TAJINDER SINGH, PMP

E-mail: acol39@r.postjobfree.com

ca.linkedin.com/in/tajndr

Cell: 647-***-****

PMP certified Project Manager with ten years experience in project

management, delivery management, account management, process consulting,

business development and managing multi-cultural and multi-location

technical and business teams. Good team player with international exposure,

having worked in the US, UK, Canada and India, successfully delivering

projects within time, scope and budget under Global Delivery Model.

KEY SKILLS & ACHIEVEMENTS

. Good understanding of Project Management Life Cycle and Software

Development Life Cycle

. End-to-end management of projects from initiation to closure

. Adept at project scope definition, cost-benefits analysis, writing

business cases, project charter and business requirements

. Adept at integrating multiple stakeholders to ensure successful

execution of project through all stages of SDLC including

requirements, design, build, testing, deployment and post

implementation verifications and support

. Successfully managed project estimates, budgets, forecasts, risks,

issues and communication for small, medium and large projects

. Adept at status reporting and steering committee meetings

. Good exposure to vendor management, sourcing, selection and contract

negotiations

. Good planning, prioritizing, organizing and execution skills

. Excellent delivery, resource and diversity management skills in onsite-

offshore delivery model

. Good exposure to training and development of project and business user

teams

. Expert at using MS Project, MS Office Suite (Word, Excel, PowerPoint),

Visio, SharePoint, Outlook, Lotus Notes, HP QC/ ALM

. Good knowledge of Databases, SQL, Business Analysis, Quality

Assurance, Change Management, Release Management, Data Migration, JCLs

and jobs scheduling concepts

CAREER SUMMARY

Tata Consultancy Services - July 1999 - Dec 2014

KEY PROJECTS

Project: RBSS QA (Dec 2013 - Nov 2014)

Role: Project Manager Client: CIBC (Toronto, Canada)

Achievements:

. Successful testing of multiple applications in Remote Banking and

Shared Services area

. Coordinated the efforts of TCS onsite team and offshore teams and

integrated with various application teams to ensure successful testing

of applications.

. Ensured timely delivery of estimates, test plans, testing schedules

and test execution reports for multiple projects

. Successfully managed risks, issues, action items and project

communication including regular status reporting to all stakeholders

and senior management

. Efficiently planned, assigned and trained resources at onsite and

offshore based on project needs

. Introduced monthly tracking of key metrics to improve productivity of

testing efforts

Project: DataStage (ETL) jobs migration from DS 8.1 to DS 8.5 (Jun 2013 -

Oct 2013)

Role: Project Manager Client: Royal Bank of Canada (Toronto, Canada)

Achievements:

. Successfully migrated more than a hundred DataStage 8.1 jobs in

Windows environment to DataStage 8.5 in Linux environment along with

the associated JCLs

. Successfully executed all project phases including requirements

definition, analysis and updates to jobs, Unit testing, Integration

testing with upstream/ downstream applications, UAT and implementation

of the jobs in the new environment

. Effective coordination of onsite and offshore resources, groups like

DataStage Admin, Jobs Scheduling, Change Management, QA and other

stakeholders

. Managed project schedule in MS Project, project risks, issues,

communication, Activity Records for Change Management, production

implementation and Post-Implementation Verification

Project: Migration of Securities Pricing application from MS Access (Dec

2012 - May 2013)

Role: Project Manager Client: Royal Bank of Canada (Toronto, Canada)

Achievements:

. Definition of project charter, scope and requirements with the

objective of migrating business logic from MS Access databases to bank

standard MS .Net and SQL Server platform.

. Development of a prototype to help with scope definition and

estimation

Project: Total Cost of Ownership (TCO) (Jan 2011 - Nov 2012)

Role: Project Manager Client: Royal Bank of Canada (Toronto, Canada)

Achievements:

. Successfully developed and deployed a web-based application using MS

.Net and SQL Server for T&O Finance to streamline the monthly

chargeout process for all IT costs for the bank. The application

aggregates all IT costs, computes capitalization and depreciation and

distributes the net cost to the destination transits using defined

business rules and cost allocation model.

. End-to-end execution of design, development, QA (Functional testing,

Performance/ Volume testing, Integration testing), User Acceptance

Testing and production deployment of the solution using RBC's PMF

framework

. Successfully worked with a team of onsite and offshore resources

during implementation of the solution and de-commissioning of the

existing MS Access computing environment

. Effectively coordinated/ integrated with other stakeholders like MIS,

SAP, GTO Reporting, SQL Server Consolidation, Technology Integration

and senior management

. Effectively managed project risks, issues, scope, schedule, cost,

quality and compliance

Project: Mobile Devices Testing and Market Launch (July 2009 - Dec 2010)

Role: Project Manager Client: Ericsson Limited (Reading, UK)

Achievements:

. Successfully executed deployment and testing of customer self serve

portal on each mobile device prior to the device's launch in the

market

. Worked closely with business (telecom operator) and device

manufacturers for effective integration of device test scope and plan

into business roadmap plan

. Coordinated with development, testing and deployment teams for their

effort and schedule estimates

. Presented the project plan to business for approval of scope, budget

and delivery timeline

. Successfully managed project's budget, forecasts, communication,

risks, scope, schedule, cost and compliance

. Effectively coordinating with onsite and offshore teams, handset

manufacturers and business for successful execution of the project

Project: Customer Service Reps Portal (Oct 2007 - June 2009)

Role: Project Manager Client: American Express (Amex) (Phoenix, USA)

Achievements:

. Developed a web-based application to be used by Customer Service

Representatives servicing incoming calls from card administrators of

Amex's corporate clients. This replaced the mainframe screens with

more interactive and user friendly browser-based interface thereby

reducing the time to service each incoming call and increasing

customer satisfaction.

. Effectively worked with multiple stakeholders including business and

technology groups, quality & compliance groups, multiple vendors and

teams spread across US, Canada and India.

. Worked with business in preparing the business case and project

charter for the project

. Conducted requirements analysis sessions with business partners and

other stakeholders for finalizing project requirements

. Managed project budget, forecasts, risks, issues and weekly status

reporting in Amex EPIC tool

. Effective vendor management (IBM) via the Request For Service (RFS)

process

. Managed project communication using weekly status reports highlighting

project risks and issues, and performance on scope, schedule and cost

. Used SharePoint document repository for managing project documents and

approvals

Project: Operational Readiness Review (ORR) (May 2006 - Sep 2007)

Role: Project Manager Client: Ameriprise Financial (Minneapolis,

USA)

Achievements:

. Successfully led the ORR initiative - an organization-wide initiative

undertaken to streamline the transition of IT projects from

Development teams to the Production Support organization.

. Ensured the projects complied with Production Support requirements

from the perspective of Incident Management, Change Management,

Service Level Management, Disaster Recovery, Application Monitoring

and Configuration Management

. Worked with projects to help them close the compliance gaps

. Weekly status reporting to Development and Production Support

Directors

Project: Retirement Services & Brokerage Project Management Office (Sep

2004 - Apr 2006)

Role: Project Coordinator Client: Ameriprise Financial

(Minneapolis, USA)

Achievements:

. Provided effective support to various projects in Retirement Services

and Brokerage portfolios

. Set up resources on Team Work Bench (TWB) and project plans on Project

Work Bench (PWB)

. Portfolio monitoring using Enterprise Portfolio Information & Control

(EPIC) tool

. Reporting to management on Budget vs Actuals, Burn Rates and other

portfolio reports

. Imparted training on TWB, PWB and EPIC to new project managers

Project: Tourism Development Master Plan (May 2002 - Aug 2004)

Role: Business Analyst Client: Tourism Department, Government of

India

Achievements:

. Organized workshops with stakeholders like government departments,

tourists, tour operators, hotels, social and non-government

organizations for requirements collection and analysis to understand

the demand-supply scenario of tourism related services in the

Himalayan states

. Site analysis for designing and development of tourism services

. Documenting and presenting tourism development master plan to the

client

Business Development Manager (Jul 1999 - Aug 2004)

. Creation of leads

. Responding to Requests for Information/ Quotations

. Preparing technical and financial proposals in response to RFPs

. Presenting proposals to prospects/ clients

. Participating in contract negotiations with clients

Worked with Ballarpur Industries Limited, India (Jul 1995 - May 1997)

Role: Executive, Mechanical Maintenance

Achievements:

. Managed mechanical maintenance of paper manufacturing machines and

equipment

. Effective corrective and preventive maintenance and production

planning

CERTIFICATION

. Project Management Professional (PMP) from PMI (PMP #1374330) since Dec

2010

EDUCATION

. Post Graduate Diploma in Business Administration (PGDBA), 1999

. Bachelor of Engineering (B.E.) in Mechanical Engineering, 1995

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