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Customer Service Forklift Operator

Location:
United States
Salary:
$12
Posted:
March 03, 2015

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Resume:

TAURUS WHITEHEAD

**** ********* **. ***** ********, GA 30083 acokgp@r.postjobfree.com (e-mail) 404-***-**** (telephone)

PROFESSIONAL PROFILE

Versatile professional with skills in team leadership, sales/service, order preparation, and product handling. Mechanical

aptitude from working with a variety of hand tools and other industrial equipment in production-based environments.

Certified to drive all seven classifications of industrial lift trucks. Ability to oversee daily warehouse or other operations,

encourage cross-functional teamwork, and liaise between upper management and worksites. Polished communication and

presentation skills with ability to effectively resolve issues. Computer- and technology-savvy. Key expertise includes:

• Material handling Associate training and skill-building

• Machine operation Shipping and receiving

• Team direction and leadership Industrial and work-site safety

EDUCATION

Greenwood High School, Greenwood, MS Mississippi Delta Community College, Moorhead, MS

H.S. Diploma, May 2009 Biology major, 1999 – 2002

D&W Forklift Training Center, Conyers, GA

OSHA Forklift Operator’s Safety Training

EXPERIENCE

MSC, INDUSTRIAL DISTRIBUTUION, Mableton,GA January 2014 - February 2015

Order selector/ cherry picker Operator

• Responsible for order picking in a production-based environment using the CRONOS system computer system. I

completed my orders in a timely manner and made sure each item matched the item label.

• I efficiently navigated throughout the warehouse while operating motorized devices. I operated the stand-up reach

lift, the cherry picker, as well as electric pallet jacks.

• I also made sure that I read the computer screen correctly to insure that I was in the areas with the highest volume

of work to ensure that no items missed its shipping time.

AMERICOLD, Atlanta, GA April 2013 – November 2013

Order Picker/Material Handler

• Responsible for order picking and preparation in a production-based environment using the RedPrairie computer

system. Consistently met production expectations despite the extreme temperatures of cold food storage.

• Efficiently navigated throughout the warehouse while operating motorized devices for mobility throughout the facility

and ascension through multiple level of products. Operated a stand-up reach lift and pallet jack.

• Picked orders and organized completed orders for easy access to prepare for shipping to major food, grocery store,

and restaurant chains.

SPECIALTY YARN & CONVERTING, Porterdale, GA February 2012 – March 2013

Forklift Operator/Material Handler

• Handled order shipping and receiving by accurately picking products to fulfill orders, packaging orders, and preparing

them for shipping/warehouse exit. Used an RF scan gun to monitor product movement.

• Loaded and unloaded industrial yarn/wire (used for tires, conveyor belts, automotive hoses, etc.) into “twisting

machines” used for cutting. Participated in all parts of the order fulfillment process, which included wrapping,

identifying, labeling, weighing, scanning, and shipping yarn. Handled materials using forklift and RF scan gun.

• Internalized SAP Lean Warehouse management procedures.

• Oversaw inventory control by monitoring and keeping documented count of products. Handled stocking and

replenishing of products to ensure efficient order picking and preparation.

• Operated multiple devices and other mechanical/electric equipment necessary to safely handle warehouse goods.

CRESPAC, Tucker, GA November 2010 – September 2011

Forklift Operator

• Worked in various capacities at a thermal forming plant, which included truck loading and unloading, inventory

management and control, product staging and organization, storage, and export.

• Transported recycled plastic products (after sorting) to the staging area, weighed incoming products, and stored

products so that they were ready for production.

ENHANCE COMMUNICATIONS, Lithonia, GA December 2008 – December 2010

Assistant Manager (Shipping, Receiving, and Inventory Control)

• Supervised multiple employees, oversaw day-to-day operations in a high volume store, and provided exceptional

customer service with primary goals of increasing revenue and establishing and retaining loyal customers at a

communications service provider. Managed contractor assignments and associate scheduling and handled payroll.

• Traveled throughout the local area during work hours to install modems, home telephone systems, USB cards, and 4G

hotspot equipment.

• Worked hands-on with associates to ensure that all associates delivered the expected level of service to the customers.

Handled associate on-boarding and training, coaching and mentoring, and issue resolution.

• Conduct performance audits on self and others, recommend performance improvement plans, and track progress

toward any goals identified.

• Led various seminars and sales events to promote company products. Drove sales by staying abreast of the latest

technologies and selling products to maximize company profitability and aid customer satisfaction. Scheduled and

booked vendor events. Prepared agendas for associates to meet company sales goals.

• Handled diversified accounts payable/receivable activities and expense control procedures including bank and

account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase order/inventory

verification, charge-backs, and preparation of routine bank deposits.

• Provided technical support and troubleshooting with the goal of issue resolution and customer satisfaction.

• Examined incoming shipments to ensure quality and maintain accurate inventory records. Rejected damaged items

and recorded shortages. Inspected and verified incoming goods against invoices and other documentation.

PROCOATER’S INC., Lithonia, GA December 2006 – December 2008

Lead Grinder

• Worked on a small team of engineers, welders, silk screeners, shipping/receiving specialists, and grinders to fulfill

orders of sheet metal. Operated a hand grinder and belt grinder to give unfinished sheet metal a polished, uniform

look.

• Conducted quality checks and returned product to other team members when there were flaws or inconsistencies,

specifically having sheet metal re-welded.

• Transported product from one area to the next via forklift, seeing orders from on-the-floor inception to

shipping/export.

• Trained new associates and played a key role in the employee on-boarding process due to familiarity and safe,

efficient work practices.

COPELAND’S OF NEW ORLEANS, Charlotte, NC February 2004 – January 2006

Grill & Short Order Cook

• Responsible for food cooking, preparation, and storage in a mainstream, high volume restaurant. Strictly adhered to

food safety standards while cooking, using thermometers and keeping close watch on cooking times while

multitasking to keep workplace processes moving.

• Maintained a clean, clutter-free cooking station by preparing stations at the start of shift and upon the shift’s

conclusion.

• Ensured that food was properly labeled, stored, and rotated for purposes of food safety, health, and consumption;

ensured that dishes were aesthetically pleasing.

References available upon request.



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