SHANTE L. JONES-PETERSON

**** ********* ***

Powder Springs, GA 30127

678-***-****

acokzc@r.postjobfree.com

SUMARY AND OBJECTIVE

Experienced, highly skilled and well educated data management analyst and customer service representative, seeks full time

challenging opportunity with a solid organization that provides growth and developmental opportunities. Work experiences

include businesses in the finance, insurance, energy, news, telecommunications, logistics, retail and call center industries.

Highly qualified individual skills and competencies include:

Customer Service Data management

Call Center Experience Supervisory Skills

Payroll Logistics & supply management

Microsoft Office Diversified Office Management, Organizational Skills

and Multitasking

Billing and Credit Management Credit Problem Resolution

PROFESSIONAL EXPERIENCE

Customer Service Professional and Analyst

Convergent/Duke Energy, Atlanta, GA June 2010- present

Provides professional customer services for Duke Energy customer, including problem resolution with billing and credit

issues.

Proofreader

PERSONNEL ONE for the Daily Business Review, Miami, FL November 2009-January 2010

Proofread legal documents for publication. Interim role while husband was temporarily relocated to South Florida

Customer Service & Logistics Representative April 2009 – August 2009

3PD, Atlanta GA

Served as a customer service advocate and analyst to resolve customer issues and problems. Scheduled deliveries and

pickups for stores and home services.

Data Management Analyst April 2007- January 2009

HOME DEPOT CORPORATE, Atlanta, GA

Performed Data Entry services including UA and UCS for data pricing. Proofread contractor purchase orders, retail and cost

changes. Added and removed stores for answer keys. . Created monthly reports to include MRA reports. Also provided

customer service and other office management tasks.

RESUME of SHANTE L. JONES-PETERSON

Page 2

Receptionist April 2006- December 2007

ASSET DIRECT MORTGAGE, Marietta, GA

Performed diversified customer service responsibilities for customers, loan representatives and the company. Assigned

leads to loan representatives. Completed mortgage application reports for representatives. Managed and maintained office

supplies and performed logistics and supply responsibilities.

Administration Sales Representative and Coordinator May 2005-December 2006

GOLD KIT INC., Atlanta, Georgia

Administrative coordinator and related duties for staff of 17 managers, including the coordination and scheduling of

meetings and conferences. Managed and maintained all expense reports and travel arrangements for company management.

Processed and resolved customer inquiries and complaints. Performed all office inventory and supply management

Insurance and Administrative Assistant January 2002-May 2005

WATKINS INSURANCE GROUP, Atlanta, Georgia

Maintained insurance compliances for existing clients. Managed and maintained all payroll deductions with clients.

Prepared and managed spreadsheets to ensure accurate accounting practices. Created written and power point

presentations for prospective and existing clients for the organization to present. Managed all customer services issues to

resolution. Managed inter-office logistics, supplies and telephone switchboard operations. Maintained and managed all

personnel licensure compliance. Provided and maintained the payroll for the company.

Customer Service Representative December 1999- January 2002

SPRINT PCS, Charlotte, North Carolina

Provided customer service to Sprint PCS clients. Handled inquiries and assisted wireless customers with initial set-up of

services. Handled tax exemptions and fraud issues for billing reported by customers and/or business accounts Managed

and maintained customer billing practices

Customer Service Team Leader June 1996-July 1998

ELECTRONIC DATA SYSTEMS, Atlanta, Georgia

Supervised up to 25 customer service representatives. Responsible for monitoring inbound calls and scheduling

Responsible for resolution of escalated inbound calls. Responsible for training new employees at various locations

including remote branches.

EDUCATION

Marietta High School Graduate – Commercial Diploma Marietta, GA

Massey Business College- Computer Systems Major- Atlanta, GA.

Walden University – Completing a Bachelor’s of Science in Business Administration-Finance Minneapolis, MN

Anticipated graduation Fall 2014/Winter 2015

SKILLS/TRAINING

Call Center Customer Service, Proficient in Microsoft Office Suite - Outlook, Word, Excel, Power Point & Access

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