Kathy Gregory

**** *** ** ** **:

205-***-****

Birmingham, AL, 35215

acokpq@r.postjobfree.com

SUMMARY

Goal-oriented manager with over 15 years in the financial industry in

Customer Service Marketing and Compliance. Strong skills in human

resource, team development and excellent interpersonal skills in

communicating key data to employees. Strengths include solid

communication and problem-solving skills and adapting to change.

Building Employee Morale Strategic planning

Increasing Customer Satisfaction Staff Management and Development

Improving Employee Retention

PROFESSIONAL EXPERIENCE

Wells Fargo & Co, Birmingham, AL August 2010-2015

Loan Administration Manager

. Supervised the default Home Preservation Specialists that were

responsible for processing and reviewing loan documents in order to

assist them in bringing their loan to a current status

. Partnered with various people across lines of business including but

not limited to Foreclosure, Collection, and Customer Service to

enforce credit policy and procedures in an inbound /outbound call

center

. Directed the loan processing and enforcement of compliance within the

Consumer Lending Group to meet company and customer expectations

. Managed and enhance team quality by focusing on improvement

opportunities to increase scores

. Implemented a checklist to be used on every loan prior to submitting

to underwriting partners which decreased team's error rate and allowed

for numbers to be reconciled

RBC Bank, Birmingham, AL 2008-2009

Client Care Manager

. Directed daily operations of the banking center, which included

managing the teller line, ensuring compliance for the sales team and

marketing branch products and services.

. Involved in the hiring process, training new employees scheduling and

overseeing all other HR functions within the banking center

. Increased product awareness by having monthly meetings about different

products and services offered from the bank to increase sales

. Headed up marketing campaigns to increase sales

Woodforest Bank, Birmingham, AL 2007-2008

Retail Banker Manager

. Implemented marketing strategies and promotional events for opening of

new banking center.

. Used marketing techniques to acquire new business accounts and cross-

sell new services to strengthen and maintain customer relationships

. Key in helping to exceed sales goals each month

. Educated team members on products and services

. Responsible for scheduling to ensure adequate coverage during banking

center hours

TECHNICAL SKILLS

Microsoft Word, Excel, Outlook, Mainframe, Avaya, Totalview

EDUCATION / TRAINING

Bachelors of General Studies, Business Administration

Samford University, Birmingham AL

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