Monefa T. Hinds

**** **** **** ****** – Brooklyn, New York 11236 – 917-***-**** – acokds@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over fifteen years of progressive Administrative and Account Management. Offering versatile office management skills and

proficiency in Microsoft Office and data base programs. Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Possess strong written and verbal communication skills and ability to partner across

departments, while meeting companies needs and maintaining quality of service

KEY COMPUTER SKILLS

Office Skills: Office Management Spreadsheets/Reports Front-Desk Reception

Records Management Event Management Executive Support

Database Administration Calendaring

Computer Skills: Advantage Billing System Lotus Notes MS Word

Central Billing Unit and Systems Dbase Systems MS PowerPoint

EFS Billing System MS Outlook MS Excel

PROFESSIONAL EXPERIENCE

CITIBANK – New York, NY, Client Account Officer (4/2013 – Present)

! Ensure all application and required documentation returned by clients is accurate and complete

! Partner with KYC Analyst and Account Opening staff to support on-boarding workflow and ensure efficient account opening

! Track status of client information and/or documentation that may be missing or incomplete

! Entering client data into a single system and completing annual reviews – producing monthly reports by Banker; researching

changes; Submitting annual review forms and updating profiles

JPMORGAN CHASE – Brooklyn, NY, Account Set-Up and Documentation Administrator (11/2007 – 9/2012)

! Facilitated and monitored the timely and accurate execution of client account management requests for global custody and

accounting

! Ensured all tax documents were filed with the appropriate entities to ensure that clients were being taxed in the local market

at the proper rate

! Liaised directly with clients to ensure all account management needs were being met or exceeded

! Assisted clients with the population of account opening, market opening and tax documentation

! Participated in initiatives to improve the account management process

! Assisted with the tracking and management of turnaround times of deliverables from downstream processing areas

! Responsible for sending out payments on behalf of client

THE BANK OF NEW YORK – Brooklyn, NY, Account Set Up Administrator (2000 – 2007)

! Provided administrative support for department head and was integral in the complete set up of domestic and global accounts

! Handled daily set up request via Bank of New York proprietary systems (CORE/Sesame)

! Investigated and resolved invoice inquires for clients and relationship managers

! Monitored and handled sensitive client accounts to ensure invoice compliance with fee schedule agreement

! Performed periodic audits on domestic accounts to ensure integrity of data and maintained all monthly, quarterly and annual accounts

! Liaised with relationship managers and client service on a daily basis

DEPARTMENT OF HEALTH CITY OF NEW YORK – New York, NY, Administrative Assistant (1996 – 1999)

! Provided high-level administrative support for vital statistics department

! Performed routine but varied Clerical duties, including but not limited to compiling, sorting and filing Birth and Death records

! Responded to telephone inquiries and handled routine problems and request

! Entered client’s information into the DOHMH database

! Reviewed records for completeness, accuracy of information and for conformity with established policy and procedures

EDUCATION

New York City Technical College – Brooklyn, NY, Associates of Applied Science in Chemistry (1/1998)

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