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Management Customer Service

Location:
Seattle, WA
Posted:
March 03, 2015

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Resume:

George T. Lackey

Virginia Beach VA

Tel: 619-***-**** Email: acokj0@r.postjobfree.com

CAREER OBJECTIVE

Route Manger

SUMMARY

A tactical problem solver and multi-tasker that brings over 10 years of supervisory

experience and willingness to take on added r esponsibility to meet tight deadlines.

E nthusiastic team player, with a strong work ethic.

KEY QUALIFICATION

• Masters of Public Administration

• Leadership • 5 + supervisor /

operations

• 5 + Transportation • 5 + years Dispatching

• Planner

supervisory • Communication

Evaluation / Professional

experience • Supervision

development

Holds current U.S. Government Secret Security Clearance

PROFESSIONAL EXPERIENCE

April 2013 - Present

Tactical Support Manager U.S. Navy – NS Norfolk

• Responsible for planning, organizing, scheduling and executed transportation for over

100 personnel and 10,000 pounds of cargo to and from the Norfolk AMC and NAS

Oceana terminals in support of deploying personnel.

• Effectively lead two shifts of 8 support team members in the maintenance, repair,

dispatching and operations of a fleet of 72 vehicles in support of customer needs.

• Managed multiple, concurrent projects with strong problem solving and follow-through

capabilities.

• Communication and technical oversight for work center programs associated with

business processes, resource requirements and management (facilities, equipment, team

members, budget, stock control and infrastructure), organizational analysis, metrics and

training to accomplish strategic objectives.

• Furnished cross-functional teams with objectively based information for making

decisions on the administrative and programmatic aspects of agency operations and

management, by accomplishing a wide variety of assignments concerned with

effectiveness and efficiency of programs and operations to achieve strategic company

initiatives.

• Conduct timely assessments of work center activities in accordance with Occupational

Health and Safety regulations for the safe performance of work-related duties.

March 2011 - March 2013

Production Division BSV&E Transportation Maintenance and Fleet Manager U.S. Navy -

NSA Bahrain

• Demonstrated exceptional foresight and intelligence in contributing to the development

of the new $6M vehicle rental contract for the Areas of Responsibility. As a direct result,

this contract relieved labor constraints on BSV&E allowing for improved service to

customers.

• Managed 14 military and multi-cultured civilian mechanics/operators by prioritizing 732

vehicles and a budget of $2.7M in support of 89 partner agencies . Provide performance

reviews that clearly communicate the adequacy of performance of assigned employees.

• Employed knowledge of reengineering and reinvention principles to fundamentally

rethink and radically redesign processes and functions to eliminate non-value added

processes and achieve improvements in the overall performance of the Base Support and

Equipment Product Line.

• Assisted in data collection to increase productivity and process improvement.

• Monitor equipment operators and maintenance mechanics time and attendance, minimize

overtime to ensure regulatory agency rules are upheld.

January 2008 - March 2011

Base Support & Vehicle Equipment Supervisor U.S. Navy – Joint Reserve Base Fort Worth

• Written and verbally communicated company risk management policies, safety

procedures, and administrative requirements while maintaining 98% availability for 121

pieces of vehicles and equipment valued at $50M and managing a budget of $818K.

• Provided internal management support for procedural and relationship aspects of

administrative operations in accordance within established guidelines and timeframes.

Prepared and delivered oral presentations such as briefings, training sessions,

consultations, and strategy sessions with other staff service functions and activities to

secure cooperation, resolve controversial matters, and convey information relative to

proposed changes in assignments.

• Presented weekly safety meetings and conduct safety education campaigns by preparing

and distributing literature, posters, charts, displays, and multimedia.

• Planned, organized, and prioritized multiple tasks, ensuring projects were completed on

time or ahead of schedule.

• Ensured maintenance projects were completed with the highest caliber of workmanship.

• Observed and analyzed production operations to determine if schedules were being met,

possible areas of improvement, and to prevent production delays.

May 2005 - December 2007

Training Manager U.S. Navy - Naval Outlying Field Imperial Beach CA

Effectively applied sound knowledge of lesson planning, instructional strategies,

teaching, and communication skills in facilitating the Advanced Combat Skills course for 200

employees.

• Employed advanced writing and editing skills along with a comprehensive understanding

of the subject areas in developing and/or revising technically accurate course curricula,

lesson plans, training aids, and course materials that addressed all aspects of course

subject matter.

• Developed training curriculum/lesson plans, operating procedures and instructions

governing automotive, material and weight handling equipment in response to changes in

OSHA and DOT regulations and Navy publications NAVFAC-P300 and P307.

EDUCATION

• Master of Public Administration, Ashford University, 2014

• Bachelor of Science, Technical Management, DeVry University, 2009



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