BERUK NESSIBU

**** ***** **** ****

Alexandria, Virginia 22315

Telephone: 202-***-****

Email: acokln@r.postjobfree.com

PROFESSIONAL PROFILE

A decorated professional with multi-disciplinary expertise in areas ranging from extensive military training to IT

technology; International knowledge of developing countries with recent experience in a field technology

support role; An advocate of community diversity with a record of leadership in a variety of initiatives providing

support and assistance that included educational and other cultural programs; Deliver executive security

protection protocols in a variety capacity; Significant experience in helpdesk /customer service IT environment

CORE COMPETENCIES

Excellent Leadership/Training/Mentoring Skills Exceptional Interpersonal Skills

Consistently Meets or Exceeds Expectations Highly Organized and Detail Oriented

Outstanding Written and Communication Skills Goal and Deadline Driven

Problem Solver/Solutions Focused Customer Service Oriented

Works Collaboratively or Independently

PROFESSIONAL EXPERIENCE

CDI Solutions, Cross Lanes, West Virginia

IT Analyst: 2011 – 2014

• Assisted on the Ameriprise Financial Contract, supporting over 17,000 Ameriprise financial advisors

with technical issues, as part of the Ameriprise Field Technology Support Organization

• Successfully diagnosed and provided trouble shooting initiatives with respect to diverse software issues

and other accessories

• Responsibility for resolving end user problems with proprietary applications as well as Lotus Notes, Bit

locker Utimaco Safeguard, Internet Explorer, Java, Cisco VPN Client, Windows XP, Vista, Windows 7

&8

• Networked with field technicians to resolve advisors technology issues

TRG Customer Solutions, Charleston, West Virginia

Technical Support Agent: 2009

• Provided I & II level help desk support to clients remotely

• Maintained a high level of customer satisfaction with a focus on first call resolution

• Monitored multiple databases for company inventory tracking

• Provided on-site training

Rite Aid, Charleston, West Virginia

Cashier: 2006 – 2008

• Provided customer service, maintained all daily cash transactions and prepared daily/weekly reports

• Organized work area and assisted with merchandising

• Employed up selling techniques to help produce greater store revenues

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West Virginia Army National Guard

2/19 Special Forces Group Airborne (Support Company): 2008 – Present

• Worked with contractors and senior military leaders to accomplish set outcomes

• Was deployed overseas twice

• Applied appropriate safety procedures and policies as outlined in the Department Safety Manual

• Documented and resolved logistical issues with asset recovery in hostile zones

• Deployment – Task Force 1-201, Worked at Command Sargent Major Detail, Worked in support

to the top Non-Commissioned Office of the Battalion

MILITARY AWARDS

Army Accommodation Medal 2009

Joint Services Achievement Medal 2010

Good Conduct Medal 2010

Non Article 5 NATO Medal 2010

Afghanistan Campaign Medal 2010

Honor Graduate Student 2009

Physical Training Badge – scored above 90% on all tested events

Currently qualified: M16A2 M4 Carbine, M240 and M249, M9 Pistol, AT4, Mark 19, Simulator Training on

the Javelin, Combat First Aid

MILITARY SCHOOLS

Attended JROTC in high school and ROTC in college

Attended Warrior Leader Course

All Wheel Mechanic School MOS 91B

Airborne School

ADDITIONAL

Served on several Personal Security Details

Served as the Contracting Officer Representative to observe and supervise a multi-million dollar base contract

Supported and helped train the Base Provost Marshal on Force Protection Matters

Helped test Base security

Helped run casualty scenarios

Re-deployed to Afghanistan to take part as a Special Inspector General for Afghan Reconstruction Data Entry

Specialist, CJ4 Logistics

Participated in Operation Enduring Freedom

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EDUCATION

West Virginia State University, Institute, West Virginia

Completed 90 Credit hours towards BS in Political Science

Military Occupational Specialty of 91B Wheel Mechanic

Specialized Coursework:

International Relations

Global Politics Power and Economy

Applied Method and Research

Law and Society

Politics and Public Policy

American Foreign Policy

COLLEGIATE EXTRACURRICULAR ACTIVITIES

President of the International Student Association

Organization sent educational books to Haiti

Started an Ethiopian Student Association on Campus to help promote diversity (Served as Vice President

for two terms) – Raised money by hosting a Taste of Ethiopia every April – Sponsored two orphan

children (brother and sister) from Ethiopia

COMPUTER/SOFTWARE PROFICIENCES

Windows XP Windows Vista Windows 7

Microsoft Word Microsoft Excel Microsoft Access

Microsoft Outlook Thomson One Lotus Notes

Active Directory

LAN Setup and Maintenance, Tactical Local Area Network Operation

Certified in Deployment and Operation of Hawk Eye Satellite Antenna

LANGUAGES

Fluent in English

Fluent in Amharic

Fluent in Tigrinya

Maintained a Defense Language Proficiency Test Score of 3, for the last two years

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

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