LÉA PI LE Telephone: ***-***-

****

EXPERIENCE SUMMARIZED

Highly accomplished professional with over eighteen years of experience and advanced expertise in

prospecting, customer relationship management, sales cycle management, and sales-closing principles.

Results oriented with strong leadership skills. Proven success in identifying growth opportunities and

initiating strong business alliances. Solid record of accomplishment of increasing sales. Demonstrated

strengths in territory development, account management, market analysis and churn. Excellent team

spirit, with good ability to communicate. Good capacity for learning and adapting to change. Well

organized and autonomous. Bilingual: English and French.

PROFESSIONAL EXPERIENCE

Globalive Communications Inc. 2013-2014

Telecommunications Provider

Senior Account Representative

Prospecting new clients to offer telecom solutions

Forge relationships with existing clients and develop a sense of loyalty and trust.

Educating existing customers and new prospects on the advantages of Voice over IP.

Prospecting new partnerships.

Shaw Direct Inc. 2004-2013

National TV satellite service company

Retail Inside Sales Representative

Give support to two Territory Managers and the Retailers within the two Territories.

Acted as Territory Manager for Montreal, Eastern Quebec and the Atlantic region.

Cultivated key client relationships with existing retailers to solidify their loyalty towards our

company and our products.

strategically maintained relationships with lost accounts by utilizing a consultative approach to

meet client challenges and provide innovative solutions.

Collaborated with contractors that were only installers in developing strategies to sell our product

using word of mouth.

Addressed clients concerns and product issues to win back the customer.

Managed the Marketing Development Funds.

Negotiated with the media for the best pricing to market our product on behalf of the retailers

saving the company money.

Responsible for ensuring the retailers had ample stock and placed the orders for the Retailers.

Promote products and services of Shaw Direct.

Explained the promotions to the retailers via emails and phone calls.

Able to deliver product and training presentations to Retailers via the phone and/or email.

Respond to internal and external clients emails.

Support the dealers by answering their questions or guiding them to the appropriate department for

their answers.

Worked with the Retailers to bring up their monthly sales.

Process the Retailers’ publicity and hardware subsidy claims.

Devised strategies and helped the two Territory Managers to build new business.

Developed a training manual and delivered employee training to new hires in our department.

LÉA PI LE Telephone: 514-947-

5898

Played key role in team’s record-breaking sales totals.

Led team to rank No. 2 in profit margins across the organization.

Montreal Outbound Department

Nurtured relationships with existing customers.

Acquired new customers via inbound and outbound sales calls.

Responded promptly to customers’ needs.

Able to respond to requests promptly.

Strong customer service skills.

Excellent “closing” phone skills.

Superior communication and presentation skills.

Handled other assigned duties.

Client Relations Department

Save customers who want to unsubscribe by offering them the best possible service and equalize

the supply of competitors.

Responded to emails that were escalated to higher Management.

Track the accounts that have been disconnected in an attempt to renew the client.

Promote products and services of Shaw Direct.

Performed duties in the customer relations department retaining customer who wanted to cancel

their accounts.

Answered inbound calls in support of customer needs.

Conveyed step by step instructions to resolve application issues.

Informed the customers about the advantages of staying with our company and our products.

Issued audits on account information and processes.

Provided training to different departments on handling first call resolutions.

Technical Support Representative

provide technical support to the customer in resolving problems with their system.

Answer the questions of clients on their programming and their Billings while ensuring that their

services are updated.

Promote products and services of Shaw Direct.

Put in charge of motivating the Team with sales techniques to upsell client’s on every call.

MegaDome Montréal 2003-2004

Recreation Centre

Coordinator

Managed fifteen employees.

Teambuilding & Supervision.

Creation of weekly schedule

Staff Development and Training.

Policies and Procedures Manuals.

Report and Document Preparation.

Spreadsheet and Database Creation.

Payroll.

LÉA PI LE Telephone: 514-947-

5898

Meeting and event planning.

Inventory Management.

AT & T Canada, Montreal 2000-2002

National Telecom Company

Commercial representative

Solicit new corporate clients while nurturing and upselling a base of existing customers. Negotiate pricing

and the promotion of new products.

Five times received a plaque of honor from the President due to exceeding my quota and have been the

best representative of my sector.

Organized several social events (5-7, wine and cheese, etc.) to meet future customers and make a short

introductory presentation of company

Surpassed targets to qualify me for the President's Club

Electro Sonic Inc., Montreal, 1999-2000

Distributor of electronic components - industrial

Customer service

Maintain a base of corporate clients. Placed orders and followed-up on back ordered items.

Establishment of a system helping to significantly reduce the rate of error in the order process to save

the company money.

Maintained a level of knowledge on various electronic parts to better serve the customers.

Was assigned the major accounts such as Megatech, Air Canada & Bombardier.

ACC TELENTREPRISE, Montreal 1996-1999

International Long Distance Carrier

Responsible for corporate accounts

Maintain a base of corporate clients. Increase the monthly revenue of existing customers, renegotiate

pricing and promote new products. Diagnose complex situations relating to the long distance and Internet

services.

Trained new representatives while fulfilling my daily obligations.

Took care of National accounts such as Royal Lepage and London Life for our region.

Maintained close ties with Bell Canada as head of the Eastern region of the Canada for the PIC/Care

service.

ACC TELENTREPRISE, Montreal 1994-1996

International long distance carrier

Receptionist

Respond to more than 150 calls a day while ensuring a good transfer service to the customer. Assist

management in various weekly and monthly reports.

Created a reference manual for the position of Receptionist

TRAINING

Group Supervision and organization

Aspect Winset

Business line & Centrex

LÉA PI LE Telephone: 514-947-

5898

Customer Service is like a Marriage

Electronics (I, II & III)

ADSL/Internet

Planning for what matters most

Salesforce Management

Management and Human Resources (ongoing)

Contact this candidate