OBJECTIVE To pursue a career in a position that will capitalize on my

Account Management, Operations Management, Production

Management, Customer Service, IT Liaison and Training/

Development experience.

SUMMARY OF QUALIFICATIONS

Background: Over 18 years Customer Service experience, including 12 years

as Account Manager, 7 years Information Liaison

Coordinator, over 4 years Operations Manager, 4 years

Production Manager, and 13 plus years of training

experience.

Areas of

Expertise:

Professional Excellent project management skills which ensures

compliance with strict timeframes and

Strengths: budget allocations.

Exceptional Leadership skills. Detail and goal-oriented a self-

motivated team leader.

Proven ability to develop and facilitate policies, procedures,

incentives, and processes to

improve morale and foster a proactive response to critical

issues.

Strong communication skills with the ability to reach an

audience of diverse learning levels.

Effective interpersonal skills; easily relate to employees at

all levels.

Computer Skills: MS Great Plains, MAS 90, Warehouse Management

Systems (ASC & MAS 90), AS400, SaleSpad,

Microsoft CRM, Microsoft Office Suites, QuickBooks 2010/2011

Languages: Bilingual Spanish

EMPLOYMENT:

AM CONSERVATION GROUP - Fort Worth, TX - Production Manager 2013

to Present

(AM Conservation Group purchased the Utility market from Niagara

Conservation Corp)

NIAGARA CONSERVATION CORPORATION - Fort Worth, TX - Production

Manager 2012 to 2013

Responsible for managing process, process improvement, setting

production goals and meeting target dates, reporting about production and

staff, coaching, tracking budget expenses, production planning, staff

planning, dealing with complexities of product production as it related

to program needs. Purchasing aspect of duties: verified, prepared, and

forwarded purchase orders; verifies receipt of items; authorized payment.

Managed vendors / suppliers relationships. Ensured we were compliant

with company policies while producing a quality product and exceeding

productivity goals.

GROOVYSTUFF, INC. - Dallas, TX - Operations Manager 2007 to 2011

Oversee and support all facets of operation for a wholesale

distributor of imported furniture. Work extensively with business

owners, designers, sales professionals and buyers. Manage warehouse

operations, inventory, receiving of imported goods and returns. Process

purchase orders, qualify prospects and set-up new accounts. Plan,

coordinate, and track shipping and receiving, ensuring achievement of

critical deadlines. Follow up with existing customers for satisfaction

feedback. Introduce new products, upgrade orders, and resolve problems.

Re-establish communications with representatives of dormant accounts to

increase revenues. Manage accounts receivable and collections.

Negotiate payment plans for past due accounts. Assemble and distribute

press releases and catalogs. Human Resources duties - recruit,

interview, and hire new employees. Plan, coordinate, set-up, travel and

work tradeshows. Manage vendor relationships.

HARTE HANKS / SALES SUPPORT SERVICES - Fort Worth, TX 1995 to 1997

Account Manager 1998 to 2007, IT Liaison 2001 to 2007, Project

Coordinator 1997 to 1998, and Bilingual Customer Service Representative

1995 to 1997

Liaison between customer and IT department concerning the design,

development, installation, training and testing for quality assurance.

Performed testing of applications of web portals for various clients.

Supported major accounts with all facets of account management from

initial contract through completion. Designed, implemented, and managed

strategic timeframes and strict expense budgets. Developed high-impact

training programs and manuals designed to meet customer/project

requirements. Met with senior and executive management to expand business

relations. Assessed goals and initiated procedures for achieving

objectives. Created work orders and planned processes. Sourced internal

and external vendors. Developed bids, proposals, and value-added

presentations for approval. Negotiated contracts, scheduled/led

meetings, nurtured strong client relations, and worked tradeshows.

Position required the ability to interact effectively with IT,

Warehousing, Data Entry, Mail Room, and Customer Service to achieve

project goals.

. Developed and facilitated processes for a national promotion

that generated $5.75 million.

. Managed a Merchandising Retail Catalog that generated over $5.6

million annually for 22 vendors.

. Managed a Gift Certificate Credit Card campaign that generated

over $2.3 million annually.

. Trained Customer Service Representatives on web portal dealer

communication system and various applications used by auto HQ, Region,

and its 400 auto and motorcycle dealerships. Provided program,

general, technical training and support to CSR's and end users.

Received inventories and processed internal and retail orders.

Compiled billing information, reconciled bank statements, and batched

credit cards. Established accounts payable, developed ordering

procedures, and audited billing files. Trained CSR's, created

order forms, established billing system, resolved credit issues, and

worked with headquarters to determine liability.

EDUCATION Tarrant County College

Associate Degree in Marketing

Associate Degree in Management

Associate Degree in Business

Certificate Accounting

Needs Assessment, Process Planning/Improvement, Budgeting/Forecasting,

Contract Administration, Vendor Sourcing/Relations, Bids & Proposals,

Work Flow Distribution, Staffing Projections, Training/Certification

Development,

Production Scheduling, Troubleshooting/Problem Solving

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