GILBERT L. WEST, JR

**** **** ******

McKEESPORT, PA 15132

acokvl@r.postjobfree.com

412-***-****

Job Title: Customer Care Support/Sales Representative

Start date: 10/29/2012 End date: 01/28/2014

Employer: TRG/IBEX--AT&T

City: Pittsburgh State: PA

Responsibilities: Inbound calls, Billing/Sales/Customer Service. Collecting

payments, Adjusting accounts, Transfer of accounts to new address, Advise and

Offer additional services, upgrade service, Promotion and Sale of Telecom

Services, High Speed Internet Services, WRLS Services, DirecTV Services, Bundling

of services.

Job Title: Customer Service/Customer Retention Representative

Start date: 06/02/2010 End date: 09/13/2011

Employer: PRC/AMERICAN EXPRESS

City: West Mifflin State: PA

Responsibilities: Inbound calls, address customer service inquiries, updating

accounts, substituting products where appropriate, collecting payments and

deposits, updating records, opening new accounts, closing accounts, customer

retention through incentives, escalation of unresolved grievances and referral of

complaint to appropriate department.

Job Title: President/CEO/R&D Director/Inventor/Paralegal

Start date 08/14/2008 End date: To Present date 08/2014

Employer: GLW GLOBAL, INC.

City: Pittsburgh State: PA

Responsibilities: Set up a Nevada Corporation for purposes of R&D of new

products, file all paperwork relative to corporate governance, including tax

returns, annual reports, patent applications, certificate of authority, issuance of

stock, finance all start-up costs with loans via promissory note, drafting of

business plans, establishing bank accounts, liaison with foreign country

manufacturers {i.e., China}, importation of manufactured goods, filing of Customs

documents and Homeland Security documents, webpage design, establish

merchant account, production of video infomercial and promotions.

Job Title: Lead Qualifier/Investment-Grade Insurance

Start date: 03/19/2008 End date: 09/08/2008

Employer: PT MARKETING

City: Pittsburgh State: PA

Responsibilities: Outbound calls, cold call prospective business customers with

annual income of at least $3 million and schedule appointments with insurance

company representative to determine prospect’s financial needs.

Job Title: Telemarketing Representative

Start date: 10/01/2007 End date: 03/19/2008

Employer: DIAL AMERICA

City: Pittsburgh State: PA

Responsibilities: Outbound/Inbound calls. Contact businesses or individuals by

telephone in order to solicit sales for goods or services. Deliver prepared sales

talks, reading from scripts that describe products or services, in order to persuade

potential customers to a product or service.

Education Record

Name of School: BLACKSTONE CAREER INSTITUTE

City: Emmaeus State: PA

Start date: 11/15/2001 End date: 08/20/2003

Degree: Certificate Paralegal Studies # of Credits Earned: 915 Clock Hours

Major: Paralegal Studies/Legal Research

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