ilities result by the system.

• Confirm the management agreement for system standards

5

Teacher

Bongabon National High Nov 2004 – Mar 2005

school Philippines

Bongabon national high school is professional and high quality education provider in

Philippines serve more than 50years.

• Prepare lesson plan, materials for demonstration, tutorial and assist children

individually.

• Reinforce learning by students.

Key

• Supervise them inside classrooms, school yards or outside education trip.

Responsib • Distribute teaching materials, such as, text book, paper works, homework and

ilities activities

• Grade the individual activities, homework, and test and compute all the results

and record of all activities.

• Prepare the summary of grades for each grading and the final remarks for closing

year.

Languages Tagalog : Mother Tongue

English : Fluent

Arabic : Fair

Spanish : Fair

Date of Birth Personal Data 16, 1980

November

Nationality Filipino

Marital Statues Married

Visa Statues Employment

Salary and Benefits : TBD

Can Join within 30 days

Contact this candidate