Sam Commisa

214-***-****

acol2d@r.postjobfree.com

www.linkedin.com/pub/sam-commisa/12/400/769

PROFESSIONAL SUMMARY

A focused, proactive, accountable and energetic executive who leads by

example. Bringing valuable, accurate and decisive, VP / Director level

domestic and international experience in leading and managing field

operations, customer service, business development, and program and project

management. Industry experience includes technology, banking, financial,

and telecommunications. Extensive experience nurturing existing business

relationships while driving new sales and service opportunities. Strong

leadership, change agent and turn-around executive directly impacting

positive financials, KPI's, process improvements and customer satisfaction.

Hands-on executive that has developed, directed and administered

intellectual property programs, operations, installation, engineering,

training and safety, while adhering to the highest corporate ethics and

standards. Disciplined leader that monitors, mentors, coaches, motivates,

empowers employees to reach greater heights / results, and challenge the

status quo.

PROFESSIONAL EXPERIENCE

De La Rue North America, Irving, Texas (2012 - 2015)

Americas Service Director and President, De La Rue Canada, Inc.

. Responsible and accountable for on-time professional service delivery

of De La Rue cash processing and identity security managed services,

and the profitability of that service, for Banking, Financial, Casino

and Governmental entities within the Americas (Western Hemisphere)

region. Improved average site profitability levels to 35 - 45%.

. Direct lines of service management reporting include Cash Processing

and Identity Security Lines of Business for the USA, Canada, Mexico /

LATAM and South America, utilizing internal resource base and

additional resourced infrastructure partners across the regions.

Improved ontime SLA performance by 20%.

. Responsible for building new and sustaining existing internal and

external relationships with sales, customers and strategic partners

within the region, in addition to the tactical day-to-day general

management duties and longer term, strategic leadership initiatives.

Improved customer communications by 90%, and implemented reporting /

customer satisfaction KPI's on a monthly basis.

. Have full functional, financial and operational accountability for all

aspects of customer service including; L0-L3 service delivery,

operational and financial performance and reporting, ongoing contract

negotiation / management, SLA management, partner selection /

management and regional quality. Improved Service Quality by 28%.

. President and Director - De La Rue Canada, Inc. - Serve as President

on Board of Directors.

Harris CapRock Communications, Inc, Houston, Texas (2009 - 2011)

Director of Operations

. Responsible for Field Operations, Customer and Internal Training,

Production Engineering, RMA, Metrics and Safety for North America,

Mexico, Europe, Middle East and Africa, in support of the Energy,

Government Services and Maritime Market Verticals.

. Span of Control at seven (7) directs, with indirect headcount of 104.

. Provided overall guidance, and direction, impacting tactical and

strategic management of organizations, strategically coordinated the

product build and test, installation, repair, maintenance and de-

installation cycles for CapRock Services.

. Implemented Global Business Metrics and provided Global direction for

worldwide standardization of Metrics, processes, procedures and

Quality Standards improvements.

. Ensured CapRock services were implemented to a consistently high

quality standard and within customer's timelines and budgetary

expectations.

. Executive authority regarding the implementation and budgeting of

Operations within North America, Mexico, Europe, Middle East and

Africa.

. Implemented Cost Analysis Tool used to determine/identify lowest cost

resource for deployments.

. Developed strong financial awareness/ownership and held directs

responsible and accountable for their own cost center financial

solvency.

Telmar Network Technology, Inc, Plano, Texas (2004 - 2009)

Director of Services

. Responsible for Directing Telmar's Customer 24x7-Technical Assistance

Call Center (NOC), Engineering, Installation/ Field Services, and

Training organizations in support of all customers for Transport,

Access and Switching products, incorporating TDMA/CDMA, WDM, wireline

and wireless technology.

. Span of control at 21, recruited, hired, trained, deployed and managed

organizational resources, and developed, implemented and managed

program and project plans and schedules.

. Responsible for all project bids and quotations, and to identify,

qualify, award and manage 3rd party subcontract resources and outside

organizations.

. Recognized for outstanding contributions within first 60 days of

employment.

. Service Organization generated approximately $900K in revenue within

first five (5) months of being established.

D-TEL Communications, Inc, Tuscaloosa, Alabama (2002 - 2004)

Vice President, Business Development and Sales

. Responsible for strategically developing and selling full turnkey E,F

& I, Test and Turn-up services and systems integration capabilities,

serving the worldwide marketplace.

. Exponentially developed and grew customer base and services provide,

which included IOC, CLEC, RBOC, ILEC, Independent carriers and ISP's

for wireline and wireless technology.

. Developed and positioned company to become a Systems Integrator and

Reseller, developed channel sales program with major manufacturer and

distributor.

ALCATEL USA, Plano, Texas (1984 - 2002)

Senior Director, Program Management (2000 - 2002)

. Responsible for Program Management for National, Emerging and

International Accounts.

. Span of Control at 15 includes Directors, Managers and Program/Project

Managers responsible for ensuring the overall corporate success for

these accounts.

. Accountability for P&L, budgets, cost reductions, revenue forecasting,

demand planning and scheduling, and resource allocation.

. Successfully planned, organized and managed customer bids and

proposals to ensure deliverables met customer expectations.

. Successfully directed cross functional teams across all management

levels to ensure program priorities, key dependencies, and critical

path activities were identified, assigned and worked simultaneously to

achieve the required results.

Senior Director, Project Management and Implementation (1999 - 2000).

. Responsible for Project Management and Implementation for SONET based

Access/Transport, Data and Switching products and services for the

Competitive Local Exchange Carrier (CLEC), Inter-Exchange Carrier

(IXC), Private/Federal, and GTE marketplaces, utilizing TDMA, WDM,

wireline and wireless technologies.

. Span of Control at seven (7) directs, consisting of Senior Managers,

Managers and Project Managers, with regionally based organizational

headcount of approximately 100 direct and 200 indirect subcontract

resources.

. Accountability for P&L, budgets, cost reductions and Revenue

forecasting for all National Accounts.

. Additional responsibility included New Product Engineering, Standards

and Models, Process Improvements, Cost Reductions and Estimating for

all Firm Price Quoting Activities.

Director, Customer Operations (1995 - 1999).

. Responsible for Engineering and Installation for SONET based

Access/Transport products and services for the Regional Bell Operating

Companies (RBOC), Competitive Long Distance (CLDC) and Inter-Exchange

Carrier (IXC) marketplaces.

. Span of Control at 12, consisting of eight (8) Regional Managers and

four (4) Subordinate Managers, with organizational headcount of 114

direct and approximately 300 indirect subcontract resources.

. Accountability for P&L of eight (8) regional offices, with budget in

excess of $25M and revenues which exceeded $50M in 1998.

. Through sound decision making, business planning, process improvements

and resource management, achieved reductions in Net Expenses by 36%,

improvements in revenue generation of 17% and cost reductions of

approximately 20%, year-over-year.

EDUCATION AND TRAINING

Dallas Baptist University, Dallas, Texas University of

Maryland, College Park, Maryland

Applied Business Administration Management

Maryville College, Maryville, Tennessee George Washington

University, Washington, DC

Supervision, Management Professional and

Technical Communications

and Communications

Management Training

National Management Association (NMA) Quality Action Team

Facilitator

Managing for Success Quality

Management Skills (QMS)

Effective Communications Covey

Leadership - Seven Habits of Highly

The Quality Advantage (TQA) Effective People

Total Quality Management (TQM) Operational

Excellence / HPT

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