Carlos Atienza, MBA

Fort Lauderdale, FL *****

818-***-****

acokuj@r.postjobfree.com

Summary of Qualifications

Executive manager with extensive experience in hospitality industry settings; consistently achieve 5% 8% sales

increase over prior year in food, bar, and merchandise, exceptional customer service ranked 1 st in the company,

bottom line driven exceeding budgetary goals by 10%, and turnaround of underperforming operations by 20% in

profitability.

Esteemed builder and leader of customer focused teams; fostered a shared commitment and enthusiastic approach to

customer service as an essential factor in operating a successful business. Led by example and ensured the

execution of all company operational policies.

Financial Analysis, Management, and Forecasting of Profit and Loss Statements; optimized inventory processes,

managed and leveraged data to improve cost of goods on hand and increase profits margins. Successfully

attained and exceeded budgetary goals.

Core Competencies

Service Management Strategic Marketing Performance Management

Process Improvement Project Planning Supply Chain Logistics

Operation Management Talent Acquisition Risk Management

Professional Experience

US Solar Institute – Oakland Park, FL 7/14 to 10/14

General Manager

Directed, promoted, and coordinated the operations of three business divisions: educational program, solar equipment

sales, and design engineering firm. Solar manufacturer distributor for solar PV modules, racking, charge controllers,

batteries, and inverters. Optimized market share, profitability, and improved efficiency while achieving the mission

statement and goals of USSI.

Generated inside sales of $42,000 from B2C and B2B commerce

Initiated and closed sales of $30,000 for educational program

Coordinated and guided supply chain management

Oversaw logistics for both national and international markets

Delaware North Companies – Fort Lauderdale, FL 11/12 to 7/14

Multi Unit Assistant General Manager

Responsible for the daily operation and management of 40 units at the Fort Lauderdale/Hollywood International Airport

with 550+ unionized associates, operating food and beverage concepts in two terminals with a shared commissary and

warehouse. Concepts ranging from full service to casual dining including branded concepts such as Chili’s Grill & Bar,

Dunkin’ Donuts, Food Network Kitchen, Jamba Juice, Pei Wei, Steak ‘n Shake, Villa Pizza, and several self branded

concepts.

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Resume of Carlos Atienza

Managed 5 General Managers and 24 Assistant Managers

Largest grossing unit in division with over $40 million in annual revenue

Opened and executed 3 new restaurant concepts in 2013

Highest weekly revenue in 20 years of $1.57 million

Finnegan’s – Miami, FL 11/11 to 11/12

Multi Unit Director of Operations

Manage day to day operations of 5 units within Florida and New Orleans while establishing operational consistency,

implementing change management, ensuring the efficiency of human resource processes, and maximizing vendor

relations.

Coordinated and executed a new store opening in 2012

Standardized weekly marketing programs to increase foot traffic

Drafted contractual agreements with event promoters to reduce business exposure

Implemented service standards and best practices

Highwire Entertainment – Walnut, CA 06/09 to 05/10

Chief Executive Officer

Management and promotional consultant catering to businesses in the entertainment and restaurant industry who seek to

optimize profits and expand market share. Develop and coordinate new business strategies through implementation of

social and entertainment events.

Analyzed business models and implemented strategies to increase profitability

Drafted marketing plans and assisted in execution of promotional events

Oversaw operations of promotional events and assured proper staffing

Increased value added perception of guests’ experience

Hooters Los Angeles, CA 02/03 to 06/09

General Manager

Managed a staff of over 80+ and was responsible for recruiting, training, and supervision of FOH and BOH staff.

Introduced and executed training programs that enhanced employee performance and helped build a team environment.

Fostered an environment in which guests enjoyed high levels of customer service and employees were motivated and

recognized for exceeding service standard. Exceeded company goals in sanitation and safety and complied with health

department guidelines.

Second largest sales increase in 22 unit company

Highest customer service shoppers score in our Southern California region

Consistently delivered gross profit over 75% by optimizing cost control processes in food, bar, and merchandise

Corporate training store for assistant managers and menu rollouts

House of Blues Los Angeles, CA 06/02 to 02/03

Director of Restaurant Operations

Executed and directed operational activities for the porch restaurant, concert hall, and foundation room. Actively worked

alongside executive chef to implement the highest standards of food quality and food presentation. Oversaw and directed

over 60 team members and scheduled quarterly meetings to discuss revisions to menu and wine pairings.

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Resume of Carlos Atienza

Coordinated and operated Sunday brunch shows which generates over $15,000 every Sunday

Posted consecutive periods of check average increases over 10%

Managed dining area of restaurant, merchandise outlet, and concert hall with monthly revenues of $200,000

Executed special events and buyouts, generating monthly sales increase of up to $30,000

Education and Training

Master of Sustainable Business Administration, concentration in renewable energy, Marylhurst University, Portland,

OR, 2014

Bachelor of Science in Political Science, University of Illinois at Urbana Champaign, Champaign, IL, 1997

Publication: Collaborated on a book on ‘Total Quality Management’ called “Improving Service Quality in the Global

Economy: Achieving High Performance in the Public and Private Sectors”, published in 2005, ISBN 13: 978

084*******

Skill: Fluency in Spanish.

Training: Dreamweaver, WordPress, Infusionsoft, InFlow, QuickBooks, Jamba Juice certified General Manager, Micros

8700, Microsoft Office Suite, Lotus Notes, Aloha, Open Table, Kronos, Pinnacle, Radiant, and ServSafe Food Handler

Program.

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Resume of Carlos Atienza

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