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Customer Service Medical

Location:
Richmond, VA
Posted:
March 03, 2015

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Resume:

Charlene Tyson

**** **** ***** *****

Chesterfield, VA 23832

Home: 804: 440-1945

Mobile: 804-***-****

acokmn@r.postjobfree.com

SUMMARY

Production professional with significant experience in a Fortune 200

financial services environment. Professional governmental, print production

and community organizer. Considerable experience as a machine operator.

Display a positive attitude and composure, dependable, self-motivated.

Possesses the ability to listen and take short hand. People oriented.

Communicate well with people and known for being a hard worker as well as a

team leader.

WORK EXPERIENCE:

GENCO/ Olgoonik

8000 Jefferson Davis Highway

Richmond, VA 23297

Jan 2011 - Present

Job Title: Warehouse Specialist (Receiving Clerk)

Supervisor: Calvin Bagley 804-***-****

Working as a Warehouse Specialist (Receiving Clerk) performing a variety of

warehousing duties which require an understanding of the establishment's

storage plan.

Work involves most of the following: Verifying materials (or merchandise)

against receiving documents, noting and reporting discrepancies and obvious

damages; routing materials to prescribed storage locations. Make proper

inputs using Distribution Standard System (DSS), HMIRS, and WAWF, to

induct, and create put-aways, MSDS, labels, and other indicative data for

materials and merchandise. Operate hand lift, power trucks and forklifts in

the performance of duties.

GENCO

8000 Jefferson Davis Highway

Richmond, VA 23297

Sep 2008 to Present

Job Title: Inventory Specialist

Supervisor: Calvin Bagley: 804-***-****

Working as an Inventory Specialist conducting physical inventories and

surveys to validate inventory/survey reports and assure 100% accountability

of stock in storage.

Responsible for safeguarding, verifying and certifying property in

storage. Verify Counts by stock number, quantity, condition code, physical

location, quantity, nomenclature, part number, cage code, etc.

Research questionable issues using DSS historical reports, Web FLIS, and

the internet to analyze and Report unresolved discrepancies. Input data

into DSS to relocate property and adjust inventory imbalances. Investigate

stock/records/material discrepancies impacting inventory balances. Analyze

a variety of errors such as incorrect issue/receipt transactions, improper

or incomplete stock number changes, improper condition changes, duplicate

shipments, erroneous inventory adjustments, and maintain accurate locator

records.

Investigate, resolve, and take corrective action to prevent quality

deficiencies. Verify and accurately fill customer supply orders in a timely

manner.

Perform physical inventory counts, material inspections and location survey

checks, update records based on cyclic inspections, and research receipt

discrepancies for record adjustments. (COSIS)

Segregate, label, and count material as the result of Defective Material

Summary messages/reports, logistic transfer and deletions. Image/

retrieve/file documentation .Query DSS automated systems to assist in the

research of discrepant records. Push, pull and lift items weighing up to

40+ pounds. Palletize as needed. Operate a full range of material handling

equipment (MHE) including forklifts 4000k to 15k, pallet jacks, Raymond

high lifts, warehouse tractor and stand up lift.

Off-load and load stock from and onto vehicles. Stow materials, supplies

and equipment. Operate a bicycle, Cushman vehicle and frequently walk

between work sites. Work indoors and outdoors. Use personal protective

equipment (PPE) as needed.

Serve as assistant Team lead to issue guidance and assistance to coworkers

during the absence of the Team lead. Assist management with coordination of

employee work assignments. Utilize DSS for the retrieval of inventory and

Survey reports. Complete assignments with little or no supervision.

Bell Industries

9211 Arboretum Parkway

Richmond, VA

Nov 2007 to Jan 2008

Job Title: Warehouse Worker

Supervisor: Dexter Hurt: 804-***-****

I worked as a team member to complete a 90-120 day project for deployment

of new computer equipment in various office buildings of the Phillip Morris

Corporation. I was responsible for controlling receipt of incoming

equipment and preparation of outgoing equipment. Manually off-loaded,

unpacked, and palletized, new and used computer equipment. Utilized hand-

lifts as needed.

I performed quality control checks to verify serial numbers, quantity and

condition. Maintained daily tally counts for all equipment handled. Set up

new computer systems at employee work stations. Packed and prepared old

equipment for shipment. Transported and picked up deliveries as needed. My

duties also included frequent walking, standing, crawling and lifting.

United States Postal Services

1801 Brook Road

Richmond, VA 23222

2006-2007

Job Title: Mail Clerk

Supervisor: Karen Maddox 804-***-****

I sorted mail daily in a timely manner by zip codes to insure that it would

be dispatched to the correct Post Office, Also reported to different

Bullpens to dispatch mail going out to various Post Offices.

Capital One Incorporated

15000 Capital One Drive

Glen Allen, VA 23238

804-***-****

1998-2005

Job Title: Processing Associate

I Operated Data Card 9000 machine to process an average of 750 credit cards

per hour. Analyze and solve all problems that affect the settlement of the

credit card batch. Set up and operate the Data Card 9000 machine. I

maintained equipment, paperwork and safe environment. Performed quality

checks and inspected credit cards with 100% accuracy. Recognized for

perfect attendance and nominated for Employee of the Month. I volunteered

to serve on internal Star Point committee that increased team

effectiveness.

Education

Bryant & Stratton College, Richmond, VA

Certificate of Completion in Medical Terminology course

Certificate of Completion in Essential of Anatomy course

Certificate of Completion in Introduction to Coding course

Certificate of Completion in Reimbursement course

Certificate of Completion in Electronic Billing Practicum course

Certificate of Completion in Medical Billing Curriculum

Bryant & Stratton College & Medical Association of Billers, Richmond, VA

Certified Medical Billing Specialist (CMBS)

Prince George's Community College, Prince George's, MD

Certificate of Completion in clerk typist/stenographer courses

Technical Skills / Training

CRT Data Entry

10-key touch

Windows

Microsoft Word

Customer Service

Peer Coaching

Proofreading

Genco/Government Training

Handheld Scanner: 2/11/10

AT Level 1 Awareness: 1/28/09

Department of Defense Information Assurance Awareness: 1/27/09

Combating Trafficking in Persons: 2/17/10

Department of Defense Instruction 5240.6 Counterintelligence: 2/17/10

Antiterrorism Level 1 Awareness: 5/20/10

SWARM Training

Warehousing: 1/15/09

Inventory: 12/11/08

Storage and Handling Classified Material: 9/24/09

Incoming Supply Discrepancy Report: 6/01/09

Stock Readiness/Shelf Life: 10/23/09



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